Q&A: Starting an Email List

I like to answer questions from my tribe! In today's blog post, I respond to a reader who has a question about starting an email list.

Question:

I've been doing some Internet research regarding email marketing. MailChimp says I have to ask permission before I send email marketing. How do I do that? (I'm not using them - I'm going to do it myself) Do I send a first email saying in the subject line: "Asking permission to email monthly newsletter - NO email marketing service used"?

Another question: It has been suggested that I put a privacy policy right up front. Is the following enough? 

Privacy policy: I am not using an email marketing service - I am distributing the monthly email newsletter myself. There will be complete confidentiality. Your email will not be given to anyone. Please let me know if you're interested in receiving it. Below is what you will see.

Answer:
I'm thrilled you want to start using email to market/communicate! It's one of the most valuable tools you can use to generate repeat business, referrals and even new clients!

You want to get people to opt-in to your email. I believe you actually SHOULD be using an email marketing service -- doing it yourself (i.e., copy-and-pasting email addresses into a BCC list) has two major disadvantages: 

1. lower deliverability of email messages (some email systems associate the BCC method with spam and will block messages from you -- not just the bulk ones, but they'll "blacklist" your email address and when you try to individually email these clients later, the message may not get through. 
2. You won't know who opened your email messages. All email marketing systems track "open rates" -- and while they're not infallible (people have to either click a link in the email or click "load images" to be registered as an "open,"), knowing which of your messages are enticing people to read them is valuable information. (Imagine if our clients could send their resumes this way, and they'd know if their resumes were actually being "opened" and read! I'm sure that day is coming! *smile*)

Okay, back to opting in. The best way to do this is to invite people to JOIN your email list. But it's not like the old days (5-10 years ago), when you could say, "Sign up to get my email newsletter!" and people would join it. No, people want valuable information in exchange for giving up their email address, and a "monthly newsletter" isn't enough of a draw. The easiest way to get them to sign up is by giving them a valuable special report. A lot of my BeAResumeWriter.com Bronze members adapt their Pass-Along Materials for this purpose. Another advantage of using an email service is that it automates the opt-in and delivery of the freebie. 

YES, you can send an email to each of your current clients, but I wouldn't use the subject line "Asking permission to email monthly newsletter." Instead, I'd tailor it to your bonus. For example: "Follow-up to resume services: Making more in your next job." This one-to-one email can be sent to each of your clients you've worked with (and, on an ongoing basis, to each client you work with in the future, after you send their resume documents). The email would have a link to opt-in to the email list AND when they sign up, it AUTOMATICALLY sends them the link to download the special report. (And they're added to your email list.) That's the basis of permission-based marketing.

If you want to use your email list to generate prospects (not just communicate with existing clients), you can also add the opt-in box to your website and social media profiles. You use it the same way -- you offer a valuable opt-in incentive (it can even be a DIFFERENT one for prospective clients vs. existing clients!) and you put an opt-in box on your website, blog, Facebook business page, etc. to get people to opt-in to receive it (and thus be on your email list). Most of the email marketing services will also include tools that allow you to spread the word about getting on your list (including "forward this email" buttons and links to your social media profile tools).

Many of the services also allow you to upload lists but ONLY do this if you have the permission of the people to add them! For example, if you have a booth at a job fair, you can offer to send them your salary negotiation guide if they put their name/email on your sign-up sheet. Then, you can enter those names into your email service database manually and it will both send them the guide AND add them to your email list.

As for WHAT to send to folks once they're on your list, make sure you follow the 80/20 rule. Eighty percent of your content should be valuable career-related information (without sales tactics) and 20% can be promotions/advertising -- whether that's for your own services or affiliate products/services. You want people to STAY on your list, so make sure you're communicating with them REGULARLY (at least once a month) and giving them valuable information.

But that brings me to reason #3 to use an email marketing service: automatic unsubscribes. The #1 rule you need to follow in email marketing is actually a LAW -- the CAN-SPAM Act defines email marketing. If someone asks to be taken off your list, you need to do that. And it's easier to allow them to unsubscribe themselves (ALL email marketing programs have this option built-in to each message you send) than to manage getting the replies to you one by one by one. Here's the CAN-SPAM Act guidelines:

https://www.ftc.gov/tips-advice/business-center/guidance/can-spam-act-compliance-guide-business

The #4 reason to use an email marketing service is they offer you pretty templates you can customize when sending the information. Instead of a plain email message, you can incorporate a "theme" template -- customizing the colors and fonts to match your business logo/colors. Once you set up this template, you can use it over and over again, making it easy to send your monthly messages. 

All in all, email marketing services offer some major advantages over sending messages yourself. And frankly, most people don't actually MIND that you're using an email marketing service to manage your list. The messages look more professional, getting on and off the list are easy, and they still can be personalized (you can set up your messages so they drop in the recipient's first name in the subject line or in the body of the message itself).

And they're not too expensive. (EVERY resume writer I've worked with on this has said their list pays for itself in terms of repeat business, referrals, affiliate products/services sold, and new business generated, if they follow the guidelines I've outlined here). The cost can be as little as $5/month, but the average is $20/month. I personally pay about $50/month for mine, and it's TOTALLY worth it.

I use (and recommend) these three email marketing services -- I've included pluses and minuses, and my affiliate links for each:

VerticalResponse. Offers a pay-as-you-go option (you can pay for email "credits" to start out, instead of a flat monthly rate -- although you can change to a monthly subscription at any time), so it's very affordable to get started. VR offers some basic templates; but does not include free graphics. It can host your sign-up form for you too. Setup difficulty level: Medium
http://www.kqzyfj.com/click-5727729-10683714

Constant Contact. One of the most popular services. A little more pricey than other options, but offers a TON of templates and lots of free graphics (plus access to paid stock photography services). Good sign-up tools for getting people on your list -- integrates with your Facebook page easily to provide a sign-up form. Also offers other services: survey tool, event management/sign-up tool, and a Groupon-like service. Offers a free trial for new customers. Setup difficulty level: Easy

http://bit.ly/ConstantC-RWD

AWeber. This one requires more technical proficiency than the other two, but offers a way for you to provide both single email messages AND email "courses" to prospective clients or current/past clients using autoresponders. I use it to deliver both free AND paid programs -- you can set up a series of email messages that are delivered automatically -- for example, my Leveraging LinkedIn class is 8 email lessons delivered once a day for 8 consecutive days. I set it up once in AWeber and people can subscribe to the "course" and the messages are delivered to them automatically. It also offers great opt-in forms -- giving you the code to put on your own page or AWeber will even "host" the form for you. Setup difficulty level: Harder

http://bearesumewriter.aweber.com

Why don't I recommend Mailchimp? Mainly because of email deliverability rates. Because Mailchimp offers a free level of service, their OVERALL email deliverability rates are lower, because some email service providers block ALL Mailchimp messages because some people use the free service irresponsibly. (Because there is no cost, it's used quite a bit by folks selling multilevel marketing products or low-cost services/products). I prefer using a paid service that monitors its members and makes sure they are following the rules (not just adding their entire email list to their account and sending messages without permission).

As for the privacy policy, YES, it's fine to include it, but it does NOT need to be the first thing in the message (nor will that help you entice people to subscribe and/or stay on your list). The #1 way to build trust with your list is to SHOW, not TELL. It's not enough to say that you won't share or use their email without permission -- SHOW that. Do NOT add send "bulk" emails to people unless they've requested to be added to your list (by opting in to receive your freebie). It's fine to send ONE email message to people you currently work with (or have worked with in the past) to ask if they want to receive your freebie, but don't just ADD them to the list. People hate that. :-)

Email Marketing Is Critical to Your Resume Writing Business

Yesterday's blog post hit a nerve, it seems. A mailing list can be a valuable tool for your resume writing business. Whether you're creating an opt-in incentive to build your list to help convert prospects into clients, or using your mailing list to stay in touch with clients after you've worked with them, I believe a mailing list is instrumental, and you should start one now.

You can take AWeber for a free test drive using the form below. Put in your name and email address and it will show you how easy it is.

Email marketing made easy.

Want to get an email marketing campaign up and
running in minutes? AWeber can help.

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Create an Opt-In Incentive for Resume Prospects On Your Website in Under an Hour

Right now, I'm running a Challenge for Bronze members of BeAResumeWriter.com -- and one of the projects (As outlined in my Dead Week post) is to create an opt-in incentive for visitors to your website.

It's a great idea to collect the email addresses of resume prospects, because it allows you to develop a relationship with them -- and the best way to get their email address is to provide them with an opt-in incentive (an immediate gift they receive for providing their email address).

Here's my step-by-step for it:

1. Pick one of the PAMs to use.

2. Re-name it. (Here's a free tool-- click on the FREE WIZARDS tab -- to help inspire you!)

3. Order a cover on Fiverr.com (it's $5.50) (if you're new to Fiverr, your first Gig is free using my affiliate link: https://www.fiverr.com/s/6hjwbp). I use Vikiana for my cover designs, but there are others on there. She's currently working 5 days out, so you might pick one that delivers in 2-3 days if you want to get finished faster!

4. Edit and format the PAM content. Insert the cover design (flat image) on page 1. Create a title page with your contact information (you can copy the format in my Special Reports, or just open the nearest book and use that format). Change the font. Add footers. Add design elements, if you'd like. (I recommend graphics from Fotolia.)

5. Save as a PDF.

It takes me about 45 minutes to create one, start to finish (not including waiting time for the Fiverr cover ...)

Then, set up an email list contact form and autoresponder to deliver the report.
This is easy to do in Constant Contact or AWeber.

Turn Resume Prospects Into Resume Clients

One of the most important reasons to have an opt-in mailing list of resume prospects (gained by getting visitors to your website and blog to sign up for your mailing list) is to smooth the peaks and valleys of your resume writing business.

If you've been in business for any length of time, you know that you're going to get tons of calls in January, April, and September. But you might find yourself twiddling your thumbs in July, unless you have a way of generating business.

That's why you continuously build a list of prospects, but don't wait until you need the client to fill a spot to start turning them into clients. Start from the moment they sign up for your list. If you do, when a spot comes open you'll have your choice of ideal clients from which to choose. You'll never be without the exact clients you want at the exact right time. Here's how.

Build TrustProvide all prospects with information and education freely without trying to sell to them. When someone signs up for your email list, or signs up for a teleseminar or webinar you're hosting, or reads one of your special reports or ebooks, they are trusting you to deliver a certain quality. Seek to exceed their expectations in order to build the trust they'll need to further open their wallet and choose you as their service provider. (Don't have time to create the content yourself? Check out Pass-Along Materials, which are done-for-you content packages that you can use in your resume writing business.)

Solve Their Problems
Jobseekers have problems. They have issues that you can solve with your expertise. If you can describe issues that your audience has and tell how you can solve those issues, then you show them that you provide solutions for them. But remember to solve the problem they ACTUALLY have, not the one that they THINK they have.

Jobseekers think they need a resume, but what they really need is job search support. They need someone to look at their skills, eduction, and experience and package it in such a way that it is attractive to someone in the position to hire them. In other words, you don't sell resume services … you sell interview-getting services.

Become a Resource
This might sound strange, but there will be resume prospects that you really can't help. But, you'll know someone else who can help them. It's important that you refer them to those people because 1) you've just made yourself a resource to your audience and 2) those whom you refer will remember the kindness and return the favor. Only recommend people you know will do a great job because next time that person needs work that you can do, they'll contact you again.

Provide a Fresh Perspective

Many prospective resume clients will come to you already frazzled. They need so much help that they don't even know where to begin. Take charge of the call (or email) and help your potential client make a list of what needs to be done ("You need a resume, cover letter, LinkedIn profile update, and interview coaching") so that you can determine if you are right for the position. Help them think through the actions and work needed to reach their goal. Focusing on the goal will help your client focus too.

Finally, if you don't convert them to a paying resume client at the time of the first call, ask them to be part of your email list, so that they can receive more information. In addition, whether they're part of your list or not, follow up with them in a couple of weeks or a month or two to find out how things are going for them. (This is easy to do with an autoresponder like AWeber.)

Why Resume Writers Need an Email List

Recently on several of the resume writing association E-Lists, there have been numerous resume writers talking about being in a business drought. Several colleagues have said that July and August have been their slowest months in years.

I have a solution for resume writers who want to dip into a well of prospects and clients and generate a flood of new projects and referrals: Like author Harvey Mackey says, "Dig Your Well Before You're Thirsty" … and create an email list.

I've been talking about the value of an email list for years now. It's a must-have for resume writers who want to sell information products, recruit participants to online programs (teleseminars and webinars), and sign clients up for fixed-term membership programs. And you don't need a huge list — even 100 subscribers can generate a trickle of revenue … and that will just continue to grow as your list grows.

Why You Need an Email List 
According to Wikipedia.org, an email list is "... a special usage of email that allows for widespread distribution of information to many Internet users..." Pay attention to the words "special usage" because that is important. 

This special usage requires three things from you, namely:

• Special Software 
• Knowledge of Laws 
• Something to Share 

The software can be an online system such as AWeber or Constant Contact — two very inexpensive, easy-to-use options. The laws you need to know about are primarily the CAN-SPAM Act. And the "something to share" is best known as the sign-up incentive — something you give to your site visitor in exchange for his or her email address and permission to contact them.

But this blog post is about why you need an email list. The definition also gives you a clue into that aspect of an email list. It answers the why by telling you that an email list is for "...widespread distribution of information to many... ". This means that it's a super simple way to get out your information to the masses. Your information being the information you want to give your target audience about your business products and services. 

So the short answer to why you need an email list is obvious: In order to distribute information about your business to many people. It's a simple way to do it with the right software. Online software enables you to set up simple sign up forms on your website, blog, or even Facebook page so that people can enter their email address, giving you permission to send them information about your business products and services.

The software immediately sends a thank you email, with confirmation process so that you know for sure you really have permission from the person. This is called "double opt-in." This is required because it ensures that the right person really did enter the right email address and really did mean to receive the information. This process prevents you of being accused of sending out spam to people, and ensures that you get people on your list who really want to be on it. After all, you really only want to market to the right people.

The software also enables the person who signed up to easily unsubscribe with a simple click. This unsubscribe information appears automatically in every email that you send from the system. (This is a requirement of the CAN-SPAM Act.) This makes the entire process super efficient. In some cases the software will also clear out bounced email addresses and you can manually clean out email addresses which have not opened email for a specific amount of time. The software makes the entire process simple, giving you no excuse not to have an email list.

With a properly set up email list you will be able to regularly market your products and services to an audience who has given you permission, who wants what you have to offer, and who already trusts and likes you. You want this because most people need to see your offers at least 7 times before they decide to purchase. By having them on your email list, you increase your opportunity to make a sale many times over. You may have heard people say, "the money is in the list." Let me tell you, the money IS in the list. They're not joking.

No matter how big social media becomes, having that direct email address route is always going to be better. It's tried, true, and well tested. Every business now asks for your email address because they want to use one of the best marketing formats ever invented. Email. If you treat your subscribers right, and give them the regular information they asked for you'll create a lot of success via your email list. 

Want to learn more about email marketing? Download this free checklist:

Email Marketing Checklist

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Create an Email Marketing Course to Promote Your Resume Writing Business

© pathakdesigner - Fotolia.com

Even with the popularity of social media, email marketing remains one of the best ways to connect with prospective resume clients. The key is getting them to provide you with their email address. One way to capture email addresses of prospects is to enroll them in an email course! How do you get them to sign up for the email course? Help them solve a job search-related problem!

An email course combines email marketing with information marketing. Use an autoresponder like AWeber to set up the enrollment process (AWeber will automatically generate the code to copy-and-paste onto your website or blog to capture email addresses and it will also handle the fulfillment of the delivery of the emails to those who sign up.)

Probably the most intimidating part of this process is coming up with the content for the email course. But actually, that's not as difficult as it seems either! You can either re-purpose information you already share with your clients -- or use Pass-Along Materials.

(You can take almost any of the Pass-Along Materials and divide it into lessons. Each message can be anywhere from 150 to 1,000 words. Make sure each email message builds upon the last one while also offering a benefit. Be sure to include a call to action. For example, you may direct readers to visit your blog for more information on the topic, or you might send them to a sales page on your website where they can learn more about your services related to that topic.)

Your email course needs to scream BENEFIT to your readers. It's not as difficult as it might sound. One way to easily demonstrate the benefit is to position it in the title of the course. For example,"Five Ways to Make More Money in This Job -- Or Your Next Job" can walk them through the principles of salary negotiation.

Think about how you can provide the most value to prospective resume clients and then craft a course that solves a problem for them. Make sure the title of the course makes the benefit apparent. (One recommendation: Don't teach subscribers how to write more effective resumes or cover letters -- these types of courses are not as effective in converting prospects into clients as email courses focusing on topics that are related to other areas of the job search -- LinkedIn, salary negotiation, online reputation management, etc.)

When formatting your email course, each lesson should follow an easy-to-use format. This system ensures your readers know what to expect. It also makes it easier for you to create valuable content with less effort. Here's a template you can use or re-work to fit your needs:

• Address your reader by name and start the lesson with a short sentence that identifies the topic of the lesson. 
• Write the content of your lesson. Use bullet points, steps, or numbers to help make it easy to read.
• End the lesson with a look ahead to the next lesson. This helps motivate your reader to look forward to your emails. 
• Include a signature and a P.S. that includes a call to action. 
• Start the next lesson by briefly reviewing what they learned in the previous lesson and introducing the current lesson. 

If you currently have an email marketing system in place, consider updating it with a course. You can use it to drive traffic, build a larger list, sell more products or services, and strengthen your relationships with prospective — and even current — clients.