The story also lends a cautionary tale to professional resume writers: Manage your client's expectations as part of the career development process.
Ms. Thompson thought that paying $70,000 to Monroe College would guarantee her a job … and job seekers who pay anywhere from $49 to $4900+ for career services from you might think the same ... and, in fact, might expect you to do most of the the work for them. ("After all, that's what I'm paying for, right?")
I was reminded of this myself last week, when I received an e-mail from a client who wanted a customized cover letter for a position opening he had identified online. Following the link provided, I couldn't find the position listed online anymore. I e-mailed the client back, requesting that he contact the company and find out if the opening was still available.
The response I received back: "Can't you call them and find out?"
So be careful when you describe the services that you provide ... make sure that clients know that they are still ultimately responsible for the job search ... just as they're responsible for doing the job once they get it!
And be sure to read Barbara's commentary about the client's online brand profile ("digital dissing.") I just finished reading William Arruda and Kirsten Dixson's book, "Career Distinction: Stand Out by Building Your Brand" (highly recommend it, by the way),
and I have to agree -- it's doubtful that Ms. Thompson is going to win her lawsuit ... and in the meantime, she's created an online brand profile that is whiny and negative ... not exactly traits that companies are looking for in employees today.