The Power of Who

This post originally appeared on my personal blog. The principles in the book are timeless, so I’m republishing it here for my career industry colleagues.

I recently finished reading “The Power of Who: You Already Know Everyone You Need to Know” by headhunter Bob Beaudine, and before I take it back to the library, I thought I’d better write down some of the key concepts. Normally, I’d take notes as I go through it, but I read it while blow-drying my hair over the course of a few days, and it’s hard to write and wield a blow dryer at the same time. (I take notes on most business books I read — not only is it a helpful reference for later, but I remember things better when I write them down, as opposed to just reading them.)

Key thoughts:

• Cultivate your “Who” friends. Beaudine defines these as someone who can “intercept you on the dark path you’ve taken and redirect your steps back on to the path of light.” These are the friends that aren’t afraid to challenge you, or call “B.S.” when you’re doubting yourself.

• He urges you to ask yourself, “What am I doing right now to steer my life in the direction of the future I truly desire?” If you use this as a compass, you’ll always find yourself moving forward.

• The key concept: “You already know everyone you need to know.” Although he explains this well, I still am having a hard time with it. My take on it is: Start with the people you know, before thinking that you need to get to know new people. Beaudine supports this: “Most people start looking outside their ‘Who’ network thinking their success will be found ‘out there’ somewhere." Instead, start with the people you already know.”

• Three simple steps to getting moving on a new project:

1. If you were to refocus your efforts to achieve your goal, what would you do first?
2. Who would you call for assistance?
3. How many people would you call?

• Employ the “100/40 Strategy.” 1-100 = Who; 1-40 = What; Connecting the Dots = Success. The first set of numbers (1-100) is about relationships. The second set (1-40) is about what you’re after. 

Beaudine writes, “There is a reason you and I have been given the friends we have, and it’s this strategic group of friends that is the first part of (the) equation.” We don’t realize that our closest friends are the best resources we have! Instead, we think a stranger is going to be our biggest help in achieving our goal.

• Your “Who” World consists of several different spheres — Fans, Acquaintances, Advocates, Allies, “Who” Friends, and then your Inner Circle (“You get 12 friends. 3 close and 1 best.”)

1. Allies: People you associate with, connect with, or touch through your 12-3-1 and “Who” friends.
2. Advocates: Someone who speaks or writes in support of you or your cause.
3. Acquaintances: All friends start as acquaintances. It's a relationship "less intimate than" a friendship.
4. Fans: An enthusiastic devotee, follower, or admirer. "Fans are the economic wheel that keeps things rolling. Fans fuel demand."

• Most people never get what they want for three simple reasons: 

1. They don’t ask. No one can help if they don’t know what you want. 
2. When they do ask, they ask the wrong people. For some reason, people are uncomfortable asking their “Who” for help. As a result, they’ll ask most anyone except their friends, who are the only ones with a motive to help. 
3. When they do ask for help, they ask you vaguely. Even if I’m motivated to help a friend, I can’t do it when I don't know what he or she wants.

This makes perfect sense. For example, when my clients are networking, they often don’t talk to the people who are best suited to help them succeed. I had a client who worked in the transportation industry and was laid off. After weeks of telling him to make sure that he was talking to his network about his career goal and asking for specific help, he was getting stuck. So I reached out to mynetwork. Within a day, I had an opening at a local company for him to follow up on. When I gave him the information, he said, “Oh. A guy I used to work with works there now.” Well then, dude, why didn’t you already know about this opening? Because he wasn’t using his “100.”

• Four instructions on making a good list to help you chart your future course:

1. Dream It. Allow yourself to drift a little.
2. Believe It. “Have the confidence that what may not be readily apparent in objective reality actually already exists.”
3. Have Confidence In It. “If you don't decide who and what you want to be or are not willing to pay the price to get there, then somebody else will handle those things for you.”
4. Do It. There is a time to stop preparing and just execute!

• Important Traits of Successful People:

1. They start.
2. They are not discouraged by obstacles.
3. They turn mistakes and so-called failures into stunning success. 
4. They maintain self-discipline.
5. They stick to it.

The most important lesson:

Take care of the people on your “100 list” and they will take care of you.

The Difference Between Social Networking For Business and Personal Use

I'm "friends" with a lot of resume writers and careers industry professionals on Facebook, I "follow" lots of you guys on Twitter, and I'm "connected" with many folks on LinkedIn ... and in the course of participating in these social networks, I've noticed there's sometimes confusion between "business" social networking and "regular" (personal) social networking. Business social networking is more than just using social networks to grow your resume writing business. It represents a completely different mindset and approach to social networks.

What Is Business Social Networking?
Business social networking is social networking for the express purpose of making new contacts for your careers industry business and furthering your business development efforts using social networking tools.

In other words, you're not there just to "hang out," to post pictures, to make random comments, or to garner as many likes as possible. Instead, you're looking to connect with prospects, clients, and influential people who can help you improve your life and business in some meaningful way.

It's Goal Oriented on Both Sides
One key difference between "regular" and "business" social networking is that there's a goal on both sides. You're dealing with clients, prospective clients, media contacts (journalists, bloggers), and careers industry colleagues who all have a goal.

Nobody is on these social networks to waste time (and this includes business networking on Facebook). This completely changes the "vibe" of the whole experience. The idea is to create win/win relationships and situations online as quickly as possible, then get back to business. You might be sharing ideas, information, or content -- but it is oriented towards achieving a specific goal (even if that goal is simply to create a stronger connection with someone).

The Favor Bank Is Important
In the standard world of social networking, the favor bank doesn't really exist. Nobody expects you to like their content back if they come over and like yours. (Except for birthday wishes on Facebook and Endorsements on LinkedIn!)

In the business world, however, the favor bank is a very important thing to keep in mind. If you help introduce a resume writing colleague to a career coach in their area, both the resume writer and the career coach "owe" you a favor. Or if you share their content with your business social networking audience (which might be bigger than theirs), they may feel they "owe you one"

It's not a one-to-one trade. Nobody keeps exact score. But you'll generate a lot of goodwill. Next time you need a referral, a retweet, or a LinkedIn recommendation, they're most likely going to say yes. After all, they want you to owe them in their favor bank as well.

The Long-Term Value of Business Social Networking
Standard social networking is mostly about the "right now." It's about posting what comes to mind, liking what you see, and spontaneous interactions.

Business social networking, on the other hand, can have a much more long-term outlook. You build a relationship with prospective clients long before you try to make a sale. If you're looking for a subcontractor relationship with a resume writing colleague, you follow what they're posting on their business social networks (Facebook business page, Twitter profile, LinkedIn personal profile and company page) and engage with them through those channels.

Business social networking can help introduce you to new people, but it can also help you cultivate and build relationships with people you already know. If you meet a colleague at a conference, or attend one of their teleseminars, follow their business page in addition to friending them on Facebook.

As you can tell, the world of business to business social networking is very different than the layman's social network. There's a goal orientation. Time is more scarce. People are out to help each other and long-term relationships matter.

How to Make Your Resume Writing Business More Credible

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With so many resume writing businesses marketing and promoting themselves online nowadays, you may be wondering: "How do I set myself apart?"

One answer is through credibility. Credibility helps separate you from your competition (or colleagues, if you prefer the more collegial definition of "other resume writers.) It also helps your resume writing business appear larger to your prospects and customers. Credulity gives your customers confidence in you. This confidence and trust results in purchases and profits.

So how do you create this credibility? How do you demonstrate to prospective resume clients that you can be trusted?

Professional Policies and Procedures
One of the best ways to establish trust and credibility with your prospects instantly is to make sure you represent your company online in a professional and credible manner. The simplest way to accomplish this is to publish your policies and procedures on your website. Make sure the policies page is easy to find and that it covers all the information someone would want to know. For example, what is your privacy policy? What is your payment policy? (Payment in full up front? Half due now, and the rest when the resume draft is delivered?) What about refunds? Do you have a guarantee?

Transparency is a key credibility builder. Consider also including a Frequently Asked Questions (FAQ) page on your site. It may cover much of the same material that your policies and procedures page covers, but that's okay.

Large Networking Presence
More than 800 million people are on Facebook right now. It's important to have a presence on mainstream social networking sites like Facebook, Twitter, and LinkedIn. You may even want to have a Pinterest account. It's also important to integrate your activity and social networking presence on your resume writing business website. For example, include links to your social networking profile on your site. Allow people to connect with you on the platforms they use.

Social networking is a credibility builder because it's a personal way to connect with your company. Again, it goes back to transparency and availability. If you're open and easy to connect with online, it builds trust. Most resume writing businesses are solo operations -- so when a client is choosing to work with your company, they are really choosing you.

Additionally, if you're connecting with other notable experts (especially thought leaders in the careers industry -- other resume writers, career coaches, recruiters, HR professionals, etc.) on social networking sites, your prospects will notice that. You will earn credibility by association.

Great Content
Finally, great content is essential to building credibility. You want to make sure your content positions you as a knowledgeable expert in your industry. You can publish content on your website or blog. You can also publish content on your social networking profiles.

Each article, blog post, or web page will ideally offer value to your reader. When you offer value, you help build a foundation of trust with your readers. They begin to learn from you and about you. This helps them feel like youíre a company they can count on to continue to solve their problems.

In addition to publishing great content, it's also helpful to publish content frequently -- and on other websites. For example, if you are able to publish content on your site and contribute to other relevant blogs as a guest blogger, it helps establish your credibility. Publish articles on article directories or on sites like Squidoo. If other business owners are turning to you for great content, then you must be an expert!

Building credibility isn't difficult, but it does take a plan. Represent your resume writing business online in a professional manner. Make sure to be completely transparent and to publish content that offers value.

Using Social Networking to Promote Your Blog

Promote your blog? Why would you want to do that? Honestly, if you have to ask yourself that question you probably shouldn’t even have one. The whole purpose of a blog is to document your thoughts, views, and opinions on a particular topic, issue, or subject -- on our field, most likely job searching. What good will your blog do if no one reads it? In addition to sharing your thoughts with the rest of the world, did you know that you can make money from your blog? You can signup for affiliate programs or derive revenue from advertising programs like Google Adsense. And, of course, prospective clients who read your blog may decide to retain you to write their resume. If you are using your blog to make money, then you will defiantly want to promote it.

When it comes to promoting blogs, there are many blog owners who decide to let search engines do the work for them. Search engines, such as Google, Yahoo, and Bing use a special technique that reads the content on your website. That content is then used to rank your website with particular keywords. This means that you run a blog on job searches in the finance field, there is a good chance that your blog will appear in searches done on "finding a job in finance." Although many blogs are successfully ranked in search engines, not all are. That is why you are advised against relying solely on search engines, when it comes to promoting your blog.

If you love meeting with or talking to people online, there is a good chance that you belong to a social networking website or community. The individuals that you talk to and that are in your community are likely the individuals that you wish to target. Since most social networking websites work to connect Internet users who have the same goals and common interests, there is a good chance that your online friends will enjoy reading your blog. But, before they can read your blog, you have to let them know that it exists.

When it comes to promoting your blog on social networking websites, you have a number of different options. Your first option is to include a link to your blog in your community profile or profile page. This will allow other community members to check out your blog. The other way is to inform your online friends of your blog through private messages. Once you join a social networking website and create or join a network of friends, you should easily be able to communicate with those friends. Sending each of your friends a private message with information and a link to your blog tends to be more effective than just placing a link in your profile or on your profile page.

How to Use Social Networking To Draw Traffic to Your Website

Social networking websites can benefit all website owners, but especially resume writers who are looking to make a profit from visitors to their websites. This can be done one of two ways -- by selling something on the website (resume writing services, career coaching, job search packages, or affiliate products) or by relying on revenue from advertising (a handful of resume writers run websites that provide job search content supported by advertising revenue). 

If you have a website that selling products or services (as opposed to a content site that depends solely on advertising revenue), you may find it a little bit easier to use social networking sites to your advantage. This is because, if you wish, you could do product or service spotlights. Each day, week, or month, you could showcase one of the products or services that your website sells. This could either be done through status updates, Tweets, or blog posts. 

If you are using your online website to make money with advertising programs, such as affiliate programs or Google Adsense, you may need to approach social networking websites in a different matter. Since you will not necessarily have a particular product or service to focus on, you will need to approach these websites as if they were personal websites.

As with all other types of online websites, social networking websites should help to increase the number of page views your website receives. In most cases, more page views mean more clicks -- which means money for you.

Warn Clients of the Danger of Social Media

All right, all right -- the upside of social media VASTLY outweighs the negatives.

But every once in a while, I come across a story of a job searcher who forgot that the Internet is PUBLIC.

Here's a story of a job searcher who got burned by a tweet on Twitter.

Remind your clients that while Facebook, LinkedIn, MySpace, Ning, Twitter, etc. are great ways to communicate with their networks, family, and friends -- that even things that they thought were private aren't 100% private ... so they need to "think twice; tweet once."

MySpace for Job Seekers?

Going through some old articles I'd clipped out, I came across an article from Business 2.0 magazine (no longer in existence, unfortunately), about a website that was touted as "A MySpace for Job Seekers." I looked up the company ("Blue Chip Expert") and it's still in business.

Here's how the concept was explained in the article:

"While interviewing with the CEO of a top Silicon Valley e-commerce firm, Scott Langmack got the idea for a company of his own. Langmack, a PepsiCo and Microsoft veteran, was a shoo-in for the position of chief marketing officer. But then the CEO complained that his headhunters had scoured thousands of resumes and that he'd spent three months interviewing shortlist candidates. A lightbulb went on in Langmack's brain, and he turned down the job.

Instead, he spent his own money creating Blue Chip Expert, a San Mateo, Calif., startup. Blue Chip is designed to make the kind of match Langmack's interviewer was seeking -- but in hours, not months. Think of it as a MySpace for top-level job seekers, except Langmark is offering thousands of dollars to any user who makes a successful referral. As he says, 'viral networks don't have to happen by accident.'"

Resume writers should consider signing up as a "Networker" and seeing what it's all about.

Affluent Are Networking Online

According to the latest Wealth Survey from the Luxury Institute, 60% of wealthy Americans participate in online social networks, compared to 27% a year ago. These individuals have an average income of $287,000 a year and an average net worth of $2.1 million.

According to the survey, these individuals belong to average of 2.8 social networks, with roughly 110 connections. The most popular of these are LinkedIn, Facebook, Twitter, and ExecuNet.

Source: ExecuNet, April 2008

Survey: Social Networks Attract Affluent Individuals

Thanks to Robyn Greenspan of ExecuNet for passing along the findings of this survey.

According to the latest Wealth Survey from the Luxury Institute, more than 60 percent of wealthy Americans (those with an average income of $287K and net worth of $2.1M) participate in online social networks -- compared with just 27 percent a year ago.

These affluent individuals are most likely members of 2.8 social networks (with roughly 110 connections). Those with even higher incomes belong to more social networks (3.4 on average).

Here are some of the most prominent social networking sites:

ExecuNet is a closed network which allows members to have a direct connection with thousands of senior-level business leaders.

LinkedIn: One of the most popular social networks for professionals.

Facebook: Originally for students, this network has grown to encompass more professional members -- but is still more often used by the Generation X and Y sets than the Baby Boomers.

I just found out about a new social networking service -- Ning -- that I'm experimenting with. I'll let you know what I think about it once I've had a chance to play around with it.