Saturday, September 18, 2010

Marketing Your Services in a Down Market: Specialization and Pricing

From the July/August 2008 issue of Resume Writers' Digest:

Last in a series of posts on Marketing Your Resume Writing Services in a Down Market.

One way to ensure your relevance in a downturn is to be a specialist. For example, the federal government is always hiring -- but these jobs require a federal resume. Now is the time to acquire the skills and certification required to serve these clients effectively. Identifying under-served niches and obtaining specialized training or experience will serve you well in a difficult economic market.

It will also enable you to protect your prices at a time when you may need to reduce your regular rates to attract "general" clients. Being a specialist in any area will allow you to continue to charge "premium" prices to clients in that industry.

And don't forget to target your base of existing clients during a downturn. Repeat clients are already "sold" on the value of the services you offer, and can offer a steady stream of income while you work to develop new clients.

Remember: No matter what technique you decide to use, don't wait until you need the business to start marketing. Even if things are going well, it can change in an instant.

As marketing expert Robert Middleton notes, "Many self-employed people think that the success of their business is completely dependent upon outside circumstances -- industry trends, the time of year, or the economy as a whole. But be honest with yourself and ask if you are doing the above activities on a regular basis or not. If you're not, it's no mystery why the phone isn't ringing off the hook!"

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Friday, September 17, 2010

Best of Today: 9/17/10



-- This post isn’t from today (it’s from July 21), but it has some good advice for your clients, so it’s worth including in the Best of Today.

– Speaking of LinkedIn … and here’s a great way to write a blog post (or an actual article) – put out the word to your colleagues about a common question or concern, and aggregate the responses!

– I love reading blog posts from resume writers reminding job seekers about International Update Your Resume Month

Guest Blog Post: E-mail Newsletters: Still Relevant?

As social media and blogging have grown more and more popular, there’s been some talk about the demise of the “lowly” email newsletter, or e-zine. Once a staple of business owners using the Internet to market and promote their businesses, it seems that lately the thinking is that they’re not so important anymore. Or, even worse, not as effective.

If you’re not familiar, an e-zine can be as simple as a plain text email with a couple of helpful tips for your readers—to a HTML version with pictures, an article, listings of your upcoming events and more.While it’s true that there is more “stuff” clamoring for our attention in our inboxes than ever before—and blogs and social media seem to be the more of-the-moment methods to reach out to potential customers—I still believe that an e-zine is a key marketing tool. In fact, it’s the perfect vehicle for continuing the relationship you’ve begun with people on social media sites or your blog.

Here are a few reasons why:

1) Keeps you top of mind

As much as we would like to think that our prospects or our audience are always thinking of us (wouldn’t THAT be nice?), it’s unfortunately not the case. Just as a company wouldn’t run a TV commercial just once, repetition is necessary to remind people of you, your offerings and your expertise.

2) Intimacy

No, not that kind. An e-zine gives you a great opportunity to create a feeling of “intimacy” between yourself and your readers by sharing a bit about what is going on with you outside of your business. (Think about what you’ve been up to lately—got anything to share about your recent vacation, your pets, a great book you’ve just finished?) Often people do this in a section at the beginning of their e-zine under a heading such as “A Note From” or something similar. This helps strengthen the relationship with your subscribers by giving them a glimpse into who you are.

3) Expert status

The more consistently you share information, tips and articles on the subject or niche you are most knowledgeable in, the more credibility you gain in the eyes of your readers. Perceived expertise leads to trust which leads to sales.


A few other tips for your e-zine:

Frequency: How often you send it depends on how often you can commit to doing so, (how’s that for an answer ? ) but I recommend at a minimum twice a month and ideally, once a week. Remember, you want to stay top of mind above all else.

Subject line: Another important part of your e-zine is your subject line. Obviously you want as many people to open your e-zine as possible, so have some fun with this. Think of what would stir up curiosity in your reader—and don’t be afraid to be a little provocative or a teensy bit controversial once in a while.

When to send: A common question is “what day is best to send it out?” There is no set answer to this, except to say that I have heard several different opinions on the matter. Tuesday through Thursday is often said to be the best time—however, I know others who send theirs out on Sunday and have a very good open rate as well. You may want to play around and test a couple of different days and see what your results are. No matter what day you choose, know that an open rate of 25% and above is considered good. Your email marketing service will be able to supply those stats.

If you’ve been hesitant about putting together your e-zine because you think you don’t have enough content or you don’t have a fancy-looking template, remember, simple is fine. Start with one tip. The sooner you make the commitment to communicate with your list on a regular basis, the sooner you can reap the benefits of that strengthened relationship.

No more excuses, ok?


Christine Gallagher, The Online Marketing and Social Media Success Coach, is founder of Communicate Value, where she is dedicated to teaching small business owners and professionals how to conquer the overwhelming aspects of online and social media marketing to increase business and maximize profits. To get your free 5-Part E-Course and receive her weekly marketing & success articles on leveraging technology, building relationships and boosting your profits, visit http://communicatevalue.com.

Marketing in a Down Market: Small-Space Advertising

From the July/August 2008 issue of Resume Writers' Digest:

Fifth in a series of posts on Marketing Your Resume Writing Services in a Down Market.

The Yellow Pages are still a vital source of business for many resume writers, even as more ad budget are being spent online. If your business targets a local clientele, if you are a generalist, and if you work with a wide variety of candidates (from entry-level to executives), the Yellow Pages can be a valuable source of new business.

But while it can be important to have a presence in the Yellow Pages, few resume writers are buying the large ads they once did. Instead, they maximize their space by using the Yellow Pages to drive prospects to their websites.

Remember, however, that not all prospects will have computer access, so you can't omit essential details by driving them solely to your website. Others will want to make a decision based on the ads they see, and not use the Yellow Pages as a stepping-stone to looking online.

Don't forget a strong headline, a benefit ("interviews guaranteed"), your credentials, and a call to action (including a phone number as well as a website address).

As resume writer Jackie Connelly, CDF, advised in a May/June 2001 article, "Know your market!" In Long Island, NY, where she operates Prestige Resume Services, most of her potential clients are blue-collar workers. So keep the size of your ad in mind. "When they see a large ad," she notes, "they feel the service will be more expensive for them."

Your print advertising opportunities aren't limited to the Yellow Pages, however. You can use small space advertisements in free community newspapers, theatre programs, school newsletters, career-oriented newspapers, daily or weekly news publications, neighborhood association newsletters. church bulletins, city magazines, and university and campus newspapers.

Salome Randall Tripi outlined her approach in the same 2001 article on small space advertising. She advertised in her local church bulletin, reaching 400-500 prospects each week.

"For 52 weeks, we spent $435 and gained $3,925 in new business as a result," she notes.

The key to effective print advertising is tracking your response. If you're not achieving at least a 3:1 return on your investment, you'd be wise to use your ad dollars elsewhere.

Addendum to article: If you do work with a local client base, one great thing you can do is register your business on Google Places. Not only will it help your organic search results, but you can measure your traffic and offer time-limited coupons and special offers.

Last part of the series: Specialization and Pricing

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