The "Then What?" Question Strategy for Collecting Client Accomplishments

Sometimes when you're trying to collect accomplishments from clients, they can't think of anything that they would consider an "accomplishment." This strategy works with people at all levels of employment and is best utilized to get accomplishments out of people who aren't used to quantifying what they do.

I call it the "Then What?" question strategy.

Let's say you're writing a resume for a preschool photographer. I chose that by going to Monster.com and looking for the first non-sales job I found in Omaha, Nebraska, where I live. It's much easier to get accomplishments from sales people than from people in the "helping professions." I'm not sure if "preschool photographer" is a helping profession or not, but it's one where you might have a hard time getting accomplishments out of the client -- but also a job where asking the right questions can yield some good stuff.

So, I ask my preschool photographer client about her work, and she says that she takes photos of all the kids in a preschool class. I'll ask about how many kids are in the average class, and how long it usually takes to shoot a class. Then I might ask directly about an accomplishment — for example, "Tell me about what makes you good at your job." The client may say something like, "Well, sometimes the kids don't want their picture taken. They might be shy, or just not like photographers. I'm good at getting them to smile."

I'd say, "Okay, so let's say little Timmy is clinging to his teacher and doesn't want his picture taken. Then what?" She might respond, "Well, first I'd put him at ease. I keep a little box of puppets in my photography bag for that very reason. He might not want to hear from me, but he'll listen to Mr. Monkey."

"Okay, so you bring out Mr. Monkey. Then what?"

She replies, "Well, I put the camera down and put on Mr. Monkey — he's a hand puppet — and I have Mr. Monkey explain — in a funny voice, of course — that he wants to be able to remember what Timmy looks like, and could he get a picture of him? Sometimes that works directly, but sometimes I have to give Mr. Monkey to the child and have Mr. Monkey agree to get his picture taken with Timmy first."

"Great," I say. "So then what?"

"Well," my client says, "At that point, they're usually smiling … or sometimes laughing … because I'm still using my Mr. Monkey voice, and I can get a couple of shots off. And because we shoot all digital, I can see right away if I've got the picture. In three years of doing this, Mr. Monkey has never failed in getting me the shot I need. Sometimes it takes 5 or 10 minutes, but I always get the photo."

And from there, I'm able to write some strong, employer-oriented accomplishment bullets.

Want to learn more about the "Then What?" question strategy? Purchase my teleseminar, "Ask Better Questions, Write Better Resumes" or download the "Write Great Resumes Faster" book.

http://www.thenrwa.com/event-705185

What's Your Word This Year?

Happy New Year!

Thanks for reading my blog posts. (I know you are, because I had a sudden spike in sales of my "Write Great Resumes Faster" book after mentioning it in this blog post last week!)

I started a new tradition last year … choosing a theme for the year. I called 2014 "The Year of the Product" because I wanted to focus on developing a new passive income stream -- a training program for resume writers interested in earning passive income through affiliate marketing. My words were: Create / Share / Action.

I did meet that goal, launching the Resume Writer's Affiliate Income Blueprint program, fulfilling my dream of creating a program that would help resume writers meet their income goals while they also served the needs of jobseekers.

For 2015, I took inspiration from Kelly McCausey and narrowed my focus for 2015 down to a single word. I was trying to figure out what my word was going to be … and it was starting to worry me that nothing was really coming to mind … and then my subconscious mind kicked in when I looked at my to-do list. Suddenly, my focus for 2015 was clear.

Fotolia – © arybickii

You see, I have trouble finishing things. At any given time, my to-do list (the one I was just talking about), extends to more than a page. I have dozens of notes in Evernote with projects that I ended up dropping off my handwritten to-do lists.

I love writing resumes. I hate finalizing them. In an ideal world, I'd send the client the first drafts and someone else would handle all the minor changes and create the additional file formats.

I love coming up with ideas, outlining concepts, and even starting stuff. But I hate the middle and I really have a hard time with the end. (I'm only motivated by deadlines. And that's whether it's for a resume or each month's Bronze member resources on BeAResumeWriter.com.)

So FINISH is my word for 2015. I've set a goal for one project that I've been working on for about 15 months now. I'm going to finish it by the end of this month. And then I'm going to choose something else to finish in February. And so on.

But before I *finish* this blog post, I want to ask you: What's YOUR word going to be this year? Post it in the Comments section below.

And I expect you to hold me accountable on my theme. Ask me how my projects are going!!!

Who Is Talking About You? Google Alerts Will Tell You

I just saw on Facebook that a resume writing colleague had been quoted in an article in a major business magazine. She said she was alerted to it when she saw traffic on her Google Analytics report. But Google has an even better tool for letting you know when your name is in the news -- and it's free.

Google Alert is the easy way to monitor what is being said about you online.

You “register” certain keywords and phrases with Google and Google Alerts will send you an email when there are new results with your search words and phrases.

To start, visit the Google Alerts website:

http://www.google.com/alerts

If you have a Google account, sign into it (using the blue “Sign In” button in the upper right-hand corner).

Next, make a list of relevant keywords and/or phrases you’d like to monitor. Suggestions include:

• Your name (with all the various ways you use it) – for example, my Google Alerts include “Bridget Weide Brooks,” “Bridget (Weide) Brooks,” “Bridget Ann Brooks,” “Bridget Ann Weide,” and “Bridget Brooks, CPRW”
• Your company name
• “Resume writer” + (Your City/Town)
• Your phone number
• Your email address

If you use quotation marks around a phrase, you’ll get alerts when the search matches that exact phrase. If you don’t use quotation marks, you’ll get alerts that include the words separately.

Note: You may have to tweak the alerts if you’re getting too many or too few results.

Enter each phrase into the Alert box:

Enter one search term at a time. Don’t be concerned about upper or lower case — both will be searched.

If you are not logged into your Google account, you can specify the email address you want to have alert notifications sent to.

Click “Show Options” to further customize your alerts:

• How Often. You can choose to receive notifications immediately (“as it happens,” once a day, or once a week.
• Sources. You can choose to receive a notification depending on where your search term shows up. For example, “Automatic” covers any results found. You can also narrow the alert down to notifications when your keyword phrase is found on Google News, blogs, web pages, video, books, and/or discussions.
• Language. Pretty self-explanatory. English is the default.
• Region. This refers to country. “Any region” is the default.
• How many. Your choices are “only the best results” or “all results.” The default is “only the best results,” but you can tweak this later if you’re not getting enough results.

If you are logged into your Google alert, you’ll also be able to choose whether notification emails are sent to your Google email account, or to a RSS feed associated with your email account.

If you’re logged into your Google account, once you select “Create Alert,” you will be taken to a list of the alerts you’ve already created. If you click on the “pencil” icon, you can modify the options related to that alert (i.e., change your settings).

Once you set up your alerts, you’ll receive emails (or RSS Feed notifications) when results are found that match your criteria. At the bottom of the email, Google will also give you links to Delete, Create, and Manage your alerts.

Read the Google Search tips page to learn how to refine your search even further:

http://google.com/help/basics.html

You may find that you have to tweak and/or test your alerts for a little while before they work the way that you want them to, but the results are worth it the first time you receive an email notification about something that you didn’t know was out there.

Write Great Resumes Faster By Mastering Microsoft Word

I was talking with a resume writer recently who uses a software package to write her resumes. But one of the best things you can do to learn how to "Write Great Resumes Faster" is to become a master of Microsoft Word.

Learning how to use Microsoft Word more efficiently can help you complete routine functions faster. Learning how to use Word's "Style" function can simplify the formatting process. Learning how to use "track changes" can speed up the client approval process. Even something as simple as changing the default font when you open a new Word document can save you time -- time that adds up in every resume you write.

One "power" Word tip is to create a couple of "standardized" formats and layouts. Develop five or six formats you can use to guide your resume development. Starting a resume from a "template" (and by that, I mean a template YOU design, not one of the standard Microsoft Word resume templates) will help you structure your document creation because you're not starting entirely from a blank page. Think of them as "structured outlines" instead of templates.

Even if you've been using Word for more than 20 years like I have, you can always learn new tricks. Look for Microsoft Word training online. There are lots of free and paid courses on Udemy. Look for ones with good reviews and a healthy number (50+) of students who have taken the course. You can even look for free YouTube video trainings.

Looking for more ways to improve your speed and increase the effectiveness of the resumes you write? Check out "Write Great Resumes Faster."