Securing Referrals From Other Resume Writers

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I've written lots of blog posts -- and even a special report -- on developing referral business. But in talking with a resume writer colleague yesterday, I thought of a couple of issues that make matching up a referral among resume writers a little bit easier.

Many resume writers ask for colleagues who are interested in a referral on the professional association E-Lists. The usual response is a series of email responses along the lines of "I'll take the client." 

Having been on the "asking" end of soliciting a referral writer, I can tell you that doesn't make it easy to choose a writer to send to prospective clients. That's why you'll sometimes see resume writers ask for prospective writers to contact them off-list, or they'll say something like, "The first three writers to respond will be forwarded to the prospect."

But there's a better way to handle referrals. Here are a couple of ground rules:

• Only respond to referral requests that you are qualified to serve. In some cases, resume writers are overbooked and can't accept a client due to time constraints. But in most cases, referrals are made when a client needs a specialist. If you're not a specialist, don't use this opportunity to pick up a new client. This is not your chance to get some practice with an unfamiliar field. You're not serving your new client -- and you're not helping your colleague. You might be a great resume writer, but the referring resume writer wants to look good too. 

• Distinguish yourself. The resume writer I spoke to was surprised when his request for referrals was answered with resume writers who either didn't establish their credentials for being qualified to write the client's resume -- or, worse, they sent samples, but they weren't for the type of project being referred. (If you want a referral for a Bioscience project, send a science-related sample!)

• Establish your expertise and secure referrals without competition. If you're a specialist in a particular field -- information technology, federal resumes, military transition, engineering ... whatever -- you can cultivate referrals by establishing your expertise. Instead of responding to general requests, you can elicit direct referrals by participating on E-Lists as a subject matter expert, and the next time someone is looking to refer a client within your specialty, they will likely contact you directly.

• Prepare yourself for referrals. If one of your client acquisition strategies is to solicit referrals from colleagues, prepare for for the referral request. Create a one-page sheet demonstrating your credentials. This should include your specialty area, credentials (especially any industry-specific certifications or training), scope of work you perform (resumes, cover letters, LinkedIn profiles, etc.), related books you've been published in, and any testimonials received from clients in this field/industry.

• Outline your referral rate. Many resume writers are happy to make a referral to a qualified colleague simply to serve a client -- but offering a referral fee can help make it worth the referring resume writer's effort to find a writer for the prospect. The "standard" fee for referrals is 15%, although it can range from nothing to 30% or more. By outlining the referral fee in your response to the requesting resume writer, you might get the nod over another writer who doesn't offer a referral fee.

If you're on the asking -- or receiving -- end of referrals (or want to be!), check out the "Maximizing Your Cash Flow: Subcontracting and Referral Relationships" special report.

Cultivating Referrals

Once you've been in business for more than a year, you should have a solid network of referrers. These can be clients, people in your network, other careers professionals, other business owners, etc.

If you don't have a network, get one! Think of some strategic partnerships you can develop. Be creative -- how about a referral relationship with your dentist? Or hairstylist? Or a divorce attorney? Or a mental health therapist who does career testing? Or a recruiter? An employment lawyer? The possibilities are endless.

Incorporate your request for referrals into your business. Tell clients that you get most of your new clients by referral -- and you'd appreciate, if they're satisfied with your services -- that they tell other individuals about you. Help them understand what kind of clients you're looking for ("Sam, as a senior executive yourself, you may comes across another executive who has been downsized and isn't having much success with traditional outplacement. If you are telking with someone like that, give me a call -- perhaps I can help him/her."

Develop (or enhance) your Reward for Referrals program. At a minimum, you should always send the referrer a handwritten thank you note.