Resume Writers: Engage Your Audience

One of the best ways of attracting and retaining resume clients is through content.

True audience engagement is essential. Engagement includes getting responses to your social media posts, with real conversations happening. That leads to a relationship with the audience that gets them to do what you want them to, and remain committed afterwards. But that doesn't happen by itself — it happens by design.

Here are some things you should consider:

1. Grow Brand Awareness
The reason you want to grow your brand's awareness is that it will help more people know about you and your offerings. The more people who know, the more chances you have to make them part of your audience. The more audience members you have, the more opportunities you have for audience engagement. 

To grow brand awareness, youíll want to create content such as white papers, webinars, blog posts and other content that is designed with the goal of brand awareness in mind.

2. Build an Active Community 
The best way to grow and improve engagement is to have more people to engage with in a community environment. When you build an active and vibrant community, engagement will happen more easily because they feel special and part of a group or tribe. 

A great way to build an active community today is through Facebook Groups. You'll need content for your community too, such as memes, challenges, infographics, and more. (Bronze members of BeAResumeWriter, check out the 100 More Social Media Conversation Starters on the download page.)

3. Drive Traffic to Your Website
You'll want to work on driving traffic to your website because the point of engagement is to get traffic to your website, and then get your visitors and hungry buyers to sign up for your email list so that you can engage with them in new ways. You can use your community and the content that you use to build brand awareness to help you drive traffic to your site. 

4. Generate Leads and Sales
As you grow brand awareness, build an active community, and drive traffic to your site, part of the point of engagement is to generate leads and sales. You can then have engagement with your prospects and customers. 

When you set these four goals, remember that they're only goals. You will also need to develop a strategy that allows you to approach these goals, with measurable objectives and tactics that increase your chances of succeeding. 

Goal-Setting (Part III): How Do You Get There?

In yesterday's blog post, I talked about how to decide where you're going — setting the goal or goals you want to achieve.

Once you know where you want to go, you can chart the course for how to get there.

So the next step after setting a goal is to create a series of steps you need to take to accomplish the goal. 

There’s that saying: How do you eat an elephant? One bite at a time. When I get stuck on how to approach a goal, I make a list of all the tasks I need to take to get it done. Then I work on one. If I’m really stuck, I set a timer on my phone for 15 minutes, and I commit to working on a task until the timer goes off. Sometimes that’s enough to get me out of inaction.

As I mentioned in yesterday's blog post, it is a really important part of the process to actually write things down. It requires a lot of effort and energy to try to remember what you need to do. You also have to spend time thinking about what you need to do next. When you write things down, it makes it easier to figure out where to spend your time. Also prioritize the list. Designate what to do first, and next, and next. That will help you move from task to task quickly, because you know what’s next on your list.

The other important piece is the “T” in “SMART” — putting a deadline on your goal. To turn a goal into reality, you need to know what you have to do on a monthly, weekly — or even daily — basis to make it happen. And you can’t do that unless you have a time frame for when you want to accomplish your goal. You start at the end, and figure out what it will take to get there.

One of the goals I gave as an example yesterday was "I will pay off $6,000 in credit card debt by Dec. 31, 2019."

That means you need to pay off $500 a month in principal to wipe out your entire credit card debt over the course of a year. Making a $500 payment each month sounds more manageable than tackling an entire sum.

But you can break it down even further. Five hundred dollars a month is $115 a week, or $16.50 a day. Once you have a goal and a timeline, you can take the appropriate action to make it happen. 

You could pick up a little extra work each month to make your $500 a month goal. Or cut your expenses by $16.50 a day and allocate the savings to debt reduction. 

But having a goal and action steps in place makes it much more likely that you will reach your goal than hoping that there is extra money at the end of each month to throw towards your credit card. And, if you have a plan for your money, you’re more likely to reach your goal of paying off your credit card because you know exactly what you want to do with that extra money you earned, or saved, or both.

So take a few minutes right now and write down the series of action steps you need to take for each of the goals you defined from yesterday's "homework" assignment.

Goal-Setting (Part II): Where Are You Going?

In hockey, it's easy to measure your accomplishments. The scoreboard reflects your success.
Photo credit: UNO Libraries' Archives and Special Collections

In yesterday's blog post, I talked about the importance of reflection in goal-setting.

Today, we're going to talk about intentions, which are a critical component in setting goals. 

Goals give us focus and direction. A goal is a statement of intention — about what you want, what you plan to focus on, and what you intend to accomplish. Choosing a goal gives you a destination to choose a path for. Only when you know where you are going can you decide how to get there. Goals get you into action, keep you on track, and allow you to measure your progress.

You're probably already familiar with the S.M.A.R.T. system for goal-setting. 

S.M.A.R.T. is an acronym for:
Specific
Measurable
Attainable
Realistic
Time-Oriented

When creating your S.M.A.R.T. goals, use the present tense. See yourself achieving the goal. 

"I will create and launch a new signature system for jobseekers by January 31, 2019."
"I will earn $96,000 in revenue in 2019."
"I will pay off $6,000 in credit card debt by December 31, 2019."

Beyond setting the goals is making them a reality. It's one thing to write down a goal. It's another to look back a year from now and see what you've accomplished.

But writing down the goal is important. You're 42% (or 47%) more likely to achieve a goal that you write down. (I found both numbers in my research — either way, that's a lot!)

So take a few minutes — RIGHT NOW — and write down between two and four S.M.A.R.T. goals you hope to accomplish this year.

Read Part 3 here: “Goal-Setting (Part III): How Do You Get There?”

Goal-Setting (Part I): Where Have You Been?

Goal-setting is one of the most important activities you can do to be successful. The start of a new year is a natural time to stop and take stock of where you want to go. To start 2019, I'm going to create a series of blog posts that will give you an opportunity to look back at the past year, figure out where you are now, and also determine your direction for the new year.

Today's post is about REFLECTION.

Goal setting isn't just about looking forward. It's also about learning.

In 2018, what was your biggest disappointment or regret? This one might take a minute to come up with — or it may spring right to your mind. Was there a project you didn’t finish? Something you wanted to get done in your business that you didn’t? Or how you handled a particular client or opportunity?

Did you have plans for yourself in 2018 that weren't realized?

Were there things that you wanted to accomplish this year that you didn’t get one? What was the reason — or reasons — you didn’t get it done?

• Did other priorities and activities distract you?
• Did you forget to work on it? 
• Did you give up because it was too difficult to accomplish?
• Was your “WHY” not big enough?

That last one is important. Your motivation for wanting to accomplish something is vital to you achieving your goal. This is sometimes called “Your Big Why.” Do you remember why you wanted to do this? If you don’t know that, you’re going to have a hard time achieving your goal because your motivation needs to be big enough to overcome the resistance that you’re going to face as you work toward your goal.

Change can be great — but it’s also intimidating (even scary!) and difficult. If you don’t have a big enough why driving you, it’s easy to do the stuff that’s more familiar and predictable. It can be very useful to look at why you didn’t achieve your goals — and figure out what you can do differently.

For example, if you want to stop smoking, you may have a great WHY behind the goal, but you probably also have a reason that you’ve been unsuccessful in achieving this goal previously. Maybe you have friends — or a spouse — who still smokes. Or maybe you’re afraid about gaining weight if you give up smoking. Recognizing the obstacles that have stopped you before will help you be more successful this time around.

But I don’t want to get too caught up in the past. This is about creating the future you want, becoming the person you want to be, and finishing things you’ve never been able to finish before. But the more motivated you are to achieve your goals, the more likely you are to achieve them — because motivation gives a lot of fuel to the fire.

That's step one.

Happy New Year!

Read part two here: “Goal-Setting (Part II): Where Are You Going?”

"Tell me something I don't know already or don't waste my time."

Want to know how to get your client's resume to turn into a job interview?

Remember this phrase (or, better yet, print it out and tape it to your wall):
"Tell me something I don't know already or don't waste my time."

Back in the late 1990s and early 2000s, a shift in resumes came about. Instead of the resume being a "career obituary" listing the job responsibilities, professional resume writers began focusing on accomplishments. Quantifying the numbers, percentages, and dollar amounts behind the job applicant's work remains relevant today.

But too many resume writers (myself included, sometimes!) are still including information that is too basic or should be "understood information" for any applicant with that particular job title.

Dig deeper. Ask the client more questions. Work to uncover information that isn't "basic" but that will "surprise" the reader by giving real insight into the client.

Tell them something they don't already know … or don't waste their time.

"You Are Where You Are Because of You"

I posted this graphic to my Facebook profile today.

I excerpted it from the "Positive Encouragement for Jobseekers #4 (Tweetable Tips)" Pass-Along Materials content. (This content package gives you quotes that you can turn into shareable graphics, just like this.)

I like this quote because it has multiple meanings, and how you interpret it is up you.

Positive: I am responsible for my own destiny when it comes to my life and my career. If I don't like where I am, I have the power to change it.

Negative: If I'm unhappy with my life or my career, it's because of the choices I have made. I am a product of my decisions. If I've ended up somewhere I don't want to be, it's because I, and I alone, have made the decisions that have gotten me here.

I'd love to hear what this quote means to YOU. Comment below!

Associations for Professional Resume Writers (updated 2018)

I had previously written a blog post about professional resume writing associations, but that was several years ago, and it's out of date now!

Consequently, here's an update!

If you're looking for networking opportunities, certifications, industry research, information, and more, there are several associations devoted to the professional resume writing and careers industry.

These include:

• Career Directors International (CDI). Originally founded as the Professional Resume Writing and Research Association (PRWRA), this association is run by Laura DeCarlo. Dues are $267/year or $25/month (first month is $97, then $25 thereafter). The organization offers several certifications, including the Certified Advanced Resume Writer (CARW), Certified Expert Resume Writer (CERW), Certified Resume Specialist (CRS), and Master Career Director (MCD) designations. It also offers an annual resume writing awards contest: the Toast of the Resume Industry (TORI) awards. There used to be an annual conference in Florida, but it's apparently on hiatus at the moment.
• Career Professionals of Canada. The pre-eminent organization for Canadian career professionals (including resume writers), CPC offers four credentials (Certified Resume Strategist, Certified Interview Strategist, Certified Employment Strategist, and Certified Career Strategist), a rigorous training program, and outstanding networking opportunities (including tele-networking as well as in-person meetups in Canada). Also offers CPC Award of Excellence, recognizing the accomplishments of professionals in the industry. One unique benefit for Canadian members is the opportunity to purchase group-rated liability insurance. Dues are $180/year (CAD).
• Career Thought Leaders (CTL). This organization, now owned by Marie Zimenoff, traces its roots to the Career Management Alliance (originally founded as the Career Masters Institute, or CMI). CMA was purchased by Kennedy Information (which became BNA Subsidiaries LLC), but they decided to close the organization. Wendy Enelow, the original owner of CMI, created CTL and the organization has regained the certifying authority for the Master Resume Writer (MRW) and Credentialed Career Manager (CCM) designations. The organization also offers certifications in personal branding, career transitions, resume and profile writing, the hidden job market, and social branding. The dues are different than most other professional organizations – a one-time fee of $399 earns you the title of "CTL Associate" with inclusion in a membership directory and discounts on CTL programs. The organization hosts an annual conference (symposium) -- the most recent one was in Spain in 2018. 
• CertifiedResumeWriters.com (part of The Career Experts). Not really an "association," this is an online directory for resume writers that has morphed into an "information resource site" for resume writers as well. Maria Hebda puts together an impressive line-up of teleseminars -- some geared towards member education and others designed to help members get exposure to jobseekers. There is also an active private Facebook group (membership in CRW not required to participate).  There is a one-time (lifetime) membership fee of $427.
• The National Resume Writers' Association (NRWA). This is a member-driven organization, with a volunteer board of directors. The association offers an annual conference (the 2018 conference is in Seattle) and rigorous certification -- the Nationally Certified Resume Writer credential. It also offers one of the best resume writing training programs -- Writing Excellence -- available as both a live training and on-demand. Writers can receive recognition for their work with the annual ROAR awards (Recognizing Outstanding Achievement in Resumes). Dues are $175/year.
• Professional Association of Resume Writers and Career Coaches (PARW/CC). Founded and owned by Frank Fox, PARW was the "original" resume writing association, from which many other associations branched off. PARW offers the most common resume writing certification, the Certified Professional Resume Writer (CPRW) credential. It also certifies individuals as Certified Employment Interview Professionals (CEIP) and Certified Professional Career Coaches (CPCC). The organization's newsletter, the PARW Spotlight, is the longest-running publication in the industry and its E-List is among the most comprehensive sources of information to get your questions about resume writing answered. The organization used to offer an annual conference, and it looks like it is coming back in 2019! Membership is $150/year (and has been since at least 2011).
• Resume Writing Academy (RWA). Not an association, really, the Academy is a training program originally developed by Louise Kursmark and Wendy Enelow, and now owned by Marie Zimenoff. Programs offered include E-Summits (webcasts) and a three-month resume writing training curriculum. Resume writers can earn the prestigious Academy Certified Resume Writer (ACRW) credential, which is a preferred certification for many resume contracting firms as well as a certification in federal resume writing (with a self-paced training program) and social media (including LinkedIn) profile development.
• Resume Writer's Council of Arizona (formerly the Arizona Resume Writers' Association). This small group maintains a website to market members' services collectively to prospects in its geographic area. Membership is open to resume writers in Arizona. Dues are $125 for new members (including website listing) and $75/year to renew.

And, of course, there is BeAResumeWriter.com, my membership site for professional resume writers, offering resources to help you be more effective in your work and in your work with clients. Bronze members receive access to done-for-you content you can use with jobseekers, a new special report each month, and a new Career Worksheet each month (part of Evelyn Salvador's Career Worksheets for All Professions), plus access to Expert Interviews (live and recorded teleseminars and webinars on resume writing and business development topics) and the entire archive of back issues of Resume Writers' Digest. Bronze membership is $13/month (recurring payment) or $144/year.  Join here.

Did I miss any organizations? Let me know!

Q&A: I Think Subcontractors Aren't Getting Paid Enough

I sent out an email last week to promote a subcontracting opportunity for one of my listings in the "Making Money as a Resume Subcontractor" membership program and received the following response.

I think the 20% to the writer is the wrong way around. Especially for only a couple of assignments per month.

A fairer business model would see the writer getting 80%+ and the originator getting a 10% - 20% “finder’s fee”, based on the premise that the writer is doing the majority of the work. Also, I think the client gets a better result when the writer interacts with them directly, rather than adding links into the chain of communication.

Having said that I am definitely interested in subcontract work and will check out your site and the YouTube.

Just my two cents!

– G.S.

Compensation for subcontract writing projects generates a lot of controversy.

Ask a subcontract writer, and they will tell you the pay is too low. Compensation is generally ranges from 20-35% of the project fee. Factors affecting the percentage include: the amount of client contact (and whether writing from worksheets vs. conducting the phone intake session) and whether the subcontractor or the contracting writer handles revisions. In general, the more client contact and the more of the project the subcontractor handles, the higher the percentage the subcontract writer receives.

Ask a contracting writer about compensation, and they'd remind you how much more goes into the project than the actual writing of the resume. There is marketing and client acquisition time and costs, selling the client on the project and fee (including determining project scope), getting payment and onboarding the client, conducting the information-gathering process, and managing the project through completion, including project finalization. There's also the risk of chargebacks, which is almost always fully realized by the contracting writer, with the subcontact writer paid regardless.

The author of the question above raises several excellent points. Skilled writing should be compensated well. How much better? I would argue that 30 percent should be the mininum amount, and that should be writing from worksheets with no client contact and no revisions. A project with direct client contact (including conducting the intake session) should be compensated at a higher rate than a ghostwriting opportunity.

But it's never going to be an 85/15 or 80/20 split in favor of the writer. The industry standard for compensating referrals is 15%. That's the "finder's fee" model the original email referred to. But that's very different from subcontracting.

It can be tough to find a qualified (especially a certified) writer who will work on a project for less than $200 (their percentage). At current rates, that means the contracting writer would have to charge $600 (at 35%) to $1000 (at 20%). With the industry average for resumes currently at $500-$600, that doesn't leave a lot of wiggle room.

One more point: The author mentioned "especially for only a couple of assignments per month." Many subcontractors only take on a few assignments per week or month. (The industry average for most writers, according to the Resume Writers' Digest Annual Industry Survey  is 1-2 projects per week, or 4-8 projects a month.) Many resume writers pursue subcontract opportunities while they build their own client base, to smooth out the peaks and valleys. Most subcontractors are looking for extra income, experience, and the opportunity to learn how other writers run their businesses and interact with clients. Some subcontract full-time (or as their only work), but that's not the majority of subcontract writers.

Interested in subcontract resume writing? Check out the Making Money as a Resume Subcontractor membership site. Your annual membership includes the "Making Money as a Resume Subcontractor" special report (with information for subcontract writers about compensation, project management, and more -- and profiles of other subcontract writers), plus access to the Directory of Subcontract Opportunities, with more than 25 full listings for subcontract writing (with more being added and updated all the time).

Are You a Workaholic?

By Dr. Donald E. Wetmore
Is there a growing numberof workaholics in our country? My experience with my clients confirms that it becoming an epidemic in the workplace where employees are given increased tasks and then achieve increased performance by paying for it out of their hides, putting in more time rather than acquiring better time management skills to learn how to get more done in less time.

About 60% of high earners work more than 50 hours each week and complain that their health and sleep suffer as well as their relationships with their spouses and children. About 35% of the workforce is giving up some vacation time to work more and more a third of those surveyed felt guilty about taking time off.

The causes for this increase of workaholics include a more competitive business environment, less job security and technology that keeps people tethered to their jobs 24/7.

The article offers some warning signs to tell if you are an Extreme Worker.

• Do you find your enjoyment of social activities less?
• Are you thinking or worrying about work?
• Does your family complain about your work hours? 
• Are you the last one to leave the office?

Effective personal productivity is not working harder but getting the most important items done. You will leave undone more that you ever get done. You will only accomplish a tiny fraction of what you would like to get done. Having a goal, then, of “getting it all done” just buys stress and frustration and more hours for work and less time for you as you become ensnared in the Extreme Worker trap.

What to do? Two strategies might be helpful.

Start by setting in advance the total number of hours you wish to spend on the job. This will help you to take advantage of Parkinson’s Law which says, in part, that a project tends to expand with the time allocated for it. If you give yourself ten hours in the day to do your work it will take ten hours to complete. You will fill in that time.

On the other hand, if you chose to give yourself eight hours in the day to do your work, you will find yourself generally getting it done within that time frame. You will automatically become more effective at planning and managing your time. You will be less willing to spend time in wasteful meetings for example and will suffer fewer wasteful interruptions.

Second, take a regular, hard look at your To Do list and identify the items that can be delegated. There is a big difference between “I do it” and “It gets done.” What is more important is that it gets done. And the hardest part about delegating is simply letting go, especially for Extreme Workers.

I have had many executive coaching assignments helping clients to get free of the workaholic syndrome and as is often the case, the problem stems from an inability and unwillingness to delegate. “If you want a job done well you have to do it yourself,” leads you to the prison of an Extreme Worker.

Don Wetmore is a full-time professional speaker who specializes exclusively in the topic of Time Management. He conducts his nationally acclaimed Time Management Seminar throughout North America and Europe for people who want more out of life in less time, and with less stress. His seminars are witty, fast paced, and filled with practical, common sense ideas and tools. One of the country's leading experts on this topic, he is the author of “Beat the Clock!” Check out his website, The Productivity Institute, for more resources. To invite Don to speak at your next event, you may contact him directly at: ctsem@msn.com

Ten Tips for A Modern Job Search

The job search has changed in the past 2, 3, 5 years and beyond. Heck, life has changed quite a bit in that time frame too. Self-driving cars, anyone?

Here are some tips for jobseekers on conducting a modern job search.

• Times change. Recognize that if you haven’t looked for a new job in the last five years, you’ve got to learn some of the strategies that can help you conduct a modern job search.

• The resume is not dead! Don’t believe anyone who tells you that social media has replaced a resume. Hiring managers and recruiters still rely on resumes in the hiring process.

• LinkedIn is important, but not everything. A complete LinkedIn profile is important — and can help you be found — but it doesn’t replace the resume. The kind of information you collect when developing your resume can be repurposed to your LinkedIn profile, however.

• Don’t use your old resume. Objective statements are obsolete and have been replaced with an executive summary or qualifications profile.

• Generic resumes don’t work. Your resume must be tailored towards a specific type of position — or a specific job — to be effective. This is especially important if you are applying for a position online, as Applicant Tracking Systems require a significant match between your skills, education, and experience and the job posting.

• Lead with your accomplishments. Now — more than ever — an employer is interested in the results you can offer. Understand the specific needs of the role you’re seeking, and communicate the value you can deliver.

• Just because it's easy, doesn't mean it's effective. Understand that although technology makes it easy to apply to dozens or hundreds of jobs online, that remains one of the least effective ways to find a new position.

• People still hire people. Don’t be discouraged or overwhelmed by the thought of a modern job search. Focus on how you can add value to a prospective employer and get noticed by someone with the authority to hire you.

• Technology can be an asset in your modern job search! Technology actually makes it easier than ever to identify — and connect with — a recruiter or hiring manager. And technology also makes it easier to find out information about company culture, financial performance, and other internal data.

• Get help with your modern job search! One of the best resources for you in a modern job search is your resume writer. When in doubt about something you’ve heard, or read about, ask! Need a resume writer? Find one here.

Are Keywords Still Important in a LinkedIn Profile?

The short answer is YES.

I received this question from a colleague who was wondering, since LinkedIn has changed its search functions with the 2017 update ("the new desktop experience"), relegating many of the higher-level search functions to paid accounts. With the vast majority of LinkedIn users still using the Free level, the question was: Are keywords still important in a LinkedIn profile?

Let's take a closer look at where keywords can be helpful.

Industry is still included as a field in the search filters -- even on Free level -- so it's helpful for SEO there (with the idea that the ultimate purpose of SEO is to be found). Although note that the "default" search categories are limited to fields similar to your own unless you type in an industry category ("+Add").

(Click on Industries):

There is also a Keywords-specific search box:

It's only been in the last two months that LinkedIn has updated their SEO algorithm for the "new desktop experience" -- you can see the latest details on this page:
https://www.linkedin.com/help/linkedin/answer/4447?query=keywords

Most relevant on that page is this quote:

"More keywords aren't always better. Our advice would be to avoid overfilling your profile with keywords and only include the keywords that best reflect your expertise and experience. If you integrate an extended list of keywords into your profile, it's likely that your profile will be filtered out by our spam detection algorithms, which will negatively impact your rank in search results."

Quality over quantity. "More keywords aren't always better."

That said, I think that it's premature to say that because LinkedIn has reduced the prominence of showing the Summary on both the desktop and mobile versions that SEO/keywords aren't as important. I saw an article a couple of months ago that addressed this (I don't know if I could find it again), but it said the Summary is now more like a cover letter for LinkedIn users -- instead of how we used to position it as an "executive summary" for clients. If you provide compelling content in those first few words/lines, they'll click to read through, but it's vital to put good information in the entire profile to be found by the search engines, but once you've been found, you have to compel the human reader too. (The more things change in job search -- and technology -- the more things stay the same!)

Like with the ATS, the keywords have to be in the content in order to appear in search results. But the best strategy for jobseekers remains to use LinkedIn to build their networks (and increase their visibility through LinkedIn Publishing and liking and commenting on content -- since this appears on your LinkedIn profile page) and keeping in contact with their LinkedIn connections.

So, in lengthy summary -- I wouldn't advise any change in strategy for content based on the new desktop experience.