Monday, January 18, 2016

Collecting Client Testimonials for Your Resume Writing Business

Testimonials on your resume business website serve an important function for prospective customers. But what should be included in them, and how do you persuade customers to provide them?

A great testimonial includes the following elements:

  • The specific services you provided to the client
  • The specific results he/she realized after working with you
  • Whether or not he/she would recommend you to others
  • The client name (first and last name is best; first name and last initial is acceptable)
  • Client location (city/state)
  • Photo of the client, if he/she has one and is agreeable to posting it


Here's a template you can use to ask clients for a testimonial:

Dear (client):

Thank you again for the opportunity to work with you on your job search. I am happy you got the job!

I would appreciate the opportunity to post your results on my testimonials page. Would you be willing to write a few lines telling prospective clients how my services helped you in your job search? I would be most grateful.

Thank you!

Your Name


Tuesday, January 5, 2016

Do You Make These Money Mistakes in Your Resume Writing Business?



Most resume writers are better with words than numbers. If you're like me, you don't enjoy the finance and bookkeeping parts of your business as much as you do the writing part.

But we need to focus on the money side of things if we want to succeed in business. Here are eight money mistakes that many resume writers make in their business. See if you're making any of them.

1. Not Doing It At All. Many resume writers ignore bookkeeping entirely and try to get it all done the night before their taxes are due. This is a huge mistake for obvious reasons. Even if your resume writing business doesn't make much money yet, you could be missing out on some awesome benefits if you don't take this seriously. The fact is, you have to account for and record every penny you earn from all your business activities, all the time.

2. Not Saving Receipts. Every receipt should be saved. It's easy; just put them in a box after you note them in your bookkeeping software. (I keep mine in a file folder -- one file for each month of the year.) That way, if there is ever a question, the IRS will have the records.

3. Not Getting Expert Advice. Hire someone to help you set everything up so that you know you're doing it right. Some CPA firms will send someone to your location (even at home) to help set up the books so that you do it right, and they can easily do the monthly, quarterly, and yearly activities. (I used to pay my first accountant $25 a quarter to fill out my quarterly sales tax report. I asked my current accountant to teach me how to do it myself -- it takes 5-10 minutes and I save $100 a year by doing it myself now!)

4. Not Tracking Reimbursables. Your clients may reimburse you for some things -- for example, doing an email campaign to recruiters. Make sure you're tracking this as an expense that you paid (or marked up) so you're not paying taxes on the whole transaction as straight revenue.

5. Setting Up the Chart of Accounts Incorrectly. The chart of accounts is very important to accurate bookkeeping. Setting this up right will get you off to a good start and help you avoid money wasters and time wasters. (This is something I need to work on for 2016. My chart of accounts in Quickbooks has become kind of unwieldy over the past 6 years I've been using this version of the software.)

6. Not Reconciling Monthly. Each month you are supposed to reconcile your bank accounts and your bookkeeping accounts. This is an important habit to master because it will help you avoid mistakes. (And it will make doing your taxes easier too.)

7. Taking Money out of the Till. Even if you don't have a real cash drawer, taking out money from your business account and spending it on personal items whenever you want is a bad way to do business. Have a business account that is dedicated solely to the business. Only pay business expenses from it. That way, any checks or withdrawals for you will be profits you're taking from the business.

8. Lack of Automation. Today, you can automate so much, including expenditures that go on a particular card and are booked automatically into your accounting program. There is more, but you'll have to choose the software to find out what type of automation is available.

If you make sure you're not making these money mistakes, you'll have more of a chance to improve your business, spend more time working with clients (instead of working on your business), make more money, and keep everything organized so that you don't get overwhelmed.

Wednesday, December 30, 2015

Kudos!

I don't normally do posts like this, but I wanted to keep this information somewhere, and I thought you might be interested in this feedback too! (I recommend surveying your customers occasionally -- and this is a good question to ask!)

On the 2015 Resume Writers' Digest Annual Industry Survey, I ask this question:
"What can Resume Writers' Digest and BeAResumeWriter.com provide you with that you're not getting anywhere else? Any other comments/feedback?"

Here were some of the responses:
  • "The wonderful client articles to share."
  • "I get so much more from BARW than any other association!"
  • "I like the pass-along materials and use them to create passive income in my business."
  • "Keep up the great work -- have LOVED everything you write and send out to us!"
  • "Developing a business model which is highly personalized and incorporates goals for establishing balance between work and real life. A holistic approach to creating a realistic work/life blend. Filtering out the noise and editing 'what to say no to.' My mind is an overachiever and has set me up for a good deal of stress; my heart (and my husband) just wants my personal time back!"
  • "I like the tools/templates you make available. I like having quality tools I can easily access and adapt to meet my needs despite a very busy schedule."
  • "You are doing an amazing job -- just keep doing what you are doing!"
  • "Focus on ideas for improved materials used in the industry."
  • "Forms for managing client workload -  i.e., a good "Tracking Form"
  • "Content if I ever set up a blog or newsletter to send out to potential clients."
  • "Takeaways are great!!"
  • "I absolutely love the LinkedIn guide you wrote and then updated. I'd love more templates and guides for additional document writing, such as reference page and guides, social media updating guides, etc. Things I can give or sell to my clients as an added benefit to my resume writing."
  • "Guidebooks and information sheets to give to clients as part of paid packages."
  • "Resume writing/career coaching book recommendations. Contract samples/templates. Scripts for talking to referral partners (especially recruiters)."
  • "You are already doing it, and doing it well!"
  • "Show us how to set up merge fields in resume documents, invoices, contracts, etc. to save time when dealing with clients. That way, we only need to type the name, email, address, phone number in once, and then it automatically populates where it needs to in accompany documents."
  • "Keep on doing what you're doing; it's great"
  • "I would like more information to help potential clients understand the differences between the various certifications out there. There is no apples-to-apples comparison right now. Potential clients seem to simply view a certification as a certification -- with no differentiation."
  • "I would love to see a business case for companies, nonprofits, state career centers, university career centers, etc. (organizations that already have a career services component) bringing in resume writer consultants to conduct training and speaking. I often get the cold shoulder with the attitude of "We already offer what you do," but they don't offer the same level of quality and don't have the same level of expertise (or credentials). I am tired of trying to convince them."
  • "Products that are pre-written so I don't have to use my downtime not writing to write more!"
  • "More potential customer referrals for resume writing."
  • "Speaking engagements: Who, what, when, where, why, how."
  • "I appreciate the resources you produce. They are of excellent quality and tremendously useful to clients. Thank you for your hard work!"
  • Already benefiting with Get Clients Now! but more information/support/resources regarding improving quality of subcontracting relationships, e.g., average income for subcontractor. I think this will benefit the industry generally, both on the subcontractor side and the contracting side."
  • "Continued access to tip sheets and instructional materials for us and for clients."
  • "Survey results like this to understand industry trends and peer perception."
  • "Unbiased information / Bridget's wisdom."
  • "I love the ready-made special reports (Pass-Along Materials) that I can give to clients to supplement the coaching/resume writing work we are doing."
  • "I love my membership in BARW! It is a goldmine of information and education."
  • "More insight into the daily operation of other resume writing businesses. How do they do it?"
  • "How to establish a membership-based site." 

I appreciate all the feedback, ideas, and positive comments!

Tuesday, December 29, 2015

Follow-up to Question: What Topic Do You Want to Learn More About in 2015?


One of the questions I ask on the Resume Writers' Digest Annual Industry Survey is: "What topic do you want to learn more about in 2015?"

In reviewing some of the answers, I see some answers that we've created resources for, so I've included some of the answers with links to these resources (training, special reports, and Pass-Along Materials).

Here's the answers: