Thursday, December 8, 2016

3 Key Ways Mindset Affects Your Customer Service

Although you may not realize it, your mindset plays a crucial role in your customer service. It can make the difference between repeat sales and clients that never want to do business with you again. 

Here are three key ways your customer service is affected by your mindset:

1. How you approach customers.
Have you ever checked out a big chain store with a cashier that didn’t talk to you? As a customer, you sensed the cashier was only serving you to make money. It probably didn’t make you feel great.

Contrast that experience with a cashier that pauses to look you in the eye and greet you. She may ask about your day or offer to help you if you didn’t find everything you were looking for. That’s good customer service and it starts with a willingness to serve the customer.

How do you respond to emails? How do you answer the phone? These first interactions with a prospective resume client are important.

2. How you handle conflict.
Customers that feel wronged will talk about their experience to anyone who will listen. Since profits can come down to word-of-mouth referrals, this can seriously damage your business.

If you have a negative mindset, you might be tempted to ignore the customer and hope they go away. But with a positive mindset in place, you’ll listen to what your customer is saying, validate their feelings, then offer a solution that works for both of you. (Yes, I know there are PITA clients in our industry. But many of them want to be heard -- they are anxious about their job search, and that can affect their interactions with us.)

3. How you follow up.
A sale isn't the end of the customer service experience. It's only the beginning. Smart resume writing business owners follow up with their customers after they finish the career documents. They ask if there were any problems with the transaction and double-check that their customers have everything they need. (This can lead to follow-up sales too -- like LinkedIn profile writing services!)

Mindset plays a huge role in how you handle customer service. If you have a positive mindset, your customers are more likely to enjoy their experience with your resume writing services.

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