The Difference Between Resumes and CVs

Myriam Rose-Kohn was quoted last year in a CareerJournal article on the difference between resumes and DVs. It's an excellent article. Myriam is a fabulous resource, and the "go-to" person for international career search documents.

Guest Author: 10 Ways to Get Your Marketing Unstuck

By C.J. Hayden, MCC
Author, Get Clients Now

Have you ever found yourself knowing exactly what you need to do about marketing your business... and then not doing it? You are not alone. Many self-employed professionals find that the hardest part of marketing isn't figuring out what to do. What's hard is actually doing it.

Marketing yourself can be a confronting process. Making phone calls to strangers, writing marketing letters, and talking about yourself and your accomplishments can bring up fear of rejection, harsh commentary from your inner critic, feelings of incompetence, and the discomfort of performing unfamiliar activities. If you let them, these inner saboteurs can stop you dead in your tracks.

The good news is that you don't have to completely eliminate these internal roadblocks in order to move forward in marketing. It is possible to feel afraid or uncomfortable and still take useful action despite the presence of these feelings. Here are ten ways to quickly break through internal barriers and get your marketing unstuck.

1. Recreate your vision. When you're feeling blocked from moving forward, remember why you wanted to go there in the first place. What was your original vision of the business you are trying to build? Who will your work benefit? What fulfillment or satisfaction will it provide you? Write down your vision of a successful business, or if you've written it down before, pull it out and re-read it. Allow your own words to re-inspire you to do the necessary hard work.

2. Design a reward. Sometimes your vision may seem a bit too far off, and you need some more immediate gratification. Choosing to reward yourself for a job well done can provide you with a positive near-term benefit for effort that might not pay off for a while. Promise yourself simple rewards for completing difficult marketing chores like making follow-up calls or writing web site copy.

The prospect of a special dinner, a movie with your significant other, or a new gadget for your favorite hobby can help you to push past the blocks and get things done. Rewards don't even have to cost money. Sometimes the promise of a bubble bath, walk in the park, or an hour reading a good book is all the incentive you need to take on a tough marketing challenge.

3. Tame the inner critic. Often when you're feeling stuck, what's going on in your head is a conversation with your inner critic, who seems to have a lot to say about sales and marketing. It's difficult to work on promoting yourself when you are hearing a constant stream of comments like: "You're not good enough," "They won't like you," or "Who do you think you are?"

It can help to remember that the inner critic often says things that simply aren't true. One way to counter this negative dialogue is to respond with the objective truth. For example: "Clients tell me I'm good at what I do," "Many people say they like me quite a bit," or "I'm a competent professional, thank you very much." When you answer confidently with statements of fact, messages from the inner critic often begin to lose their power.

4. Face your fear. One of the most common obstacles to being successful at marketing is fear. Marketing activities may evoke fears of rejection, disapproval, embarrassment, and a host of other catastrophes. Instead of pretending the fear isn't there, or attempting to ignore it, you may find it more effective to confront the fear directly.

Try to identify exactly what you are afraid of. What do you fear will happen if you make that call or go to that meeting? If you can identify the specific fear that is blocking you, it may be possible to soothe it by providing reassuring information or positive experience. For example, fear of rejection can often be lessened by setting up practice selling sessions where a role-playing partner responds with "yes" to every suggestion you make.

5. Get a pep talk. When you become discouraged, don't be afraid to ask for outside help to cheer up and start feeling positive again. Ask a friend, colleague, networking group member, or your coach to give you some words of encouragement. Sometimes all you need to hear is: "It was tough for me in the beginning too... Eventually my efforts paid off... You're doing all the right things... I know you can do it!"

6. Complain and clear. Feeling frustrated and negative can sometimes immobilize you. One method of clearing negative thoughts is to voice what you are experiencing to a caring person. Spend a full five minutes complaining about everything that's going wrong with your marketing, making sure to say exactly how it makes you feel. Then ask your listener to reflect your feelings back to you. Knowing that someone else hears and understands you may be all you need to let go of a negative attitude and get back to work.

7. Read your fan mail. In the regular course of serving your clients, you've probably received thank-you notes, grateful voice mail messages, and other evidence that you're doing a good job. Make a habit of saving these in a "fan mail" folder, and when you are feeling low, revisit all the nice things people have said about you. Remembering what a good job you do when you are working can encourage you to do the necessary marketing to get more work.

8. Quit; then start fresh. There may be days when you feel discouraged enough to just throw in the towel. Maybe you should do it. The act of quitting can be very cathartic. Proclaim: "I quit!" Perhaps even write yourself a resignation letter. Then take off the rest of the day, and don't even think about work. It's a good bet that after you have a chance to blow off some steam, you'll be ready to come back the following day re-energized.

9. Change the scene. Marketing can feel difficult and lonely when you're always slaving away by yourself in your home office. Try carrying out some of your challenging marketing tasks from a different location or with some company. Make cold calls from the patio, write a marketing letter in a busy coffee shop, or take turns with a colleague helping each other set up a good contact management system. Seeing a different view or enjoying companionship while you work may help you to complete tasks you have been avoiding.

10. Act as if. Whenever you feel incompetent about some area of marketing, you may be able to tackle those activities anyway if you simply try to act as if you were competent. Try playing the role of someone you admire. For example, what if you were Lauren Bacall? How would she make a follow-up call? Or how about if you were Martin Luther King? How would he introduce himself in front of a group? A short time pretending to be someone you think of as confident and capable can make those qualities rub off on you.

The next time your marketing feels stuck, try one of these methods to help you get back into action quickly. Marketing tasks are really only as hard as you think they are, so if you can find an easy way out, why not take it?

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Copyright C.J. Hayden.
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Resume Writer's Action Plan - Part 1

Attracting resume clients to your business requires action on your part. This series of blog posts will provide a mixture of tips -- some that are meant to be implemented in the short-term and some that can be developed over time. A few are designed to produce a one-time boost, while others are geared towards multiple exposures to targeted audiences.

Any one tip, if implemented, can mean an extra $1,000 a month.

1. Write a news release for your local newspaper. As a resume writer, you are often in the position to spot emerging trends. News releases don't have to be long or flashy to be effective. But they do have to be newsworthy.

For example:
With the unemployment rate at a 10-year low in Iowa, job searchers in the Des Moines area are "trading up" to better jobs, according to a local resume writer.

"We are seeing many of our clients taking advantage of a competitive hiring environment by updating their resumes and sending them out to be considered for higher-paying jobs," says Donna Rose, a Certified Professional Resume Writer and owner of Rose's Resumes. "In many cases, they are increasing their take-home pay an average of 15 to 20 percent."

For more information on this trend, contact Donna Rose at 555-4224.

2. Send thank you notes after your client receives their final materials. You can use generic thank you notes or create customized thank you cards featuring your business logo. Tuck two or three business cards into the notecard and write a short, personal message.

3. Produce a client newsletter. Write your own articles or purchase pre-written stories. Send it out quarterly (at a minimum) to clients, friends, family, referral sources, the media, employment agencies, career counselors, and real estate agents.

4. Call your competitors. Perhaps there is an area of specialty you work in that they don't (for example, military separation) ... and vice versa. Help your clients... and yourself... by referring to each other.

5. Host a workshop. Develop and promote a one- or two-hour workshop. Possible topics are the job search strategy, finding a better job, even writing a resume. You will be targeting qualified prospects. Charge $10-$50, depending on the value of the information you present.

Dissecting a "How to Choose a Resume Writing Service" Article

I like Don Goodman, but I have to disagree with some of his points in his article, "How to Choose a Resume Writing Service" on his website.

While I agree with some of his points ("The resume writing firm should have some credentials") and "Look at their samples," I have to disagree with him in particular on at least a couple of points:

Don writes:
...Look for credentials beyond the CPRW designation. Do the people have impressive backgrounds? Many sites won’t tell you anything beyond their CPRW designation. Great writers have great accomplishments so look to see if they have been published in books and, most importantly, find out about their business background. Did they attend a good school – did they rise through the business ranks? Being in HR is good and being an executive is even better as they have been the decision makers behind the hiring process and have demonstrated the skills to excel.

My response:
I know of numerous outstanding resume writers who are neither certified nor published in books. And I also know of several resume writers who "went to good schools" and "rose through the business ranks" but the resumes they write aren't nearly as good -- or effective -- as other writers who went to a state school and went into the field from a technical career or journalism. If you're looking for an objective measure of a good resume writer, certification can be good, but samples and the ability to draw information out of the client are more important than a fancy degree or the fact that you were once a Director of HR.

Second, he writes:
Check out their resume writing process and make sure you get to speak to someone. A good resume cannot be written just from a questionnaire, and a good resume writing firm will insist on speaking to you. This way they can ask you insightful questions that highlight the skills and achievements that impress an employer. If they don’t interview you, this means that their writers are not strong enough to have an intelligent conversation with you.

(He adds:)
The best resume writing firms will use both a questionnaire and a phone interview. The questionnaire will jog your memory and make you think a bit about things that you haven’t thought about in a while. In fact, it not only helps you get a better resume, it helps you prepare for a job interview. High level executives would insist on a questionnaire and a phone interview and there is no reason that you shouldn’t be able to get the same VIP treatment.

My response:
According to the preliminary data from the 2007 Resume Writers' Digest Industry Survey, more than 70% of resume writers use questionnaires -- many of them exclusively. In the early days of my business, I conducted the client interview in person. Since July 2004, I have exclusively used questionnaires (occasionally supplementing them with a phone call to collect 1-2 missing items). I don't think you can judge the quality of a resume writing service by how they choose to collect their information from the client. Now if you want to talk about preferences (how clients prefer to share information), that's something else entirely.

Do they offer a guarantee? A good service will stand behind their work and offer to revise your resume for free if it is not working. You’ll want to choose a resume writing service that stands behind their product.

My response:
Some resume writers offer a guarantee -- but most see it as a marketing tactic. Lots of great resume writers will provide top-quality work and ensure their client's total satisfaction, without touting a "guarantee." And most guarantees are that they will "rewrite it for free" -- if it's not any good the first time, will it really get better? And will the client "guarantee" that they will follow the resume writer's advice and not just post their resume on Monster.com and expect the job offers to roll in?

Is there some seal of approval? Look for the BBB Online Reliability seal that shows they are a safe and reliable site.

My response:
While the BBB Online Reliability seal is nice, the fact is that the Better Business Bureau exists not only to help customers achieve trust in the businesses that serve them, but also to make money. "Buying" BBB approval isn't a guarantee of a good resume writing service. There are plenty of great resume writing services that don't have this seal.

Finally, Don and I absolutely agree on this point: "(The resume) is one of the most important documents in your career, so it makes sense to spend what it takes to get a resume that you know will work."

Feel free to e-mail me to share your tips on "How to Choose a Resume Writing Service" for a consumer-oriented article I'm writing.