Why Create a Membership Program in Your Resume Business?

A membership site — or a membership program — is an extremely valuable tool for resume writers and career coaches. It is a great way to create customer loyalty and establish a reliable revenue stream that will help your business grow. 

But the value of a membership program is often times misunderstood. The true value of membership program is not the additional sales. It's not even the cash (although that's nice!). The true value of membership programs is all about the customer. The value of the program is all about gaining new clients and hanging on to the ones you already have. 

A successful membership program requires an investment from you. An investment of your time, your money and of your expertise.

Here are some guidelines to follow for a successful membership program:

• Membership programs are the art of acquisition and retention.
• Membership programs can and will increase your revenue stream.
• Membership programs inherently builds loyalty through mutually beneficial customer relationships.
• Keep your prices reasonable and allow room to upsell. (I recommend Kelly McCausey's "Little Monthly Payments" program — but, as Kelly says, you won't get rich on a LMP, so it's important to use your membership strategically.)
• Apply the multi-level membership model to your program to entice more customers to become members.
• Nothing adds value like offering value. 
• Visibility is key.

You will also need to keep in mind some common business practices to ensure your success:

• Communication. Communication is absolutely critical to the success of your membership program. You must communicate with your members to let them know you are committed. You also want to serve as a constant reminder that your business is of value to them. They have to be made to feel as though they need you, because ultimately, you need them.

• Innovation. Whether its possible or not, you must always be certain to stay abreast of new and exciting products and offerings in the careers industry. Keep informed about what is going on in the world of job search and help your members take advantage of these new trends.

• Dedication. No matter what element of your business, be it your resume writing services, career coaching, your list or your membership site, the level of your success will be directly related to the level of your dedication. The more dedicated you are to your business and your clients, the more success you will see. 

These themes are not "new" but remain absolutely critical to the success of any resume writing business. Why? Because without communication, your clients wouldn't know who you are or what you have to offer. Without innovation, your resume writing business can never move forward. And without dedication, you will not succeed.

All of the important principles you have applied to make your business successful still apply. Your membership site and program should simply serve as an extension of your efforts.

However, what happens when their membership expires? How do you keep your clients coming back for more? The key to customer renewal is value!

You must entice with value, deliver value, and entice with value again.

For example, when initially trying to entice a client to become a member, you may offer a free special report or benefit as a perk to signing up for your program. People love free stuff! Don't you?

Once you have made this promise, you then must deliver on it. In other words, make sure you provide them with that product as soon as possible so they know you can be trusted. And reinforce your value by enticing members with value again. One of the ideas I've had for a membership site is to make resume updates profitable by tying them to a membership program. For example, if an existing client becomes a member of my membership site at $10/month, after one year, they receive a resume update certificate. Getting them to update their resume every year is a good idea anyway, and this way, you're receiving ongoing revenue from the client in the meantime too … while also staying in touch with them regularly so you can market affiliate products and services to them too!

Incentives are absolutely critical to gaining clients and renewing memberships. The incentives you offer should add a high perceived value to your clients without costing you much if any resources at all. You may want to offer a set discount for membership renewal, exclusive free bonus materials for returning members only, or both! Just be careful not to give away everything for free. You must be strategic when offering incentives.

There are many reasons membership programs are valuable. But clients are at the heart and soul of what makes this so true. Without members, there is no revenue stream. And without a revenue stream, your membership site has no value. Therfore, the true value of membership marketing is the customer.

If you apply these basic marketing principles to all that you do, coupled with the knowledge of how to provide value to the job seekers you serve, and a well-devised membership campaign, and you will achieve success.

Now, get out there and make it happen!

Pricing and Payments: Packages vs. A la Carte

Here's another one from the Resume Writers' Digest mailbag!

Question from Alison:
I just recently listened to your presentation on Ask Better Questions and found it to be most informative — especially to a newbie such as myself just starting the process of develpment of my resume business.  

I would like your feedback on just how you went about structuring your fee schedule.  

What do clients seem to be drawn to: a fee set for each step of the process or an all inclusive package and most importantly which form provides you the best revenue source?

And finally, in what methods do you accept payment? And at what point during the crafting process is payment expected?

Here's my response!

Hi, Alison!

All great questions!

I collect a lot of data from colleagues to get a "big picture" about the industry, and I'll direct you to some of those resources on my blog that address your specific questions:

http://rwdigest.blogspot.com/2013/11/how-to-decide-what-to-charge-resume.html

http://rwdigest.blogspot.com/2014/07/how-much-do-resume-writers-charge.html

http://rwdigest.blogspot.com/2007/09/show-me-money.html

http://rwdigest.blogspot.com/2013/08/ask-bridget-should-i-charge-less-if-i.html

http://rwdigest.blogspot.com/2014/02/clients-are-less-concerned-about-price.html

http://rwdigest.blogspot.com/2009/08/timeless-advice-for-handling-price.html

http://rwdigest.blogspot.com/2007/09/45-resume.html

I had a link to this worksheet for Determining Your Resume Writing Rates in one of the blog posts, but I wanted to draw your attention to it specifically:

http://www.rwdigest.com/DeterminingYourRatesWorksheet.pdf

If you want to see the survey data and get a profile of an "average" resume writer (including pricing info), sign up here:

Get Your Free Report: Profile of Professional Resume Writers: Who We Are, What We Charge, How We Work

As for me, here's how I handle pricing:

I ask the client a series of initial questions — including whether they're updating an existing resume or starting from scratch, how long ago their existing resume was updated (if applicable), what their job target is, how soon they need the resume, how they plan to use the resume, etc. I also ask for their email address and tell them I'll send them information about my services, samples (sometimes!), and a custom quote.

Based on the information they gave me, I quote them an individual project price (usually as a range — i.e., $349-$399, plus Omaha/Nebraska sales tax if it's a local client) for a resume and cover letter. I also look at their LinkedIn profile (if they have one) and provide an additional quote for LinkedIn profile development (which includes my 8-day "Leveraging LinkedIn For Your Job Search" program). 

I base my pricing on a $55/hour rate, but I don't include that information in the quote — instead, I might calculate that I'll spend 1.5 hours on information gathering, 4 hours on writing/draft development, and 1 hour on project finalization. That would be 6.5 hours @ $55/hour or $357.50. So my $349-$399 quote covers me if it takes as long as I expect ... and a little bit of wiggle room if it takes longer.

Because I've been in business writing resumes for almost 20 years, I have a pretty good idea of how long it will take me to write that client's resume, based on the existing information I have from them, what I think I'll need, what they already have (existing resume vs. starting from scratch) and their job target.

I collect a $100 deposit up front (via check or PayPal) and the balance is due when I deliver the resume draft. Some resume writers do a deposit like I do, some collect 50% up front, and some collect full payment up front. I like the $100 deposit approach because it covers my time to put together their custom questionnaire, but if they don't get back to me with the completed questionnaire for a while (or at all!), I'm not having to worry about me owing them services. (In Nebraska at least, services that are paid for but not rendered are technically considered to be "unclaimed property" and should be turned over to the state after a certain period of time.) I send the questionnaire via email when I receive the deposit (I don't wait for the check to clear the bank before sending the questionnaire).

You can certainly offer a la carte options (i.e., resume for this price; resume and cover letter for this price) but I find that the package approach is attractive to the customers I work with. They get a resume, cover letter, reference page, and letterhead template for one price. As I said, LinkedIn profile development (headline + summary usually) for an extra fee. 

The most important thing is for YOU to decide what YOU want to do and then take ownership of it. It doesn't matter what "every other resume writer" is doing, or even what other resume writers charge. There have been a couple of folks who have jumped right into the resume writing industry and started charging $1000 for a resume and cover letter within their first year. It's your business... it's up to you!

Hope that helps!

Bridget

PS -- Be sure to sign up for at least a Free Level membership on BeAResumeWriter.com so I can share additional resources/ideas with you. I also offer a Bronze membership for $10/month with LOTS of great benefits (special reports to help you be more effective in your work and in your work with clients, ready-to-go content you can use with your clients, access to recordings/transcripts of previous teleseminars I've done, etc.). Sign up for either here: http://www.bearesumewriter.com/join

Best Resumes For $100,000+ Jobs (Book Review)

What is it with our clients and $100,000+ jobs? I ask my almost-senior-level clients how much they want to be making, and inevitably, it's $100K.

Wendy Enelow says the magical figure is "a goal to strive for if you're not already there. Bottom-line, everyone wants to make $100,000 a year. If you're already there, then you want to work with someone who specializes in working with $100,000 folks."

Well, if you don't already know what a $100,000 resume looks like (or even if you've already created a few of them yourself!), Enelow's latest edition of "Best Resumes for $100,000+ Jobs" might still provide some food for thought. (Originally published in 1997, this version -- 2001 -- includes all new text and all new resumes.)

The reason most resume writers will purchase the book, Enelow notes, is "it's a great cheat book — (it) gives you lots of ideas for wording, formatting, style, presentation, etc."

One of the particular strengths of the book builds on another Enelow book, "1500+ Key Words for $100,000+ Jobs." The keywords section in the "Best Resumes" book is a great idea-starter.

While the actual "instructional" section of the book is very short, that is actually a plus for resume writers. Our hope, of course — as it is with any resume guide written for job searchers — is that individuals will buy the book and then fail in their attempt to replicate the superior efforts of our professional colleagues who write and contribute to these books.

Enelow has taken this "wish" one step further, including contact information for resume writers (members of the former Career Masters Institute, which she founded). For those job searcher readers who do get stumped, your name (if you were a CMI member at the time) is close at hand.

"The reason I included member (information) was strictly promotional — to get them business," Enelow says. "This way, they (job searchers) have all the contact information right in their hands."

Best Resumes For $100,000+ Jobs

Second Edition ($24.95)

by Wendy Enelow, CPRW, JCTC, CCM

Impact Publications


Originally reviewed in the July/August 2001 issue of the Resume Writers' Digest newsletter

Creating a Career Membership Site (Part 2)

Yesterday, I mentioned a "Little Monthly Payments"-based membership site as a way to add passive income into your resume writing (or career coaching) business. While monthly recurring income is one of the best benefits of starting a membership site (getting 100, 200 or even 500 members paying you on a monthly basis for information — even at $5 each, that's $500 to $2500 a month), I wanted to share a couple more benefits.

The second benefit is expert awareness. Within the "gates" of your membership site, you can offer a wide variety of content. In addition to articles and short reports, you can do teleseminars, videos, and interviews. The more content you put into your membership site and the more members you have, the more your content and recommendations will be respected. There's no faster way to brand yourself as an expert than by creating a membership site. All your future content, products, and services will have a lot more clout as a result.

Third, membership sites offer backend sales opportunities. The income from a membership site doesn't stop with monthly membership fees. There are plenty of opportunities to make additional income from your site. You can turn members into resume/coaching clients, you can sell group programs and group coaching, and you can also re-package part of the content used in your membership site and sell it as a standalone product.

Fourth, it's never been easier to start a membership site, even if you don't have any technical expertise. If you're already using WordPress on your blog, you can use Wishlist Member to create a password-protected section of your site (they have lots of free training resources to show you how!). Or use a self-contained site like WildApricot (which is what I use for BeAResumeWriter.com) to host your "Little Monthly Payments" membership site.

I've created a comprehensive 10-page checklist to help you get started thinking about how a membership site could work in YOUR resume writing business. Download it here:
Little Monthly Payments Membership Site Checklist

And remember, to learn more about creating your own membership program, check this out:
Little Monthly Payments