You Know What You Do ... But Can You Explain It?

© Studio-54

Do you know what you do?
That may sound strange to say. Of course you know what you do. Well, do you? If someone asks you what you do, are you ready with a 2-minute explanation of what you do? 

I find if I say, "I write resumes," people say, "For other people? You actually do that?"

On the other hand, if I say, "I help people find jobs," that prompts questions — which is a good thing. Usually the response is, "How?" or "Are you a recruiter?"

You should be able to answer the question, "So, what do you do?" With a list of problems that you solve -- the most direct one being the "I help people get the job of their dreams" or a similar response.

Define what you do in terms of the problems you solve and the benefits it gives your target audience and you’ll be ahead of the game. You’ll automatically release the passion of what it is that you do and why you do it. 

You can use this fill-in-the-blank formula to help you:

I __________ for/with ______________ so (my target audience) can ____________.

For example, a resume writer might say:

I write compelling resumes and LinkedIn profiles for jobseekers so they can get an interview for their dream job!

A career coach might say:

I work with people who are lost or stuck in their current job so they can figure out how to be more happy and fulfilled in their careers.

Remember — it’s all about them and what you do to make their lives easier and solve their problems. When you take the focus off the features of your service and place it on the client and the benefits you offer, it will actually make your resume writing business more enjoyable. It will become better because you’ll have a much better definition of what you’re doing and a better way to focus your marketing.

No More Feast or Famine in Your Resume Writing Business

On yesterday's call for "Make 2014 Your Best Year Yet," I got a question from Laura in New Jersey about how to handle the "feast or famine" aspects of running your own resume writing business.

Laura: I’m a new résumé writer. I’m going into my third year. And many of my clients are getting jobs and getting hired and I’m so excited. But my biggest goal is just getting more business. That’s the key for me. I can do the work. It’s just getting the business and that’s, I guess, my biggest dilemma, my biggest goal.

Me: I talked earlier in the presentation today about CJ Hayden’s program, “Get Clients Now.” 

She has a book that you can work your way through, or I’ve actually been through her coaching program for it that’s a four-week class. And you put together a 28-day action plan that’s oriented around marketing activities like speaking and writing and referrals and those sorts of things. And like I said, her emphasis is on taking specific actions and doing them repeatedly because they’ll lead you to results. And that’s probably one of the biggest challenges we have as resume writers is that it’s kind of “feast and famine.”

So you’re like “Okay, right now it’s December and I need clients. I’m going to start working on these marketing things.” And then all of a sudden, we’ll get calls on Thursday, January 2nd, and your phone is going to ring off the hook for about 35 days with people who have New Year's Resolutions to get a new job, and you’re just going to be writing and consulting with clients and doing drafts and all this stuff. And then you’re going to get to the middle of February and there is a drought. And then you’re like “Okay, I’m going to get back on track with my marketing here” and then all of a sudden all the new grads come in April, wanting their resume. So C.J. talks about really creating the systems in place so that you’re just doing even 10 minutes of marketing a day to help even out that feast and famine cycle.

Laura: In other words, instead of waiting for the drought, market as you go.

Me: Exactly. She talks about creating a pipeline of prospects. And one of the big programs that I want to put together for 2014 from my side of things is list building because I’ve talked about this on a couple of previous calls and it’s one of my staples that I really emphasize to resume writers — building an email list of your clients and prospects so that you can turn on that pipeline when you need more business and then you can kind of turn down the volume of the flow. You always want to keep your pipeline flowing so that you constantly have existing clients coming back for updates and making referrals of new clients, but you want to have a steady flow of leads and prospects that are coming your way, and one of the easiest ways to manage that is to get them into your email system and provide them with information.

Obviously one of the biggest benefits of the BeAResumeWriter.com Bronze membership is the content that I give you that you can use with these clients. And I have a lot of the Bronze subscribers who don’t put this stuff out publicly to the world. They’re not putting the content on their blog or their website. What they’re doing is packaging it and sending it to their existing email list. It might be excerpting it or it might just be putting a cover on it and sending it out as an e-book, but using that content to keep in contact with your prospects and your existing clients and the people that they have referred.

And again, C.J. talks about this a lot. You’re more likely to get business from people who know, like and trust you. And one of the biggest ways to do that is through content marketing because it establishes your expertise and it gives you a reason to be contacting you via email. I know that it’s hard to think, when you’re looking at your email box, “Oh my gosh. There is so much stuff in here.” But aren’t there some people that you really look forward to seeing what they have to say? And so, being that kind of person is going to help solidify that pipeline so that you’re keeping in contact with the existing clients and the past clients, you’re encouraging them to make referrals, and if somebody contacts you but they’re not ready to start working with you right away or maybe price is a barrier initially, putting them on that email contact list helps you develop that reputation as a credible expert and a trusted authority so that when it’s time for them to pull the trigger and actually have somebody work with them on their resume and LinkedIn profile and all that…

Laura: They’ll remember you.

Me: They remember you — "top of mind marketing." So I think you really might benefit from CJ’s book. And like I said, if you need a little bit more hands-on instruction, then you go through the course with a trained facilitator and a group of accountability buddies. I didn’t really talk a lot about accountability buddies today, but that’s a big part of it too is just having somebody on your team who is going to keep you accountable. That might be a colleague or it might be a friend or a family member — somebody who you can put this stuff out there to and have them make sure that you’re on track for your goals.

Laura: Thank you very much. And I do use the Pass-Along Materials. I put them in a binder when I send [the finished] resume out to them, but I’m thinking now maybe that should be an email marketing project.

Bridget: I would say digital use of it is probably more cost-effective. I love the value that you get when you send it out hard copy because it really has a high perceived value, but just from the standpoint of making them accessible to more people since you’re only sending them out to folks who are getting the finished documents, you might consider putting them in digital format too so that you can just either give them access to a special page on your website where they can look at [them] or excerpting them in the emails or just having a special folder on your computer where you’re like “Okay, I’m going to send people a link to this Pass-Along Material this month.”

Six Questions Every Resume Needs to Answer

After listening to Wendy Enelow and Louise Kursmark on last week's "6-Step Process for Writing Extraordinary Resumes" E-Summit, I've identified six questions that every resume you write needs to answer.

These are six questions you must be able to answer before you write the resume, or ask yourself the questions after you've written the resume to make sure it will be effective.

The resume must answer these six questions:

1. Who are you?
2. Where have you been?
3. What have you done?
4. What can you do for me?
5. What sets you apart from everyone else?
6. What kind of job are you seeking?

The resume needs to answer these questions clearly and directly. The answers must be apparent in a six-second scan of the document, and also provide greater depth and detail upon closer review.

Certification or No Certification?

  

This is one of the most common questions I get asked by resume writers: Should I get certified? And, if so, which certification should I go for?

In the resume writing industry, there is no requirement that you get certified, but there advantages to investing in certification. However, I know some outstanding resume writers who have never pursued certification. And, unfortunately, there are some certified writers who aren't that great. And because some certifications don't require ongoing continuing education, someone who was certified in 2004 might not have the skills of someone who was certified in 2012. 

Certification itself does not necessarily indicate quality or proficiency (although you would think that would be exactly what certification would promise!). Ultimately the decision whether to get certified or not depends entirely on your own goals and needs.

There are a lot of experienced resume writers who do not believe that it's important to get certification. After all, they have demonstrated their competency through years and years of satisfied clients. A few of the existing resume writing certifications, however, are not "teaching" oriented programs — they only measure competency; they don't teach it. Instead of pursuing certification, you might instead take resume writing courses. Don't discount what you can learn by taking a really good course when it comes to resume writing. You might learn something that turns your entire business around.

As an unregulated profession, getting certification will make you look legitimate and may help you continue resume writing if ever certification becomes a requirement. You'll be ahead of the game. (I don't see the industry ever being that regulated, however, that a certification will be required.)

While it's true that some clients will be impressed by a resume writer who took the time and invested the money to become certified, it's also true that many won't even ask. And, because of the large number of certifying bodies and credentials offered, probably 99% of clients don't know the difference between a CPRW and an ACRW. But showcasing your certification (and educating prospective clients about the process involved in certification — especially the benefit to them from working with a certified writer who is committed to continuing education and knowledge development) can be something that sets you apart from other resume writers.

Ultimately, to be successful in resume writing, you don't need a certification. What you do need is:

• An understanding of different types of career document writing (resume, cover letter, LinkedIn profile, bio, etc.)
• Strong listening skills and the ability to gather information from clients effectively (whether through questionnaires, review of previous client documents, client interviews, or a combination of these).
• Solid insight into the hiring process and how employers review resumes and assess candidates.
• Knowledge of best pricing and billing practices (you won't stay in business long if you can't figure out how much to charge, and how to collect from clients!)
• Understanding of tax and legal obligations, including structuring an effective contract
• Proficiency in technology — with a focus on Microsoft Word
• The ability to plan and implement marketing techniques to attract clients
• A commitment to continuing education (this industry is always changing!)

What do you think about certification?