The “Persistence Effect” and How It Can Help You Fill Your Appointment Book in 2021

 Have you heard of the “Persistence Effect”?

There is a direct connection between the level of effort you put into marketing and the results you get, even when it seems the results are completely unrelated to your efforts.

But it can be hard to figure out what marketing you SHOULD be doing. Should you advertise? Post on social media? Write articles or a blog? Work on networking? Cultivate new referral sources? Start a podcast? Do videos on YouTube?

I have the answer for you:



Yep, sounds simple. It doesn’t matter so much WHAT you do as THAT you do.

But it works. 

It’s like that saying: “How do you eat an elephant? One bite at a time.”
How do you fill your appointment book? One action at a time.

Do one or two simple things each day … consistently.
(The consistency part is important.)

You may look at your resume writing colleagues and wonder: Why does that person seem to have all the business they can handle, and I’m struggling with “feast and famine”? The Persistence Effect is one answer. Even if the things you’re doing aren’t DIRECTLY bringing you new business, the fact that you’re doing SOMETHING can bring you results.

I asked my Bronze members what they’d like to learn more about and the answer was how to get more clients. So I put together a mini course to help: 5 Simple Strategies for Securing More Sales.

In the course, you’ll discover three things you may be doing now that might actually be preventing you from getting clients, you’ll learn how the Persistence Effect can dramatically transform your marketing, and one simple habit that you can begin TODAY that may bring you all the clients you ever need.

Because it’s a mini-course, you can get through it quickly. It’s also designed to help you get results right away. There’s one 25-minute video and two homework assignments. It’s something you can start before the new year. (Although you can save the homework until Jan. 4 if you want.) 

The mini-course is regularly $27 but because I just launched it, you can enroll for just $18 through Dec. 31.

It’s a gift to give yourself to get 2021 started on the right foot. It’s partly about mindset, but there are also practical, actionable strategies you can implement to start filling your appointment book for next year.

Not Enough Clients? What's In Your Way? (Guest Post)

C.J. Hayden

By C.J. Hayden

What's stopping you from getting all the clients you want? Do you know? The answer to this one question may be the key to making your marketing more successful.

It would seem from the questions people ask me about marketing that everyone is trying to fix just one type of problem -- how to fill their marketing pipeline with more new prospects.

"What else should I be doing to attract potential clients?" they ask. "Where else can I go to find people who might hire me?" or "How can I be more visible online so people will contact me?" or "Should I be finding prospects by cold calling, using Twitter, running ads, giving talks, writing articles...?"

All their questions -- and it seems all their efforts -- are aimed at finding ways to make contact with new people who might become clients. And every time they identify another activity that might help their pipeline get fuller, they want to add it to their ever-growing to-do list.

But is this really what's stopping them from getting more clients? Is this what's stopping you? If you are already marketing yourself in four or five different ways, will increasing that to seven or eight different ways produce better results? Or alternatively, if you drop everything you're doing now, and start using four or five brand new marketing approaches, will that do the trick?

In my experience, it probably won't. Continuing to try new and different approaches to fill your marketing pipeline will more often result in overwhelm, wasted effort, and failure than it will in new clients.

Instead of trying to fix your marketing by just seeking out more ways to meet people or collect names, email addresses and phone numbers, stop for a moment. What is the problem you're trying to solve? In other words, what's really getting in the way of your marketing success?

Listed below are the five most common marketing problems, and questions to ask yourself to see which ones might be yours. They're presented in order of priority -- problem #1 needs to be fixed before tackling problem #2, and so on. Consider whether making changes in one of these areas might be exactly the fix your marketing needs.

1. HANDS-ON TIME: Are you spending enough time proactively marketing? Not just getting ready to market, or thinking about how to market, or feeling resistant to marketing, but actually taking steps that will lead directly to landing clients?

If you're not spending enough time marketing your business, fixing other problem areas won't help much. Start keeping track of how much time you spend actively marketing each week. Most independent professionals find they need to spend from 4-16 hours weekly -- less when you're busy with paying work; more when you're not.

2. TARGET MARKET: Do you have a clearly defined target market which you can describe in five words or less? Does this market already know they need your services? And are you spending most of your time marketing to exactly that group?

Once you feel confident you are dedicating enough time to marketing, the next hurdle is making sure you're marketing to the right people. Focusing your efforts on a specific target group with a defined need for your services will make everything you do more effective.

3. MARKETING MESSAGE: Do your descriptions of your services name the benefits you offer and results you produce for your target market? And are these benefits and results that this market is looking for? Do you deliver your message every time you make contact?

Letting prospective clients know exactly how you can help them will make the most of the time you spend marketing to a defined audience. Your message needs to be clear, focused on the client's needs, and typically delivered multiple times to the same prospects.

4. FOLLOW-THROUGH: Do you have a system for following up with every prospect until they say either yes or no? Are you able to complete all the steps for each marketing approach you are using to make it pay off?

Without follow-through, much of your marketing effort is wasted. The typical prospect will need to hear from you (or about you) 5-7 times before deciding to work with you. And most marketing approaches need a follow-through element to succeed. For example, attending networking events requires post-event follow-up with the people you meet. Online networking requires regular participation, not just posting when you have something to promote.

5. MARKETING APPROACH: Are the strategies and tactics you are using to reach your market the most effective approaches available to you? Are they appropriate for your target market, and a good match for your skills and personality?

Only after addressing the first four problem areas above should you think about changing how you market. Because in truth, your tactics may not need to change. Whether you've been marketing yourself with cold calling, public speaking, or social networking, once you are spending enough time, marketing to the right people, delivering a targeted message, and following through on all your efforts, your results will improve dramatically.

So finding new or different marketing approaches -- the place where most peoplestart to fix their marketing -- is actually the last area to consider. The most effective approaches are those that include personal contact with your prospects, increase your credibility, and lend themselves to building relationships over time. And, approaches that match your skills and personality are more likely to succeed because you will actually use them instead of resisting them.

Once you know what might be stopping your marketing from being successful, make a commitment to fix what's really wrong. Resist the temptation (and hype) to keep trying new "silver bullet" marketing tactics or overloading yourself with endless possibilities. Finding the best marketing solutions will be much easier when you're trying to solve the right problem.

Copyright © 2013, C.J. Hayden

C.J. Hayden is the author of Get Clients Now!™ Thousands of business owners and independent professionals have used her simple sales and marketing system to double or triple their income. Bridget is a licensed facilitator for Get Clients Now!n Learn more about the Get Clients Now! program here.

Get Clients Now! is a trademark of Wings Business Coaching LLC and is used under license.

No More Feast or Famine in Your Resume Writing Business

On yesterday's call for "Make 2014 Your Best Year Yet," I got a question from Laura in New Jersey about how to handle the "feast or famine" aspects of running your own resume writing business.

Laura: I’m a new résumé writer. I’m going into my third year. And many of my clients are getting jobs and getting hired and I’m so excited. But my biggest goal is just getting more business. That’s the key for me. I can do the work. It’s just getting the business and that’s, I guess, my biggest dilemma, my biggest goal.

Me: I talked earlier in the presentation today about CJ Hayden’s program, “Get Clients Now.” 

She has a book that you can work your way through, or I’ve actually been through her coaching program for it that’s a four-week class. And you put together a 28-day action plan that’s oriented around marketing activities like speaking and writing and referrals and those sorts of things. And like I said, her emphasis is on taking specific actions and doing them repeatedly because they’ll lead you to results. And that’s probably one of the biggest challenges we have as resume writers is that it’s kind of “feast and famine.”

So you’re like “Okay, right now it’s December and I need clients. I’m going to start working on these marketing things.” And then all of a sudden, we’ll get calls on Thursday, January 2nd, and your phone is going to ring off the hook for about 35 days with people who have New Year's Resolutions to get a new job, and you’re just going to be writing and consulting with clients and doing drafts and all this stuff. And then you’re going to get to the middle of February and there is a drought. And then you’re like “Okay, I’m going to get back on track with my marketing here” and then all of a sudden all the new grads come in April, wanting their resume. So C.J. talks about really creating the systems in place so that you’re just doing even 10 minutes of marketing a day to help even out that feast and famine cycle.

Laura: In other words, instead of waiting for the drought, market as you go.

Me: Exactly. She talks about creating a pipeline of prospects. And one of the big programs that I want to put together for 2014 from my side of things is list building because I’ve talked about this on a couple of previous calls and it’s one of my staples that I really emphasize to resume writers — building an email list of your clients and prospects so that you can turn on that pipeline when you need more business and then you can kind of turn down the volume of the flow. You always want to keep your pipeline flowing so that you constantly have existing clients coming back for updates and making referrals of new clients, but you want to have a steady flow of leads and prospects that are coming your way, and one of the easiest ways to manage that is to get them into your email system and provide them with information.

Obviously one of the biggest benefits of the BeAResumeWriter.com Bronze membership is the content that I give you that you can use with these clients. And I have a lot of the Bronze subscribers who don’t put this stuff out publicly to the world. They’re not putting the content on their blog or their website. What they’re doing is packaging it and sending it to their existing email list. It might be excerpting it or it might just be putting a cover on it and sending it out as an e-book, but using that content to keep in contact with your prospects and your existing clients and the people that they have referred.

And again, C.J. talks about this a lot. You’re more likely to get business from people who know, like and trust you. And one of the biggest ways to do that is through content marketing because it establishes your expertise and it gives you a reason to be contacting you via email. I know that it’s hard to think, when you’re looking at your email box, “Oh my gosh. There is so much stuff in here.” But aren’t there some people that you really look forward to seeing what they have to say? And so, being that kind of person is going to help solidify that pipeline so that you’re keeping in contact with the existing clients and the past clients, you’re encouraging them to make referrals, and if somebody contacts you but they’re not ready to start working with you right away or maybe price is a barrier initially, putting them on that email contact list helps you develop that reputation as a credible expert and a trusted authority so that when it’s time for them to pull the trigger and actually have somebody work with them on their resume and LinkedIn profile and all that…

Laura: They’ll remember you.

Me: They remember you — "top of mind marketing." So I think you really might benefit from CJ’s book. And like I said, if you need a little bit more hands-on instruction, then you go through the course with a trained facilitator and a group of accountability buddies. I didn’t really talk a lot about accountability buddies today, but that’s a big part of it too is just having somebody on your team who is going to keep you accountable. That might be a colleague or it might be a friend or a family member — somebody who you can put this stuff out there to and have them make sure that you’re on track for your goals.

Laura: Thank you very much. And I do use the Pass-Along Materials. I put them in a binder when I send [the finished] resume out to them, but I’m thinking now maybe that should be an email marketing project.

Bridget: I would say digital use of it is probably more cost-effective. I love the value that you get when you send it out hard copy because it really has a high perceived value, but just from the standpoint of making them accessible to more people since you’re only sending them out to folks who are getting the finished documents, you might consider putting them in digital format too so that you can just either give them access to a special page on your website where they can look at [them] or excerpting them in the emails or just having a special folder on your computer where you’re like “Okay, I’m going to send people a link to this Pass-Along Material this month.”

Get More Prospects Into Your Pipeline

I'm taking the "Get Clients Now"™ program with Joan Friedlander and am really enjoying getting back to the basics of marketing by following the steps of the program. I first learned about C.J. Hayden's program in 2003 at the Career Masters Institute conference in Kansas City (now the Career Management Alliance) and always had an interest in applying the program to my business. I'm enrolled in it as part of my training to become a facilitator for C.J.'s "Get Hired Now!™" program.

One of the keys to the Get Clients Now program is filling your pipeline with prospects. I came across a neat little free 5-minute video, "List Building" with Stu McLaren, hosted by David Frey as part of his Small Business Marketing Best Practices video newsletter.

As David notes, "The money is in the list" -- whether an e-mail or snail mail list, having a defined way to contact prospective clients is vital to building your business. This should be an opt-in list, and the individuals should have given you specific permission to communicate with them. David even uses terminology familiar to those of you who know the Get Clients Now! system -- mentioned that these are people who already "like and trust" you ("CJ's system mentions the value of creating relationships for people to "know, like, and trust" you).

David and Stu share the three keys to building your list, and three ideas to help you generate traffic. I haven't tried them (YET!) but thought you'd enjoy hearing about them too.

Become a Get Hired Now Facilitator

In the September/October 07 issue of Resume Writers' Digest, I wrote an article about the "Get Hired Now!" program and how resume writers and career coaches can become licensed facilitators as an additional revenue stream and service for their clients.

The Get Hired Now! licensee program is designed to provide group coaching and training for job seekers. The program consists of a three-hour seminar designed to be delivered to groups of 2-20 people and follow-up group coaching sessions conducted in person or by phone (teleseminar).

There are two licensing options -- the basic kit for $495 and the Masterful Facilitator Training option for $695, which includes four hours of additional training covering tips for conducting successful groups as well as marketing and selling the Get Hired Now! program.

If you're interested in learning more about becoming a Get Hired Now! facilitator, sign up for the free Q&A session about becoming a facilitator on July 30 at 2 p.m. EST.

The next Get Hired Now! Masterful Facilitator Training Program will be offered Aug. 6-27, 208 (four Wednesdays) from 4-5 p.m. EDT.

Guest Author: Beyond Billable Hours

By C.J. Hayden
Author, Get Clients Now

In any professional services business, you typically begin by serving clients one-to-one. As you improve your skills at marketing yourself and begin filling your practice, eventually you discover there are only so many hours in the day. You want to keep growing your business, but you have no more time available for additional clients.

What can you do? You can raise your rates, although there is an upper limit to what you can realistically charge. You can offer your services to multiple people at once through workshops and group programs. But these ideas are still based on the billable hours model. You must keep providing service in order for the money to keep coming.

An entirely different direction to look is toward generating passive revenue. Including elements of passive revenue in your business does more for you than just increase your income. It also allows you to make more of an impact on your profession and community. When you are locked into a cycle of constantly acquiring and serving clients, it's difficult to find the time to think creatively, experiment, and build a bigger vision. But when you are earning money you don't have to work for directly, you have more capacity to expand -- on all levels.

Passive revenue models give you the ability to impact more people with your ideas, world view, and way of doing things, because they expand your influence beyond what you could ever do by yourself. A product or service you create that doesn't require your constant presence to deliver it extends your reach in the world. This extended reach has a substantial effect on your visibility and credibility as a professional.

When your product or service becomes widely available, people begin to hear of you before they ever interact with you personally. Your products not only earn you income, they also market you. By the time a prospective client speaks with you, they may have already decided to hire you based on their experience with your product, or simply your reputation. Sounds pretty appealing, doesn't it?

Here are 13 ideas for how to start generating passive revenue today.

1. Affiliate programs and referral fees.
This is one of the easiest revenue streams to create, because you don't need to create anything of your own. If there are products and services offered by others that you would recommend anyway, why not earn a commission on your referrals by signing up for the company's affiliate program? If they don't have one, ask. Many companies with no formal affiliate programs will make a referral fee arrangement if you ask them.

2. Sell other people's products.
If you speak, give workshops, or have a web site, you have opportunities to sell products in the course of what you are already doing. Offer your clients and web visitors books, audios, or software that enhance your work. Selling products will compensate you for free speaking engagements and can double your income at paid workshops. If you sell products on the web and don't want the bother of shipping, offer only e-products or arrange for drop-shipping directly from the publisher.

3. Sell other people's services.
If the service you offer is in high demand, consider hiring other professionals to work for you as subcontractors. You bring in the business; they do the work; you earn a percentage of their fee. Or, if there is a service complimentary to your own that your clients often buy from someone else, consider offering that service as part of your own package, then subcontract the work.

4. E-books.
Offering an e-book for sale on your web site is an excellent way to earn income from visitors who may never become clients. You may find it easier than you think to write down some of what you know in a way that will be helpful to your target market. But even if you're not a writer, you can still put together a valuable product this way. Consider compiling a resource guide, collection of quotes, or digest of material contributed by other experts in your field.

5. Audio downloads.
Creating recordings to make available on the web is quick and easy. You can hold a teleclass or workshop on a topic you know well and make a recording at the same time. Convert your recording to Real Audio, upload it to your website, and charge a fee for people to listen to it.

6. E-mail and web-based courses.
Any material you might include in a workshop, e-book, or audio can become an e-course or web course by breaking it into multiple lessons. For an e- course, write a series of lessons as e-mails, and use an autoresponder to send them out automatically. For a web course, combine written material and audio into a syllabus posted on the web or sent as an e-book. You may not have to create any new material to do this, just package what you already have in a different way.

7. Audiotapes and CD's.
You don't have to use a script, sound studio, and editing to produce an audio for sale. You can do all that for a highly-professional product, but it's also possible to record a teleclass, live presentation, or even an interview with someone else, and package it unedited as a tape or CD.

8. Booklets and workbooks.
If you speak in public or work with clients in person, the same information you might put in an e-book can be used for a printed booklet or workbook. Checklists, templates, or worksheets you are already using with clients are excellent candidates for workbook material. You can produce a simple spiral-bound workbook at any quick printer for around $5 and sell it for $10-15 or more, depending on the content.

9. Membership network or web site.
If you find yourself naturally connecting people and helping them find resources, you can turn this into a paying proposition. You can start a membership organization that meets in person, or a virtual group that communicates by telemeetings and on the web. A project like this can take quite a bit of time and effort to launch, but can also result in a substantial ongoing income stream.

10. Full-length book.
Writing a book may seem like a daunting project, but a book can evolve by writing articles or creating any of the products above, and eventually putting all that material together.

11. Software.
Is there a process you use with clients that they could perform themselves if it were automated? Your process could become a unique piece of software. Like a membership site or book, creating it will take time and money, but could lead to significant profits.

12. Licensing programs.
If you have a book, workshop, or unique system, you may be able to create a program to license others in the use of your material. Depending on the complexity of your process, licensing can be as simple as writing a manual and conducting a brief training class, or could become an entire enterprise in its own right, involving training, supervision, and ongoing support. Your licensees can also become your subcontractors as described above.

13. Mentoring programs.
Potential mentees may be the same people that would be your clients, or they may be colleagues who would like to learn from your experience. Mentoring can take place in live groups by telephone or in person, by email, and also by incorporating any of the products mentioned above into a full-service package that includes personal contact with you.

By having products to offer, you can increase the price you charge for your program beyond what your mentees would pay for just your time.

Pick just one of these ideas and get started today, even if you don't yet have a full practice. The sooner you begin generating passive revenue, the sooner you will have more time available to spend however you want -- on your business or not.
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Copyright C.J. Hayden.
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