Day 2 at INBOUND: I Took 24 Pages of Notes (and Someday, AI Will Take Those Notes For Me)

 

What was the big takeaway from today (Day 2) at INBOUND 23?

That someday (probably today, actually), I won’t have to type furiously to capture everything I want to remember from a day’s worth of conference sessions. 

Mentioned prominently by several speakers today was how generative AI can eliminate the drudgery of work, allowing creative professionals to focus on the work that matters.

We already know that AI can transcribe videos pretty accurately — Teachable added that functionality to its course platform recently — so the fact that I spent most of my day watching sessions and virtually transcribing the speakers as they talked about how AI could take notes for us in the future and even — with “digital twins” — represent us in meetings … well, let’s just say the irony wasn’t lost on me.

But I’ve learned over the years that I learn best when I’m typing the information myself. So I’m not sure how that will work in the future, but for today, I got a LOT out of the sessions by watching the videos myself and doing the transcribing personally.

There were three sessions today that I found particularly impactful. I’ll try to give you a couple of key takeaways from each.

The Captain’s Playbook: Strategies for Success

The second day of INBOUND started an hour earlier than yesterday, but I didn’t want to miss this session, so I was up early. One of the neat things about INBOUND is the Spotlight sessions that bring in some big names to speak. In 2019, we got to hear from Jennifer Garner. Last year, former President Obama did the closing keynote.

This morning, Derek Jeter was the first speaker. Jeter isn’t just a former baseball player (and a good one, at that!). He’s a businessman, founder of a nonprofit, and father. His talk wove in elements of each of these. One of his key messages was about failure — and the resiliency required to survive it. “I played a sport where, if you fail for long enough, you go to the Hall of Fame. Baseball and the weatherman are the only two jobs where you can fail that much and still have a job,” Jeter said. “You have to get used to failure and try to find a positive in anytime you’ve done something wrong.”

He talked about creating a “winning culture.” He said, “You always hear people say they want ‘Everyone on the same page.’’ He said you need enough people on the same page, pulling in the same direction. “You have to make people feel they are part of the same team, that they are valuable.”

Listening to him made me want to watch his documentary, “The Captain” (which Jon looked up and it’s on ESPN+. We’ll definitely be checking it out.

Getting Candid: Lessons in Workplace Culture and Feedback

I had never heard of the concept of “Radical Candor” before this session, but I learned a lot about it — including that I want to try it in real life.

“Radical Candor is about caring and changing. It helps organizations become more collaborative,” says the book’s author, Kim Scott. Scott told the origin story of the concept. She and her dog were out for a walk and the dog was almost hit by a car. A man nearby said, “I can tell you really love that dog.” But, he added, you’re going to kill that dog if you don’t get her to sit. He pointed to the ground said “SIT” and the dog sat. He added, “It’s not mean, it’s clear.”

I like that: It’s not mean, it’s clear.

I got a sense of the Radical Candor framework from Scott’s presentation, but I’m looking forward to reading the book. 

One of the most important pieces of the concept was “It’s difficult to change personality vs. behavior.” Focus on what you observe.

Scott noted that “Some people have used Radical Candor to be obnoxious.” Someone told her, “It’s not a superpower if it can’t be used for evil.”

Preparing for the AI Boom: The Perspective of a Futurist

I’ve been in sessions with futurists before, but never one talking about the future of AI. This one was interesting. Sinead Bovell, the founder of Waye, first took us back to 1993. “The World Wide Web has just dropped. People are talking about it. They don’t fully understand it. We don’t know the industries that will be invented,” she said. “Explain to people from then how we live today: social media, apps, the creator economy. Imagine what has yet to be invented in a world where we co-exist with smart machines.”

With that in mind, where we are today with AI makes more sense. Bovell says we really haven’t seen anything yet when it comes to AI. She said right now, people are treating AI as a gadget. But, she adds, we haven’t invented the things that will exist on top of AI. She said it’s like the camera has been invented, but movies haven’t.

When it comes to the workforce, Bovell says employers are asking the wrong questions. They are asking “What roles can I replace with AI? Where can I leverage this for the bottom line?” She said they should be thinking about, “How can I add value with these systems?” She encourages attendees to be thinking “3, 5, 10 years down the road. If you’re only thinking 3-5 years down the road, things will look very different. If you were completely caught off guard by the breakthroughs in AI this year, you’re not looking far enough ahead.”

Bovell provided several “use cases” for how AI might impact us in the future. She talked about a chatbot as a part of a team — you can converse with it and it can answer your questions, create A/B tests, and execute a project. It’s still up to you to make the decision about how to move forward, but AI can add value and transform your team.

As I mentioned in yesterday’s Day 1 blog post, “change” and “artificial intelligence” are the two themes of this year’s conference. Today’s sessions really focused on both.

I can’t wait for day 3. Two words: “Reese Witherspoon.”

Did you miss yesterday’s blog post? Read it here:

Insights From Day 1 of INBOUND 23: An AI Drinking Game and How Technology Let Me Down

Read Day 3’s blog post here:

Day 3 at INBOUND: Two Words – Reese Witherspoon

Insights From Day 1 of INBOUND 23: An AI Drinking Game and How Technology Let Me Down

As I mentioned in my email last week to Resume Writers’ Digest subscribers, Jon and I decided not to attend HubSpot’s marketing conference, INBOUND 2023, this year. It’s an awesome conference, and we will miss being in Boston in September for the third time!

But we aren’t completely missing out, because HubSpot is live-streaming some of the daily sessions. Today was Day 1, and I wanted to share some key insights from the keynote session, and my thoughts.

There are approximately 12,000 in-person attendees in Boston, and Jon and I were among the estimated 100,000 people watching online.

First of all, looking at the livestream session descriptions, you’ll see it’s heavy on artificial intelligence (AI)-related topics. That was initially a little off-putting to me — but I was pleasantly surprised by the actual sessions themselves. I joked on a group text with our friend Jason (who is attending INBOUND in person) that we could make an AI “drinking game” where you have to take a drink every time they say, "AI."

His response was: “I’m not sure even I can survive that drinking game. Just reading the agenda for today is 14 shots.”

Since I drink Cherry Cokes, I’d survive … but to say that AI is THE topic of conversation this year would be an understatement.

And a nod to the “How Technology Let Me Down” part of the headline of this blog post: As I mentioned, the sessions are live-streamed. So I was taking notes as it went along. I’ve mentioned before that I absolutely LOVE Evernote … but today, Evernote failed me. In the opening session, there were three separate speakers. As I started to write the notes for the third speaker, I noticed that half of my notes from the second speaker had disappeared. I pay for the Premium version of Evernote, so I thought maybe I had overwritten part of the note accidentally, so I went back to check my version history to restore the note.

Nope. No luck. That wasn’t the issue. The content had just disappeared. 

Fortunately, it appears that I can go back and re-watch the second speaker of the first session and re-capture my notes. But UGH! After realizing that, I took the remainder of the day’s notes in Microsoft Word. Jon mentioned that there is an update for Evernote, and we’ll be updating it tonight to see if that fixes it. (In pasting in my notes from Microsoft Word after the last session, part of it didn't paste into Evernote either. So yeah, we’ll be doing the update to the app.)

One of my favorite things about attending conferences — whether that’s a resume writing conference or a marketing conference — is the inspiration. The content (especially actionable content) is important, but the ability to just step back from daily activities is such a critical thing for me.

Now, unfortunately for me, I couldn’t completely unplug from daily life. We’re getting new siding put on the house after a June 2022 hailstorm and I had to take my Honda Pilot in for an oil change (it was supposed to be yesterday, but my mechanic had to reschedule).

Ok, onto the highlights from the keynote session.

HubSpot Keynote

The first of the three speakers during the keynote was Yamini Rangan, CEO of HubSpot. 

Change is the theme. Technology is changing. The way customers buy is changing. How we connect with customers needs to change.

Artificial intelligence isn’t new — it’s been around for decades. But predictive AI — which predicts the future based on past data — has the potential to transform knowledge and creative work.

If you put the word “artificial” aside, focus on “intelligence.” That’s the shift happening with AI — going from acquiring information to acting on intelligence. What’s the best way to use this intelligence? Rangan says, “The intelligent way to use intelligence is to drive customer connection.” The power of acting on intelligence is to “connect deeply” with customers. That connection matters, she says, “because it drives growth.” She added that customers who focus on customer connection saw five times more growth than the average company. Companies who consistently connect with customers through every stage of the customer journey saw 19% more growth.

“No matter the segment or industry, the more you engage with your customers, the more you can grow,” Rangan said. “Customer connection drives growth. AI can drive connection at scale. Always start with the customer. Get deeply curious about your customer’s journey.” Getting to know customers on a granular level — understanding the whole person — is the key.

“Customer expectations are changing. We need to put ourselves in the shoes of our customers to understand this change — from how they discover and consider the product to how they buy and use these products,” she added.

The customer journey:

• Discover. This is changing from search to social. You use to be able to search and get links from all over the Internet. Now, customers are discovering products before they search — on social media. “Customers don’t want to search — they want to get social.”

• Consider. Customers want to learn more. How they learn is changing from “clicks” to “conversations.” Before, when your customer wanted information, they went to your website. They would click, filter, and sort through information. All that clicking is time-consuming and inefficient, especially in the world of ChatGPT. Now, they want to go to your website and chat. They want a one-to-one helpful conversation to find out exactly what they need. “They don’t want to convert on your website; they want to converse on your website.” Their expectations are going from being okay getting personalized information to getting personal insights. 

• Buy. Make it easy to buy. Don’t make them give you information they’ve already provided. Customers expect you to give them insights every time they connect with them, regardless of the channel. Personal is tailored. They expect insights that are specific to them.

• Use. “This is where the real work begins.” Rangan says that customer expectations have changed from being okay with reactive help to getting proactive help. They submit a ticket or call in or follow up with an email to get the answer they need — but, most of the time, they don’t get the answers they are looking for. She says 98% of customers find service interactions frustrating, but you can use AI to “delight them proactively.”

She ended by saying, “AI can be the most profound change to transform marketing, sales, and service.”

Next up in the keynote was Andy Pitre, Executive Vice President of the Product Team. He also talked about change, and how it can be hard.

“This is the age of intelligence,” he noted. “Work smarter, not harder.” He talked about how the HubSpot CRM centralizes your customer data in a connected ecosystem, giving you the tools to customize the customer experience.

His part of the presentation focused more on the integration of AI into the HubSpot product itself. (And this was the part of my notes that Evernote lost, so I’ll have to go back and rewatch his section.)

The final part of the keynote was Dharmesh Shah, founder of HubSpot and current Chief Technology Officer (CTO). He’s famous for his “dad jokes” in his speeches, and he didn’t disappoint. 

He started the presentation talking about how his son has been using GPT for the past couple of years. His son is now an advanced user, and built a role-play game that uses GPT. Shah said that English will become “the most popular programming language in the world” thanks to GPT. (Users will be able to program using English instead of code.)

He said advances in AI will address the frustrations that his son has experienced. 

Frustration 1: Static language models --> dynamic

Currently, GPT uses historical information. It doesn't know what has happened since September 2021. Shah said we will see learning models being augmented by real-time data.

Frustration 2: Text input --> Multi-Modal inputs

Currently, we use text as an input. In the future, we’ll be able to add images, audio, and code as prompts.

Frustration 3: Passive --> Active

Right now, GPT waits for you to enter a prompt. In the future, it will make suggestions. 

All of this will create to create “the next big wave in generative AI: AgentAI.”

Shah sees a future where AI-powered software will work mostly autonomously to pursue goals by working as an expert (working with large language models and other agents). He sees different “agents” tailored to your needs – search agent, web crawling agent, pricing analysis agent.

Shah asked the audience to consider two questions.

First, “How should I now be thinking about data in the age of AI?”

He said AI models are increasingly common, and data is the common denominator. The first generation of Customer Relationship Management (CRM) software was increased more than 30 years ago. Cloud CRM came about 20 years ago. The new thing is “Smart CRM” — CRM with AI included.

Second, “Will AI take my job?”

Shah said that “AI will take your job…”

But then he added “…and give you one that’s better.”

He said it offers the promise of “less grind and more growth.”

He introduced the AIAIO framework:

• Awareness – discover what AI can do

• Investigation – explore use cases

• Adoption – get things done

• Integration – weave AI into workflows

• Optimization – look for leverage

He then shared a dad joke:

“I want to thank my wife for introducing me to the word ‘plethora’ — it means a lot.”

Okay, I thought that was funny.

He seemed pleased that the crowd laughed and thanked the crowd. He added, "When I try these jokes on Zoom, people don’t laugh. Maybe they’re not remotely funny.” 

He ended on a more philosophical note: “It’s not about believing in AI; it’s about believing in yourself.” 

The keynote started the day — and the conference — out on the right note. Change is inevitable. 

READ DAY 2 HERE:

Day 2 at INBOUND: I Took 24 Pages of Notes (and Someday AI Will Take Those Notes For Me)

10 Questions with Madelyn Mackie

Get to know other resume writers in our community with our “10 Questions” series! 

Our newest profile is Madelyn Mackie of Madelyn Mackie & Associates | Activate Your Career Dreams.  

Madelyn is the “career activator”! As a Certified Career Management Coach, member of the National Resume Writers’ Association, and former board member of the National Speakers Association, Madelyn offers conference keynotes, professional development trainings, and career coaching to help her clients design unique, job-getting documents, build successful career plans, and create lifelong success. She has been a professional resume writer for nine years. 

Madelyn draws on her experience of navigating four high-profile careers — the lab (as a published biochemistry researcher), the stage (as a stage and production administrator at four Tony Award-winning theaters), the C-suite (as an officer with the American Red Cross), and the owner’s box (CEO of Madelyn Mackie & Associates, a career management and professional development firm) — to help individuals activate their career dreams.

1. Why did you decide to become a professional resume writer?

I never set out to be a resume writer. My goal was to be a professional speaker. I speak on career transition and tell the story of how I went from the lab, to the stage, to the C-suite, and often, I would be approached by members of my audience asking me if I could help them do the same thing — which translated into career coaching and resume writing.

2. How did you get into the career industry? What did you do before?

In my first career, I was a public bio-chemistry researcher. After I wrote and published my first paper, I quickly realized I had no intention of doing that for the next 40 years. For my next career, I worked in professional theatre for 15 years on the production side — and I loved it! Eventually, I got burned out and turned my volunteer work at the American Red Cross into a full-time role as a Program Manager and External Relations Officer.

3. What do you typically wear when you’re working? 

Since the pandemic, it’s fuzzy slippers, leggings, a business top, and relentless red lipstick. Gotta look good on Zoom!

4. What is your best habit, and what is your worst? 

I try to always treat everyone the way I would want to be treated. I firmly believe you put good things out in the world, good things will come back to you.

My worst habit is the snooze button.

5. What is your favorite object in your office? Why? 

My business license from 2011. It reminds me to “take pride in how far I have come and faith in how far I can go.” When I applied for that license, I didn’t have a single client or speaking gig or even a business bank account. Now, 11 years later, I have all those things and so much more.

6. What is your “go to” technique or secret when you get stuck when you are writing a resume? How do you get unstuck? 

I immediately go work on another part of the resume that is easier — like education or older experience and work my way backwards on the resume. By the time I get to the value statement at the top, I have some motivation and inspiration to write it.

7. What is the best career advice you ever got? 

The best business advice I ever received is “Listen to your audience.”

8. How do you unplug? 

I love sitting on my balcony with some cheese and crackers, an apple cider, and a romance novel. It’s nice to get away into the land of “happily ever after” for a little while.

9. What ONE thing would you change about your business or the career industry if you could? 

Not a single thing. What I love best about our industry is that it is constantly changing and evolving. There is always something new to learn and my fellow resume writers never hesitate to share their knowledge and expertise.

Connect with Madelyn on LinkedIn: 

https://www.linkedin.com/in/madelynmackie/

Find her company on Facebook: 

https://www.facebook.com/ActivateYourCareerDreams

10 Questions With Dawn Rasmussen

Get to know the other resume writers in our community with our “10 Questions” series!

Today’s profile is Dawn Rasmussen!

Dawn is a certified resume writer and the president of Portland, Oregon-based Pathfinder Writing and Career Services. She is the author of “Forget Job Security: Build Your Marketability,” which she says is “the first-ever book that provides a complete roadmap on how to manage your career.”

One thing that Dawn says makes her “tick,” is “a relentless and tireless desire to help everyone understand the importance of actively managing their career every minute of every day.” When she isn’t busy working with resume clients, speaking to conference groups nationally and internationally, writing articles and blog posts, or teaching, Dawn can be found hiking Oregon’s spectacular outdoors, kayaking, or plotting her next adventure.

1. How long have you been a professional resume writer?
Since 2007.

2. Why did you decide to become a professional resume writer?
I love writing and realized that the instincts were already there. The best part, however, is that this craft also means I get to help people. When they are not confident, I can reassure them and hold up the mirror that I have polished so they can see their value and worth. Over the nearly 13 years I've been doing this, I've heard back from so many clients that this project together had a positive impact on their lives, and to me, that is the best reward and reinforces that I am doing what I was meant to do.

3. How did you get into the career industry? What  did you do before?
It was an accident that was rooted in serendipity. The organization where I worked had a major org shift and I was without a job. My work had involved running a statewide school-to-career program for 49 high schools around Oregon. I was already going into the classrooms as a guest speaker, talking about resumes and job searches. After my job transition, a friend with whom I had lunch with said, "I know what you should do … become a resume writer!" Her daughter had dabbled in it and offered to set up a chat. After the conversation, I dove in feet first by joining the relevant professional organizations, attending the annual conferences, learning how to hone my craft, and ultimately, getting certified.

4. What do you typically wear when you’re working?
I wear dressy casual (clothes). No jammies for me. When I am in “jammy mode,” I don't feel focused, nor polished. I prefer being comfortable but in the professional zone.

5. What is your best habit, and what is your worst?
Best habit is self-discipline … that was one warning I was given when I first started working as a professional resume writer — that I would need to be focused on creating a structure. That’s been an easy thing for me … the worst part was finally giving myself permission to take a day off. With a hustle mindset, I had been mentally berating myself for wanting to take a day off because I felt guilty for “not working” — without realizing that, for all the days that I worked 10-14 hour days, it was ok to have a rest day too.

6. What’s your favorite object in your office? Why?
My Buddha. I am not Buddhist, but this Buddha in a meditative pose reminds me to stay centered, calm, and realize that I cannot change the whole world…just the parts that I can change. This figurine was purchased two years ago when I was with a dear friend of mine when we visited Cambodia and Thailand with her two sons. This was a trip of a lifetime, and it always brings a smile to my face.

7. What is your “go to” technique or secret when you get stuck when you’re writing a resume? How do you get unstuck?
I walk away from my desk. I need to clear my head and give my brain a rest. That way, when I come back, I know what I need to do, but I am refreshed and can open my mind to new approaches.

8. What’s the best career advice you ever got?
Dress for one career level higher than where you are … that helped me especially when I was working in the mailroom, and wanted to move up the ladder. No one understood why I was wearing skirts and dresses, but it helped with my professional image.

9. How do you unplug?
Anything outside in nature which includes hiking, backpacking, birdwatching, gardening, and kayaking.

10. What ONE thing would you change about your business or the career industry, if you could?
I wish the careers industry would have a more unified voice. Right now, there are so many different organizations and people with certifications — the general public can’t make heads nor tails of it all. Additionally, there should be a coordinated response when negative media stories come out about scammy fake resume writers who burn consumers…we need to educate the public that professional resume writers exist, and how to find them.

You can find Dawn on Facebook at Pathfinder Writing and Careers, on Twitter (@DawnRasmussen), and on LinkedIn at LinkedIn.com/dawnrasmussen.

Use Facebook to Get Clients

I’m friends with a lot of resume writers on Facebook. Some of them are really good about letting the world know what they do. Others aren’t.

If you’re looking to get more clients, Facebook can be an excellent source of referrals. People do business with people that they know, like, and trust. People who know you from Facebook can be an escellent source of referrals — or even become clients directly.

When was the last time you actually talked about your business and what you do for people on Facebook? Do the followers of your personal profile have any idea what you do for a living? Or are you on Facebook keeping up with college buddies and parents from your kids’ school?

I know you know this, but it bears repeating: If you don’t toot your own horn once in a while, nobody else will do it for you. Don’t sit back and wait for people to find you. Be proactive and step out from behind your computer and tell people you’re a resume writer.

True, you don’t want every single post to be self-promotional, because that definitely gets old and could turn followers away from you. Instead, develop a social media plan so your posts are a good balance between personal, business, and fun.

Facebook allows at least three different ways to reach your audience — and if you’re on Facebook for business, you should utilize all three, because not everyone will see every single post you publish. Using three different avenues raises your odds that the people in your target market will see something of interest.

Step One: Optimize Your Personal Profile
Prospective clients will check out your profile if it’s public or semi-public. So, in order to grab their attention, post consistently and be sure you fill out ALL the space on your personal profile page as completely as possible.

• Add a bio — describe to your followers what makes you tick, and how you’re unique 
• Add featured photos — a nice, visual way to grab attention with photos from conferences, workshops, speaking engagements, etc. 
• Add your workplace information – link to your website, Facebook Group, and Facebook Business Page 
• Link other social media profiles — under the About >> Contact & Basic Info section 

Even though your personal profile is meant for personal stuff, you can certainly announce the launch of your book, post photos of your recent conference you attended. While these are business-related, you’re not purposefully promoting your business via your personal profile.

Step Two: Create a Business Page on Facebook
The standard rule of Facebook is you use a business page to promote your business while your personal profile is meant for personal communication. So, to stay in good standing with Facebook, create that business page and optimize it in the same manner as you did your personal profile.

Business pages have come under fire recently because users complain that they never see page posts in their news feeds, even though they have liked the page. While this is aggravating, don’t give up yet. If for nothing else, you can add your website link and other contact information here and, since it’s a business page, you can talk about your business and promote your products every single day, even multiple times a day, without penalty. You can also run contests from your business page as well as add an opt-in offer to one of the tabs. Consider this a quick overview of your business where your followers can decide if they want to move forward with a consultation. Put a “Send Message” button on your business page to make appointment booking even easier.

Step Three: Consider Using Facebook Groups to Woo Prospects
Facebook groups can be another great resource to chat directly with prospective clients. Public groups are a good way to handle customer service questions. Closed or Secret groups are best used for specialty discussion topics, or memberships. Keep in mind that successful groups need daily interaction from their host so they don’t forget about you but that’s easy to add to your overall Facebook marketing plan.

I don’t know of very man resume writers using public groups, but there are a few using Closed or Secret groups as a benefit of working with them.


Remember this important note: finding clients is all about building relationships, and that doesn’t happen overnight. Talk about your business, showcase your expertise, reach out to your followers, and when the time is right, they will remember your name because you talked about what you do.

Associations for Professional Resume Writers (updated 2018)

I had previously written a blog post about professional resume writing associations, but that was several years ago, and it's out of date now!

Consequently, here's an update!

If you're looking for networking opportunities, certifications, industry research, information, and more, there are several associations devoted to the professional resume writing and careers industry.

These include:

• Career Directors International (CDI). Originally founded as the Professional Resume Writing and Research Association (PRWRA), this association is run by Laura DeCarlo. Dues are $267/year or $25/month (first month is $97, then $25 thereafter). The organization offers several certifications, including the Certified Advanced Resume Writer (CARW), Certified Expert Resume Writer (CERW), Certified Resume Specialist (CRS), and Master Career Director (MCD) designations. It also offers an annual resume writing awards contest: the Toast of the Resume Industry (TORI) awards. There used to be an annual conference in Florida, but it's apparently on hiatus at the moment.
• Career Professionals of Canada. The pre-eminent organization for Canadian career professionals (including resume writers), CPC offers four credentials (Certified Resume Strategist, Certified Interview Strategist, Certified Employment Strategist, and Certified Career Strategist), a rigorous training program, and outstanding networking opportunities (including tele-networking as well as in-person meetups in Canada). Also offers CPC Award of Excellence, recognizing the accomplishments of professionals in the industry. One unique benefit for Canadian members is the opportunity to purchase group-rated liability insurance. Dues are $180/year (CAD).
• Career Thought Leaders (CTL). This organization, now owned by Marie Zimenoff, traces its roots to the Career Management Alliance (originally founded as the Career Masters Institute, or CMI). CMA was purchased by Kennedy Information (which became BNA Subsidiaries LLC), but they decided to close the organization. Wendy Enelow, the original owner of CMI, created CTL and the organization has regained the certifying authority for the Master Resume Writer (MRW) and Credentialed Career Manager (CCM) designations. The organization also offers certifications in personal branding, career transitions, resume and profile writing, the hidden job market, and social branding. The dues are different than most other professional organizations – a one-time fee of $399 earns you the title of "CTL Associate" with inclusion in a membership directory and discounts on CTL programs. The organization hosts an annual conference (symposium) -- the most recent one was in Spain in 2018. 
• CertifiedResumeWriters.com (part of The Career Experts). Not really an "association," this is an online directory for resume writers that has morphed into an "information resource site" for resume writers as well. Maria Hebda puts together an impressive line-up of teleseminars -- some geared towards member education and others designed to help members get exposure to jobseekers. There is also an active private Facebook group (membership in CRW not required to participate).  There is a one-time (lifetime) membership fee of $427.
• The National Resume Writers' Association (NRWA). This is a member-driven organization, with a volunteer board of directors. The association offers an annual conference (the 2018 conference is in Seattle) and rigorous certification -- the Nationally Certified Resume Writer credential. It also offers one of the best resume writing training programs -- Writing Excellence -- available as both a live training and on-demand. Writers can receive recognition for their work with the annual ROAR awards (Recognizing Outstanding Achievement in Resumes). Dues are $175/year.
• Professional Association of Resume Writers and Career Coaches (PARW/CC). Founded and owned by Frank Fox, PARW was the "original" resume writing association, from which many other associations branched off. PARW offers the most common resume writing certification, the Certified Professional Resume Writer (CPRW) credential. It also certifies individuals as Certified Employment Interview Professionals (CEIP) and Certified Professional Career Coaches (CPCC). The organization's newsletter, the PARW Spotlight, is the longest-running publication in the industry and its E-List is among the most comprehensive sources of information to get your questions about resume writing answered. The organization used to offer an annual conference, and it looks like it is coming back in 2019! Membership is $150/year (and has been since at least 2011).
• Resume Writing Academy (RWA). Not an association, really, the Academy is a training program originally developed by Louise Kursmark and Wendy Enelow, and now owned by Marie Zimenoff. Programs offered include E-Summits (webcasts) and a three-month resume writing training curriculum. Resume writers can earn the prestigious Academy Certified Resume Writer (ACRW) credential, which is a preferred certification for many resume contracting firms as well as a certification in federal resume writing (with a self-paced training program) and social media (including LinkedIn) profile development.
• Resume Writer's Council of Arizona (formerly the Arizona Resume Writers' Association). This small group maintains a website to market members' services collectively to prospects in its geographic area. Membership is open to resume writers in Arizona. Dues are $125 for new members (including website listing) and $75/year to renew.

And, of course, there is BeAResumeWriter.com, my membership site for professional resume writers, offering resources to help you be more effective in your work and in your work with clients. Bronze members receive access to done-for-you content you can use with jobseekers, a new special report each month, and a new Career Worksheet each month (part of Evelyn Salvador's Career Worksheets for All Professions), plus access to Expert Interviews (live and recorded teleseminars and webinars on resume writing and business development topics) and the entire archive of back issues of Resume Writers' Digest. Bronze membership is $13/month (recurring payment) or $144/year.  Join here.

Did I miss any organizations? Let me know!

Want to Share Your Knowledge With Other Resume Writers?

CALL FOR SPEAKERS!

— Proposals will be accepted through March 6, 2017 — 

Conference date: October 4-6, 2017

Conference location: The Westin Lombard Yorktown Center, Lombard, Illinois

Deadline for speaking proposals: March 6, 2017, 10 pm (EST)

The National Résumé Writer’s Association is accepting speaking proposals focusing on best practices and trends in the résumé writing industry for its 20^th anniversary conference. Presenting at the conference is a great way to showcase your expertise and your business and generate interest in your services among potential partners and clients. 

You are invited to submit your proposal online:

https://www.surveymonkey.com/r/NRWA2017CallforSpeakers

(You may wish to download this MS Word version of the Call for Speakers form so you can take time and draft your response before filling out the online submission.)  

NRWA2017ConfCallforSpeakers.doc

NRWA2017ConfCallforSpeakersFAQ.pdf

Please let us know if you have any questions.

About The NRWA

The NRWA is the only nonprofit, member-driven resume writers’ organization in the world. The mission of The NRWA is to increase the visibility of the industry, encourage ethical practices, promote excellence, and raise industry standards through peer marketing and training. The NRWA’s Certification Commission awards the highly sought-after Nationally Certified Resume Writer (NCRW) credential to résumé writers who demonstrate basic résumé knowledge, writing, and strategy.

In a Resume Writing Rut? Here's Eight Ways to Boost Your Creativity!

Feeling creativity drained? Stuck in a resume writing rut? Today's blog post will give you eight ways to boost your creativity. You ARE creative -- you just have to let your creativity out!

Here's how:

• Be More Mindful

There are a lot of things we do every day without even thinking. We get up, shower, brush our teeth and go about our lives mostly on autopilot. Try getting up in the morning with a new mindfulness about even the most mundane activities. Think about how your sheets feel on your body right before you get up; think about how the shower water feels; think about how the toothpaste smells and tastes, and so forth. Take new pleasure in everyday experiences and really be "in the moment" as you experience them.

• Look at the World Differently

If you drive to the store the same way each time, take a different route. If you have a viewpoint in life that is different from a friend's, take the time to give their world view some consideration. You don't have to tell them; it's simply a practice to looking at the world through a different lens, which might bring rise to new ideas and thoughts that you never allowed yourself to experience before.

• Go for a Walk

If you're working on a resume and feeling stuck, get up and get out. Go for a brisk walk. While you are walking, try not to think of anything but your walk for the first couple of minutes. After that, it's okay to think of the resume and brainstorm ideas as you walk. You might consider bringing a recording device with you so that you won't forget anything that comes to mind. Often, taking the pressure off is the best way to become more creative.

• Change Your Environment

One of the best things about working for yourself is the ability to change your environment. You can take your laptop to the park or the local coffee shop to do some work. Need a bigger change? Try cleaning up your office, painting it a new color, and moving around the furniture. Change helps your mind work better.

• Learn Something New

Take a class; read a book; go to a conference. However you choose to do it, learn something new. It's important that you are always learning and growing. What you learn doesn't actually even have to be related to resume writing. It can be something just for you -- such as learning how to garden, or golf. It can also be something that helps you more directly in your business such as learning how to incorporate passive income into your resume writing business. The important factor is that you make it formal enough that you do it regularly and once you've learned, move on to learning something else new.

• Get Moving

Yes, walking is moving, but you need more regular exercise in your life than a walk when you are frustrated or blocked. People who work at a desk and sit for more than four hours a day are at a higher risk of sudden death than those who have other types of jobs. The scary part is, many of us sit for more than 11 hours a day, which increases your risk of death early by 40 percent. Join a regular exercise plan or create your own regiment, and then get up every 90 to 100 minutes and move around for 10 minutes -- or buy a standing desk.

• Eat Better

The brain needs glucose to think. That's why you crave all that sugar when you are doing a lot of work and really want to stuff your face with chocolate or ice cream or both. Give yourself permission to eat more fruit while you're working, and you'll find that your brain works better. Studies show that people who eat sweets during or before a test perform better. Make the sweet something healthy like a banana or a sweet juicy peach. A green smoothie is even better.

• Take Action

Sometimes being more creative is simply a matter of going from thinking to doing. The truth is there is no such thing as a creative block. You've likely heard of "writer's block" but have you ever heard of "Cashier's Block" or "Doctor's Block" or seriously any other career that gives you an excuse not to get to work other than so-called creative professions? These blocks really don't exist. Your creativity is there for you on command as soon as you accept that it is.


Try these eight ways to boost your creativity! Do you have a tip for how to feel more creative? Share it in the comments below!

How to Optimize Your Resume Writing Business Profile on Bing

In yesterday's post, I emphasized the need to develop an online presence on Bing, the fastest-growing social search site on the web. One of the best ways to do this is through a free profile on the Bing Business Portal.

In the Bing Business Portal, you can list your business details, profile, create your mobile website, upload photos, and even create business cards, QR codes, and more. It's important that you use every aspect of your Bing business listing in order to get the very best search results. Here are some ideas to help you optimize your resume writing business profile on Bing.

1. Consider your target audience. As with all types of marketing, it is very important to understand intimately who you are targeting with your profile. You need to know their demographics, their desires, fears, and needs. If you don't know those things you can't effectively attract them to your profile.

2. Fill out your complete profile. Use every inch of space to fill out your profile. Even if you work primarily with clients online (which most resume writers do), fill out the geographic-specific information too so that it makes it easier for your market to locate you in their search. In the "More Details" area, list your payment method, professional affiliations, when you started your resume writing business, and fill out your tagline. In the Description area, use all the keywords you can think of to describe what it is that you do for your audience.

3. Complete your mobile site. Even if your normal website is already mobile friendly, it won't hurt to fill out all aspects of your mobile site on your Bing business listing in the Bing Business Portal. The more information you provide and the more keywords you use, the more likely you are to show up in the search results.

4. Upload relevant photos. This is a good place to upload photos of examples of your work (before-and-after resume samples are an excellent example). You are able to fill in a caption for the photo, which can describe the photo in a keyword-rich way. This will ensure that your target market can find you and see examples of your work, or photos of your products if you publish information products (ebooks, for example).

5. Check for errors. Always double-check every aspect of your Bing business listing for errors. It's easy to make a spelling error, or a typo, so check to be sure that you have it written correctly and that everything looks the way it should in the Preview area. You can always update it later, but as with any content, it's best to edit and optimize from the start.

6. Fill out the "What I Sell" tab. Even though it may seem like duplication, the "What I Sell" tab is very important as it's yet another chance for you to enter search terms that your target audience will use when they're looking for a resume writer like you.

7. List all your events. Do you offer teleseminars or webinars on career topics? Speaking to any groups, or at a national conference? Whether the events are online or offline, this is a great place to list every event that you have so that when people search for events like yours they can find them easier. Again, this is another chance to enter search terms (keywords) that your target audience is using to find you.

8. Integrate your social media. Within your listing, under "Details" there is a space for your Facebook address, and your Twitter address (with more to come later). Ensure that you complete this area so that your target audience can connect with you on your other social media sites too.

9. Verify your site. This might seem like an obvious tip, but you may be shocked to learn that a lot of people forget to verify their Bing business listing. Depending on how you choose to verify, you may be sent a code via snail mail 7 to 10 days later. It can sometimes be mistaken as junk mail, so be on the lookout for it, because it has a PIN number you will need to enter in order for your listing to go live.

Once you have created your Bing profile, remember that it's not "Set it and forget it." Check back every few months to make sure that your profile is still up-to-date. And remember, the more complete your Bing profile, the more effective it will be for you.

Top Keywords for Your Resume (A-N)

Keywords are more important than ever on resumes as more and more companies use Applicant Tracking System (ATS) software.

Keywords are usually nouns or short phrases which refer to work experience, education, training, terminology, licensure, affiliations, skills, and abilities within a specific industry and/or profession.

Resumes are electronically searched for keywords matching the position's responsibilities or other criteria deemed relevant for the role (i.e., a bachelor's degree for a pharmaceutical sales position).

Work in keywords throughout the resume -- not just in a keyword summary section. Some applicant tracking systems can determine contextual cues, so use keywords in job descriptions, achievement bullets, and Qualifications Profiles.

.net
3PL / TL / LTL
401K

A/R Management
Academic Advising
Account Analysis
Account Executive
Account Maintenance
Account Management
Account Penetration
Account Reconciliation
Account Relationship Management
Account Retention
Account Settlement
Accountant
Accounting
Accounting Management
Accounting Software
Accounts Payable
Accounts Receivable
Accounts Receivable/Payable
ADA
Administration
Administrative
Administrative Assistant
Administrative Expertise
Administrative Management
Adult Education
Advanced Technology
Advertising
Advertising & Marketing
Advertising Collateral
Advertising Design
Advertising Planning
Advocacy
Analysis & Forecasting
Analyst
Animation
Annual Reports
Applicant Screening
Applicant Tracking
Application Design
Application Development
Appointment Management
Architect
Architectural Design
Architecture
Art Design
Art Direction
Assessment Processes
Asset Management
Asset Protection
Asset Recovery
Asset Valuation
Association Management
Audio Production
Audit
Audit Controls
Audit Management
Audit Reviews
Auditing
Auditor
Audits
AutoCD
Automotive Knowledge

B2B and B2C Sales
Bank Compliance
Bank Operations
Bank Reconciliation
Banking
Banking and Cash Management
Banking Practices
Banking/Finance
Basel II Regulations
Benchmarking
Benefits Administration
Benefits Analysis
Benefits Integration
Benefits Management
Best Practices
Bilingual
Board Relations
Bookkeeper
Brand Operations
Branch Sales
Branch Visibility
Brand Awareness
Brand Building
Brand Cultivation
Brand Management
Brand Operations
Brand Response Advertising
Branding
Branding & Advertising
Branding Identity
Budget Administration
Budget Allocation
Budget Development
Budget Management
Budget Oversight
Budgeting
Budgeting & Finance
Budgeting/Forecasting
Budgets
Building Inspections
Business Administration
Business Analysis
Business Analyst
Business Consulting
Business Continuity Planning
Business Development
Business Images
Business Leadership
Business Management
Business Operations
Business Planning
Business Process Consulting
Business Reengineering
Business-to-Business
Buyer

#+
Call Center
Campaign Development
Campaign Management
Campaign Planning
Candidate Recruitment
Candidate Selection
Candidate Sourcing
Capital Budgets
Capital Investment Analysis
Career Development
Case Management
Cash Flow Analysis
Cash Flow Optimization
Cash Management
Cash Management & Collections
Catering
Change Management
Chapter Development
City Planning
Civil Engineer
Claim Management & Avoidance
Clerical
Client Consultation
Client Management
Client Needs Analysis
Client Presentations
Client Relations
Client Retention
Client Service
Client/Server Technology
Clinical Consultant
Clinical Services Management
CNC
Code Compliance
Code Enforcement
Code Testing
Cold Calling
Collections
Commercial Architecture
Commercial Loan Operations
Commercial/Retail Banking
Communication
Communication Strategy
Communications
Community Outreach
Community Relations
Compensation
Compensation Analysis
Compensation/Benefits
Competitive Analysis
Competitive Intelligence
Competitive Market Analysis
Competitive Market Intelligence
Competitive Market Positioning
Compliance
Compliance Reporting
Compliance/Auditing
Computer-Aided Testing
Concept Development
Conference Planning
Conflict Resolution
Consensus Building and Teaming
Construction
Construction Estimating
Construction Planning
Consultative Sales
Consumer Banking
Continuous Improvement
Continuous Process Improvement
Contract Administration
Contract Negotiations
Contracts
Controller
Convention Management
Copyediting
Corporate Accounting
Corporate Administration
Corporate Communications
Corporate Development
Corporate Marketing
Corporate Mergers
Corporate Retirement/Pension
Corporate Strategic Business Planning
Corporate Tax
Corporate Tax Filings
Corporate Tax Planning
Corporate Training
Corporate Vision and Strategy
Cost Analysis
Cost Avoidance
Cost Containment
Cost Control
Cost Reduction
Costuming
CPA
Creative Design
Creative Development
Creative Direction
Creative Innovation
Creative Problem Solving
Creativity
Credit & Collections
Credit Management
Crisis Communications
Crisis Management
Crisis Planning
Curriculum Development
Custodial Accounts
Customer Management
Customer Needs Assessment
Customer Relations
Customer Relationship Management
Customer Retention
Customer Service

Data Analysis
Data Collection & Analysis
Data Entry
Data Modeling
Data Processing
Decision-Making
Demand Forecasting
Demographic Analysis
Design Development
Design Elements
Designer
Development Coordination
Diagnosis & Treatment
Dictation
Digital Recording
Discrimination Investigations
Distribution Management
Distributor Relations
Document Management
Document Processing
Due Diligence

Earnings Distribution
E-Commerce
Educational Administration
Educational Programming
EEO
Efficiency Improvement
Employee Assistance
Employee Benefits Planning
Employee Development
Employee Education
Employee Improvement Plans
Employee Recruiting & Staffing
Employee Relations
Employee Safety
Employee Security
Employee Training
Employment Law
Engineer
Engineering Management
Entry Level
Environmental Compliance
Escalated Customer Service
Estate Planning
Estimator
Event Design/Execution
Event Graphics
Executive Assistant
Executive Management
Expense & Inventory Control
Expense Control
Expense Elimination
Expense Management
Expense Tracking
Expense Tracking & Analysis

Facilities Management
Feasibility Studies
Field Inspections
Field Sales Force Management
Finance
Finance and Accounting Management
Financial Accountability
Financial Administration
Financial Aid
Financial Analysis
Financial Analysis and Reporting
Financial Analyst
Financial Audits
Financial Controls
Financial Management
Financial Modeling
Financial Models
Financial Performance
Financial Planning
Financial Reconciliation
Financial Reporting
Financial Reports
Financial Restructuring
Financial Services
Financial System Design
Financial Systems
Fiscal Management
Fleet Scheduling
Food & Beverage
Food Preparation
Forensic Accounting
Front Desk Management
Fundraising/Development

GAAP
General Accounting
General Ledger
General Ledger Accounting
General Ledger Entries
Global Brand Strategy
Global Market Expansion
Goal Setting
Government Affairs
Grant Writing
Graphic Design
Gross Margins
Guest Relations

Health & Wellness
Health Education
Healthcare Administration
Help Desk
HIPAA Compliance
Hiring/Training/Supervision
Hospitality
Hotel Management
HR Liaison
HR Management
HR Strategy & Services
HTML
Human Resources
Human Resources Administration
HVAC

Identity Development
Illustration
Illustrator
Incentive Planning
Infection Control
Information Systems
Information Systems Maintenance
Information-Driven Revenue Management
Innovative Design
Innovative Leadership
Inside Sales
Inspection
Instructional Technology
Insurance
Insurance & Risk Management
Insurance Plans
Interactive Video
Interface Design
Internal Controls
Internal Systems and Controls
Internal/External Audits
International Exposure
Internet
Internet Banking
Internet Technology
Interviewing & Hiring
Inventor Relations
Inventory Management
Investment Management
Investment Strategy
Investment/Retirement Planning
ISO 14000
Itinerary Management

J2EE
Japanese
Java
Joint Ventures & Alliances
Journalism

Key Accounts
Kitchen Management
Kitchen Operations

Labor Expense Management
Laboratory Services Management
Layout & Design
Lead Generation
Leadership
Leadership & Management
Lean Manufacturing/JIT
Legal Compliance
Legal Qualifications
Legal Secretary
Legal Technology
Legislative Advocacy
Legislative Analysis
Legislative Review
Lexis Nexis
Liability Management
Loan Balancing
Loan Officer
Loan Processor
Loan Production
Logistics
Logo Design
Logo Development
Long-Range Planning
Loss Prevention

Maintenance
Management by Objectives
Management Reporting
Manager
Manpower Allocation
Manufacturing
Market Analysis
Market Expansion
Market Growth & Penetration
Market Penetration
Market Positioning
Market Research
Market Risk Management
Market Segmentation
Market Share Growth
Marketing
Marketing & Advertising
Marketing Communications
Marketing Management
Marketing/Promotions
Mathematical Aptitude
Media Buying
Media Planning
Media Relations
Medical
Medical Assessment
Medical Information Specialist
Medical Records Management
Medical Terminology
Member Communications
Member Development
Member Recruitment
Member Retention
Member Services
Mentoring and Coaching
Merchandising
Merchant Services
Mergers & Acquisitions
Microsoft
Microsoft Office
Microsoft Word
Month-End Closing
Mortgage
Motivation of Sales Team/Agents
Multi-Cultural Sensitivity
Multilingual Fluency
Multimedia
Multimedia Campaigns
Multimedia Design
Multisite Operations
Multi-Site Operations

Needs Analysis
Needs Assessment
Negotiations
Network Administration
New Business Acquisition
New Business Development
New Business Planning
New Media
New Product Introduction
New Product Launch
New Store Opening
Newsletter Development
Nurse

Personal Branding: An Interview with Susan Chritton

What makes you stand out? How will people remember you?

Personal Branding for Dummies

These are important questions for resume writers to ask clients -- and ask ourselves! I had the opportunity to chat with/interview Susan Chritton, author of "Personal Branding for Dummies" in a Colleague-to-Colleague discussion series as part of the Career Thought Leaders Virtual Conference earlier this week, and I wanted to share some of her insights into personal branding, and how a few simple questions can help resume writers more easily create a theme for their clients' career communication documents.

Chritton is an Executive Career Coach and branding strategist who was mentored by the "godfather" of personal branding, William Arruda. She says her personal mission is to "educate and empower others to use their gifts in the world." I am confident she will reach this goal, as the information she shared during her presentation at the CTL conference — and her willingness to share her ideas with me during this call — was both informational and inspirational.

Question: As a resume writer, I don't often have a lot of time to explore a client's personal brand like a career coach would. How can a resume writer quickly ascertain a client's personal brand?

Chritton: Personal branding can be distilled into two concepts: "What do I think of me?" and "What do they think of me?" So one way to get to someone's personal brand is to ask them this: "Give me five words to describe yourself," and then "What are 2-3 words someone else might describe you as?" People are generally harder on themselves than others would be, so this gives insight into how they want to be seen (by others).

Chritton noted that if clients are receptive to this kind of work, you can give them homework (or a self-study assignment). In chapter 4 of the book, there is a personal brand profile worksheet (pictured) that they can use to develop their personal brand statement. You can then incorporate that into the documents you create.

She also said that one key is getting the client to "get out of themselves" and get a different perspective on how to articulate their brand. Two good questions for this, Chritton said, are: "Who are your competitors (for the job) and describe the qualities they possess." And then follow up with, "Which of those qualities do you have?" Chritton finds that often what clients say in response to these two questions "describes (the client) at their best."

Question: You talk about being authentic in personal branding. How might we get to someone's authenticity (again, quickly!)?

Chritton: Get people to "light up" and talk about themselves. Ask them, "What do you do that is different than others (who do what you do) — maybe something that people don't know about you, or that doesn't seem relevant."

She shared the story of a recent client, a business analyst who, she discovered, is also an accomplished drummer. Once she discovered that fact, she was able to use more colorful words to describe the client. The patterns in music mirrored the patterns the individual was able to see in data analysis. This was a key component of the client's personal brand.

Chritton said resume writers can use their "B.S. meter" to make sure that the client's brand that they are articulating is authentic to them. She shared the story of one young client, in his mid-twenties, who had crafted a personal brand that wasn't authentic. This became clear when the candidate would land interviews, but no job offers. Hiring managers quickly saw through the "style" of his brand and found there was no "substance" to back it up. "If you haven't been completely honest (in developing your personal brand), you won't get the response you're seeking," Chritton noted.

Question: Where do you see personal branding going next?

Chritton: "I hope more and more people use personal branding, because it humanizes people, and helps companies find the right people."

More and more companies are using personal branding, which gives her "a lot of hope" because "personal branding is the ultimate diversity" tool.

Half of the work Chritton is currently doing involves corporate coaching and personal branding consulting within organizations — she is often hired by the company itself, but sometimes by executives directly to work with them. She says the hardest part of this work is the diverse skill set it requires. "In working with corporate clients, you have to be a good coach, a good writer, you have to be social media savvy, and you have to have experience with video," she noted. (Video is an emerging area. She sees more and more of personal branding moving to video.) Chritton points to the video on her LinkedIn profile as an example of this in action.

No matter what the format — resume, LinkedIn profile, video — Chritton says the essence of personal branding work is "representing the client in the best, most honest way."

Resume Writers: Work Smarter, Not Harder

Every day, I correspond with (and talk to) resume writers who are working hard. They're working long hours, serving anywhere from a handful to a dozen clients each day, slaving over their keyboards as they work to deliver perfect prose that will win interviews and job offers for their deserving clients.

On the surface, they look like the swan paddling serenely across the pond. But underneath the surface, they are paddling frantically just to keep their forward momentum. Some of them are making big money — high five figures, even six figures. But it's coming at the expense of time with their family and friends, the constant stress of keeping up with client deadlines ... and, sometimes, their health.

One of the best ways to stop struggling with the "trading time for dollars" trap is to introduce passive income and recurring revenue systems into your career services business.

Although most clients find their resume writers online nowadays, the career services industry is unlike many online businesses. For most Internet businesses, working one-on-one with the business owner comes much later in the process, after the client has taken a series of smaller steps — for example, participating in a free or paid teleseminar, purchasing a low-price information product (under $50), or signing up for a group coaching or membership program. Instead, most resume writers go straight to what is typically a "back end" piece for most online marketers — "high dollar" one-on-one service. (That can be anywhere from $100 to $2000 for personal resume development services.)

One of the things I want to encourage you to think about is how you can work with prospects who come your way who aren't yet ready to work with you one-on-one. The answer can be incorporated into your business with passive income and recurring revenue products and services. Create products once and sell them over and over again … and, in the process, introduce prospective clients to you, and showcase your expertise.

If you think you'll "get around" to making these things, or that you don't have the time (or money) to make changes now, let me encourage you to start small. I saw this graphic yesterday on Jacqui Barrett-Poindexter's Facebook page, and it's perfect:

http://www.facebook.com/marymaninmorrissey

If you haven't yet had a chance to watch the "How to Create Passive Income and Recurring Revenue For Your Career Services Business" video, do it today! I recorded my presentation of the same name from the NRWA Conference in Charleston in September 2012! You can access it here for free until Feb. 1. (After that, it will only be available within the Bronze membership area of BeAResumeWriter.com.)