Monday, July 2, 2007

What's In Your Client Service Agreement?

Do you outline your agreement with your resume clients in writing? If you don't, you should. Manage your client's expectations and protect yourself legally by capturing your client's signature on a document outlining the work process.

You can take a look at my Work Authorization form here. Nona Pratz was also kind enough to share her Work Authorization in Resume Writers' Digest.

Your Client Service Agreement should not only outline what you charge, but when clients pay, how they pay (if they have to send a check and have it clear before you'll release the draft, let them know!), when the draft will be delivered, how many revisions are included, etc. Indemnify yourself against mechanical failures, acts of God, and the like. Remember, informed clients are happy clients

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