Help! I'm Having Trouble Converting Prospects Into Clients

In today's blog post, I'll answer a resume writing colleague's question.

Question:

Lately, I've been noticing that prospective clients have been replying with "Thanks for the information. I will take your recommendations into consideration but I cannot afford to pay to have my resume done."

What is your take on this? It has been 3 clients in a row.

My Answer:

What is the normal conversion rate you're getting from clients after receiving the critique? (How many clients -- out of 10 -- normally engage your services after receiving the critique?) For example, my normal conversion rate is 1-out-of-3. For every three clients I talk to (in general), one becomes a client. Instead of looking just at the last 3 clients, then, how many prospects out of the last 10 have become clients? If the overall ratio is slipping, then further analysis is needed whether this is an economic trend or simply a blip.

Second, look at where the clients come from -- each client should be asked how they heard about the service as part of the "intake" -- before providing the critique results. This can also help with the analysis. If they were referred by a current client or another source vs. finding you online, I would expect the conversion ratio for those clients to be different. (Referred clients should have a higher close rate, obviously.)

Is there any education about "value" in the communication process with the client? Perhaps sending some sort of information in between when you receive the critique from the client and when you deliver the critique can be part of the education process. For example, I have a document called "The Jobseeker's Guide to Working With Your Resume Writer: 10 Simple Things To Help Me Help You." (It was the April 2014 Pass-Along Materials content for Bronze members). It helps "warm up" prospects to become clients -- giving them information on how we can work together most effectively.

Do you have a follow-up system for when prospects don't immediately become clients? As we talked about in the Get Clients Now! program, follow up is a critical consideration. Even something as simple as a follow-up email after they get the "I can't afford you" message that thanks them for their time, reiterates the issue that they came to you with ("not getting interviews" for example), and a desire to work with them in the future if something changes. And then maybe a recommendation for a do-it-yourself product, a lower cost service (for example, a resume revamp instead of a full resume re-write, an offer of a referral to a lower-priced service -- for which you would get a 15% referral fee from that writer, or a book recommendation (with affiliate links). 

I find that when clients say they "can't afford to pay," it's really that I haven't established enough value for the service I'm offering. Sometimes it's that I haven't communicated up front my "range" of service fees (i.e., "resumes starting at $250") so that clients know that it's not going to be a $99 service. Do you ask them their budget as part of the critique process? That might be useful... and certainly appropriate -- after all, you are providing a valuable service and have an expectation of receiving valuable information in return. Are you "qualifying" prospects appropriately before the critique is being offered? (That is, are they a good fit for you -- in services needed, pricing, turnaround time, their industry/job title, etc. -- before you take the time to offer the critique? Or are all prospective clients offered a critique?)

From an overall standpoint, the best way to increase closing rates is to generate leads from the "top" of the "Marketing Strategies for Professional Services" diagram on page 15 of the Get Clients Now! book. These prospects, as I mentioned in paragraph 2, are more likely to become clients because you've established more of the "know/like/trust" factor with them than if they found the service through a Google search or an ad.

Want access to the "Jobseeker's Guide to Working With Your Resume Writer" AND a ready-to-go resume critique form you can use with prospective clients? Join BeAResumeWriter.com as a Bronze member and get access to both tools as part of your membership.

Interested in learning more about the Get Clients Now!™ program? Learn more here:
Get Clients Now!


Get Clients Now!™ is a trademark of Wings BusinessCoaching LLC and is used under license. www.getclientsnow.com

Ready to Create Your First PRODUCT as a Resume Writer?

I talk with a lot of resume writers who want to create products to supplement their resume writing services. (Instead of trading time for dollars, you can create a product that will help you earn passive income even when you're not working.)

But it can feel overwhelming to get started on the process. You may think it will take months and hundreds of dollars to put together a comprehensive information product. Even then, you’re not guaranteed to make lots of sales.

Instead of trying to launch your first product the hard way, do it the easy way. Start by releasing a short report and see if your audience gobbles it up. If they do, then you know you’ve got a sure-fire winner that you can expand on later.

But it’s easy to get overwhelmed with the whole process. That’s why you need Rapid Report Club, a three month e-course where you’ll learn everything you need to launch your own reports. It’s a group coaching program designed by Kelly McCausey, a well-known and respected business coach. When you follow Kelly’s plan, you’ll have 3 reports written in just 90 days.

Details of the program:

Rapid Report Club

Besides group coaching from Kelly, here’s what you’ll get when you sign up for the program:

• A fresh, new opt-in report for your mailing list
• Advice on how to price your reports so they sell
• The knowledge you need to publish a report on Amazon Kindle
• Accountability from the group
• Easy tips that will help you write your reports quickly 

If you’re serious about establishing yourself as an expert and creating your reports, then reserve your spot in Rapid Report Club today!

2015 Resume Writers' Digest Annual Industry Survey Now Open

I just sent out an email requesting responses for the 2015 Resume Writers' Digest Annual Industry Survey. This voluntary survey of career industry professionals is not scientifically valid, but it provides a useful snapshot for resume writers to compare themselves to colleagues.

Want to check out some of the results from previous years? I've provided a link to some of the blog posts describing previous survey results:

2012 Results

2011 Results

2010 Results

2008 Results

2007 Results

2004 Results

2003 Results

Who is an "average" resume writer (2012 data):
Profile of an "Average" Resume Writer

You might also be interested in this post from 2009:
Analyzing the Professional Resume Writing Industry

If you are a Free Level or Bronze member of BeAResumeWriter.com, you can access the most recent "Profile of Professional Resume Writers" special report by logging into your account.

Not Enough Clients? What's In Your Way? (Guest Post)

C.J. Hayden

By C.J. Hayden

What's stopping you from getting all the clients you want? Do you know? The answer to this one question may be the key to making your marketing more successful.

It would seem from the questions people ask me about marketing that everyone is trying to fix just one type of problem -- how to fill their marketing pipeline with more new prospects.

"What else should I be doing to attract potential clients?" they ask. "Where else can I go to find people who might hire me?" or "How can I be more visible online so people will contact me?" or "Should I be finding prospects by cold calling, using Twitter, running ads, giving talks, writing articles...?"

All their questions -- and it seems all their efforts -- are aimed at finding ways to make contact with new people who might become clients. And every time they identify another activity that might help their pipeline get fuller, they want to add it to their ever-growing to-do list.

But is this really what's stopping them from getting more clients? Is this what's stopping you? If you are already marketing yourself in four or five different ways, will increasing that to seven or eight different ways produce better results? Or alternatively, if you drop everything you're doing now, and start using four or five brand new marketing approaches, will that do the trick?

In my experience, it probably won't. Continuing to try new and different approaches to fill your marketing pipeline will more often result in overwhelm, wasted effort, and failure than it will in new clients.

Instead of trying to fix your marketing by just seeking out more ways to meet people or collect names, email addresses and phone numbers, stop for a moment. What is the problem you're trying to solve? In other words, what's really getting in the way of your marketing success?

Listed below are the five most common marketing problems, and questions to ask yourself to see which ones might be yours. They're presented in order of priority -- problem #1 needs to be fixed before tackling problem #2, and so on. Consider whether making changes in one of these areas might be exactly the fix your marketing needs.

1. HANDS-ON TIME: Are you spending enough time proactively marketing? Not just getting ready to market, or thinking about how to market, or feeling resistant to marketing, but actually taking steps that will lead directly to landing clients?

If you're not spending enough time marketing your business, fixing other problem areas won't help much. Start keeping track of how much time you spend actively marketing each week. Most independent professionals find they need to spend from 4-16 hours weekly -- less when you're busy with paying work; more when you're not.

2. TARGET MARKET: Do you have a clearly defined target market which you can describe in five words or less? Does this market already know they need your services? And are you spending most of your time marketing to exactly that group?

Once you feel confident you are dedicating enough time to marketing, the next hurdle is making sure you're marketing to the right people. Focusing your efforts on a specific target group with a defined need for your services will make everything you do more effective.

3. MARKETING MESSAGE: Do your descriptions of your services name the benefits you offer and results you produce for your target market? And are these benefits and results that this market is looking for? Do you deliver your message every time you make contact?

Letting prospective clients know exactly how you can help them will make the most of the time you spend marketing to a defined audience. Your message needs to be clear, focused on the client's needs, and typically delivered multiple times to the same prospects.

4. FOLLOW-THROUGH: Do you have a system for following up with every prospect until they say either yes or no? Are you able to complete all the steps for each marketing approach you are using to make it pay off?

Without follow-through, much of your marketing effort is wasted. The typical prospect will need to hear from you (or about you) 5-7 times before deciding to work with you. And most marketing approaches need a follow-through element to succeed. For example, attending networking events requires post-event follow-up with the people you meet. Online networking requires regular participation, not just posting when you have something to promote.

5. MARKETING APPROACH: Are the strategies and tactics you are using to reach your market the most effective approaches available to you? Are they appropriate for your target market, and a good match for your skills and personality?

Only after addressing the first four problem areas above should you think about changing how you market. Because in truth, your tactics may not need to change. Whether you've been marketing yourself with cold calling, public speaking, or social networking, once you are spending enough time, marketing to the right people, delivering a targeted message, and following through on all your efforts, your results will improve dramatically.

So finding new or different marketing approaches -- the place where most peoplestart to fix their marketing -- is actually the last area to consider. The most effective approaches are those that include personal contact with your prospects, increase your credibility, and lend themselves to building relationships over time. And, approaches that match your skills and personality are more likely to succeed because you will actually use them instead of resisting them.

Once you know what might be stopping your marketing from being successful, make a commitment to fix what's really wrong. Resist the temptation (and hype) to keep trying new "silver bullet" marketing tactics or overloading yourself with endless possibilities. Finding the best marketing solutions will be much easier when you're trying to solve the right problem.

Copyright © 2013, C.J. Hayden

C.J. Hayden is the author of Get Clients Now!™ Thousands of business owners and independent professionals have used her simple sales and marketing system to double or triple their income. Bridget is a licensed facilitator for Get Clients Now!n Learn more about the Get Clients Now! program here.

Get Clients Now! is a trademark of Wings Business Coaching LLC and is used under license.

What to Put in Your Contract With a Recruiter (Strategic Alliances/Partnerships)

Developing the wrong kind of relationships with recruiters can put your resume writing business at significant risk. They can make promises to you about providing a volume of clients that can be enticing — but can they deliver? And at what cost (both in terms of finances and the commitment it will require from you)?

Going into these relationships armed with the right knowledge and information can help assure you pick the right recruiters to work with — and negotiate an agreement that works for you — and for them. 

Questions: 

• Will you (the firm) be the “client” or will I be working with (and billing) the job seeker directly?

• What kinds of clients do you work with? Any specialties? What salary ranges do you usually work with? Remember that “generalist” firms in particular might send you some clients you don’t usually work with. If this is the case, you might want to make arrangements ahead of time with a subcontract writer to handle those clients.

• Do you anticipate these project to be resumes only, resumes and cover letters, or other types of materials (bios, portfolios, LinkedIn profiles, etc.). Would you be interested in offering any other services to your clients — i.e., career workshops, interview coaching, salary negotiation advising?

• How many projects do you think you will be sending me (per week, or per month)?

• How do you anticipate the client management process being handled (how I normally conduct business, or do you have something else in mind — i.e., meeting the client at your offices, or representing myself as your agent?)

• How will referrals be made? Online? Will you email me the client information and I make contact? Will you set up a formal affiliate page and/or link? Or will you give the client my contact information, and the client will contact me?

• How will sales be tracked? Are you responsible for tracking leads and clients, or am I?

• How will payment be handled? Will the client pay you, or me?


Issues to address when structuring an agreement (these are addressed in detail in the special report, but here is an overview):

• Tracking referrals

• Compensation

• Scope of commissionable work

• Reporting requirements

• Pricing

• Contact details

• Clients you don’t/won’t work with

• Client ownership and ownership of work (copyright)

• Nondisclosure/confidentiality

• Payment details

• Expense reimbursement

• Defining the nature of the relationship (“status”) – i.e., independent contractor, employee, or agent

• Responsibilities of each party

• How default/breeches are resolved

• Limits of liability

• Term of the contract

• Contract termination


Excerpted from: “Developing Strategic Alliances and Partnerships With Recruiters” by Bridget (Weide) Brooks.

Why Are You Quoting Me More For My Resume Than (This Other Company)?

Every so often, I provide a quote for a resume to a prospective clients, and the client comes back and asks why my quote is so much higher than another firm they've contacted. Or, when I follow up with them, they tell me that they've chosen a lower-priced provider.

Here's what I write back:

I'm glad you found someone to assist you with your resume update!

As you might imagine, with more than 4,000 resume writers worldwide, fees very considerably. In fact, I've done quite a bit of research on this topic as the editor of a trade magazine for resume writers. While it's true you might find someone competent who will charge very little for their services, the majority of professional resume writers -- that is, individuals who do this for a living -- invest quite a bit of time and money in keeping abreast of the latest trends in resume writing (especially about things like keyword summaries for companies who use applicant tracking systems). The national average for a resume is $478, according to my latest research.

You'll also find a wide variety of credentials among professionals. As a member of three national professional resume writing associations, and as a Certified Professional Resume Writer with a bachelor's degree in journalism and public relations, I have more than 17 years of experience writing interview-winning resumes. My clients rely on my expertise to get them an interview in a highly competitive job market. 

For example, I had a client recently who paid around $400 for his new resume and cover letter -- but he landed six interview from 10 resumes he sent out, and ended up accepting a new position that will pay him $25,000 more than his current position, with the potential for $15,000 more in bonus. In essence, his $400 investment landed him a 30% raise. His situation isn't typical, but many of my clients have landed more modest increases -- along the lines of $8,000-$10,000 -- through development of an accomplishment-focused resume that helps them not only get the interview, but helps the interviewer establish the areas of value that he/she can bring to the company -- by saving money, saving time, attracting new clients, etc.

I share this information with you not to impress upon you the results I've achieved with my clients, but to let you know that your investment in your career can make a big difference over time. Finding a job faster (being out of work for a shorter period of time), being able to quantify why you're worth a $3,000 higher salary than you were initially offered … these are things that an effective resume can do for you.

I hope that you are able to achieve the results that you are seeing from the service provider that you selected. Good luck in your job search!

Bridget (Weide) Brooks, CPRW
Certified Professional Resume Writer
Image Building Communications
402-393-4600

Here It Is At Last: The Secret to Marketing

C.J. Hayden

Guest Post by C.J. Hayden, MCC
Well, that got your attention! Isn't that what every independent professional is really looking for -- that one magic formula that will take the effort out of marketing and bring you all the clients you need, forever?

Searching for this marketing silver bullet, they read articles and books, take seminars and home-study courses, and hire consultants and coaches. And in the process they learn about many, many so-called marketing secrets.

These "secrets" to marketing consist of supposedly surefire approaches like search engine optimization for your website, publishing articles online, social networking, joining a leads group, sending postcards, and running pay-per-click ads. There are of course many more, and each of them is being touted by someone as the ultimate solution for marketing your business.

Trying to sort out the truth in these conflicting claims leaves you with three basic possibilities:

• All of this is nonsense; there is no secret to marketing.
• One of these approaches probably really is the secret, but since you have no way of knowing which one, you'd have to try them all.
• All of these probably are secrets for some people at some times, but none of them may be right for you.

No matter which of these points of view you take, the result is that none of these secrets are ultimately very helpful.

For many years, I've said that the real secret to marketing for independent professionals is choosing a set of simple, effective things to do, and doing them consistently.

That word "effective" can make this a bit tricky. You have to know what is effective in order for this secret to work for you. If you were to choose a set of completely ineffective things to do, this approach would fail.

But by "completely ineffective," I mean ideas like running a Yellow Pages ad to market a management consulting business, or networking on Facebook in order to make more contacts with doctors, or sending out direct mail letters to attract psychotherapy patients. When the marketing tactics you pick are that far off base, no amount of consistency will make them work.

If you choose a set of activities that have any level of effectiveness, they will work if you do them consistently. Cold calling will work if you make enough calls. In-person networking will work if you attend events regularly and follow up with the people you meet. Public speaking will work if you speak to audiences of a decent size on a regular basis.

With consistency and persistence, you can make even the most mildly effective marketing approaches pay off in the long run. But that qualifier "in the long run" is the catch. You don't want to wait that long. No one does.

Is there another layer to this secret that will make it all happen faster? Yes. Choose a target market that needs your services and can afford to pay for them, craft a message that market will respond to, choose a set of simple, effective approaches to reach that market, follow through on each approach, and spend enough time on your marketing to produce results.

Notice your emotional reaction to reading those words. They're not very exciting, are they? It sounds like work.

It would be much easier if the secret was something like search engine optimization, where you could pay someone else to do all the work and the clients would simply appear. Or joining a leads group, where you could show up at a weekly meeting and the other members would hand you business. Or running pay-per-click ads, where you would never have to talk to people before they became your clients. But of course none of these approaches really work that way.

Don't blame yourself for wanting to avoid hard work. It's human nature to look for the easy way out. But if you spend all your time searching for the effort-free way to market, you will end up making your job much harder. Every time you try another new way to market but then don't follow through on it, or give up too soon to see results, you waste time and money, and lose momentum. By trying to avoid work, you actually create even more.

So instead of looking for a magic formula to avoid the work of marketing altogether, find ways to make it easier on yourself. Here are four suggestions that will help.

• Choose a target market you enjoy spending time with, and whose issues and goals you care about.
• Get help with crafting marketing messages if messaging isn't your strong point.
• Use role models, recommended advisors, or a trusted system to identify only the best marketing approaches, then do what they advise.
• Use the support of a buddy, coach, or success team to help you follow through on your plans, market consistently, and break through fear and procrastination.

Note that if the above are ways to make marketing easier, doing the opposite of any of these will make it harder. Refusing to choose a target market, for example. Or spending time and money marketing with an off-target message. Or trying flavor-of-the-week marketing tactics no successful person in your field uses. Or not doing enough marketing because it's scary. Or trying to do everything on your own. Or continuing to chase after silver bullet solutions.

The secret to successful marketing for independent professionals is choosing a set of simple, effective things to do, and doing them consistently. The secret behind this secret is finding ways to make the process easier. And the secret behind that secret is to stop looking for another secret and get to work on implementing the first one.


Copyright © 2010, C.J. Hayden

C.J. Hayden is the author of Get Clients Now!™ Thousands of business owners and independent professionals have used her simple sales and marketing system to double or triple their income. You can take the Get Clients Now! program from Bridget (Weide) Brooks. Learn more here.

How to Write a Feature Article to Attract More Resume Clients

One of the best ways to increase your visibility and credibility as a resume writer is to write. It's no surprise that most resume writers don't see writing articles as a chore. But sometimes, you can get stuck when you sit down to write an article. So here's a blog post with a 4-step process to help you get started.

Here’s how it works…

Step 1: Choose a Topic

Try to solve a question the jobseekers you want to work with have. If you're looking for ideas, check out "What Should I Write About?" It has lots of article prompts.

What Should I Write About?

Step 2: Write an Article on the Topic

Once you’ve chosen your topic, then your next step is to write a 400 to 600 word article on this topic. Your goal is to provide "useful yet incomplete information." That’s because you want your readers to solve their problems by choosing to work with you.

Step 3: Craft a Compelling Title 
Next, you need to craft a title that gets readers to click through to your article. To do this, offer a benefit to those who click through, such as the quick and easy to solution to their job search problems.

Step 4: Submit Your Articles… and Sell! 
Now you’re ready to use your article to drive traffic to your site! You can:

• Submit this article to EzineArticles.com, http://www.articlecity.com, GoArticles.com, ArticleAlley.com and Buzzle.com. 
• Use it as the basis of a HubPages.com or Squidoo.com page. 
• Post it on niche jobseeker forums (where allowed). 
• Upload it to your blog. 
• Post it on social media sites. 

Career Thought Leaders Under New Management

I received this email from Wendy Enelow today. Wendy and Louise have sold Career Thought Leaders and the Resume Writing Academy (RWA) to Marie Zimenoff!

We are delighted to introduce you to the new owner of Career Thought Leaders (CTL) and Resume Writing Academy (RWA): MARIE ZIMENOFF. Marie is the former President and Board Member of The National Resume Writers’ Association and the Colorado Career Development Association, and owner of A Strategic Advantage resume and coaching business in Fort Collins, Colorado. Her credentials include: a Master of Education in Human Resource Studies with a focus in Counseling and Career Development; Nationally Certified Counselor; Certified Personal Brand Strategist, Certified Career Management Coach, Certified Executive and Leadership Development Coach; and Nationally Certified Resume Writer. She has trained workforce development, college career services, and independent career professionals and presented at national conferences for The NRWA, NCDA, and NAWDP. Many of you already know Marie, but for those of who you don't, wait until you meet her! She is one of the brightest and most forward-thinking career thought leaders ...  someone we trust will nurture CTL and RWA ... someone we know will take these wonderful organizations and lead them to a higher level of excellence. We couldn't be more thrilled. Here are a few words that Marie wanted to share with everyone: It is my honor to join the Career Thought Leaders executive team and continue the dedicated efforts of Wendy, Louise, and the current/former advisory council members to advance the careers industry. Providing opportunities, resources, and training for my colleagues in the industry to stay abreast of rapid-changing trends and better serve their clients is my passion. I am excited to expand this joint mission of CTL and RWA. So, what does this change mean to you and to the programs already underway? Executive Resume E-Summit: New Formats, New Strategies, New Ideas  – March 20, 2015 I'll be teaching this program with Marie and am already working on the teaching guide. As always, Louise is preparing an exquisite portfolio of 30+ pages of executive resume samples and resources for all attendees. Click here to read program description and register. CTL Conference – April 17, 2015 Marie, Louise, and I are hard at work planning the CTL Conference – both the live (University of MD) and video-streaming events. We shared some conference details in an email last Thursday (February 19, 2015), so take a few minutes to read about our presenter, Gerry Crispin, and his program: "The Candidate’s Experience in 21st Century Recruiting: Data, Influencers & Experiences from 95,000 Job Seekers Worldwide." All program details and registration information will be posted on the website shortly. CTL Associates You'll continue to enjoy all of the benefits of your CTL affiliation! Watch for an email from Marie in a few days with details for your upcoming quarterly call with CTL Board Members Michelle Carroll and Ruth Winden. They'll be leading a discussion about the latest trends in career coaching. Great people, great information, and great colleague-to-colleague interaction! If you're ready to become a CTL Associate and take advantage of the brainstorming calls, program discounts, special opportunities, and more, watch for an email from Marie later this week with a special incentive as she welcomes each and every one of you into the CTL community! Click here to read about all of the benefits that CTL Associates receive. Current RWA Certification Students Louise and I will continue to work with all students currently enrolled in RWA. All new students will have the pleasure of working with Marie and her team as they make the RWA certification program even stronger. Click here to read about the certification program and what a tremendously positive difference it will make in your writing skills! Louise and I put a great deal of thought into our decision to sell CTL and RWA and finding the "right" person to assume leadership. The ideas, energy, and expertise that Marie has made her the perfect candidate, and we couldn't be more excited. Plus, we still get to be involved with great programs and events, without having to manage day-to-day operations. Perfect for everyone involved! Be sure to add (Marie's email addresses) to your address book so you'll be certain to receive her messages and opportunities. We'll be sharing a lot with you this week as we work through the transition to make CTL and RWA even better than before! We'd like to close this message by sending our deepest thanks to every one of you who reads our messages, participates in CTL and RWA training programs and opportunities, contributes your knowledge and expertise as a CTL Associate or blogger, and all of the other ways we've interacted over many years.  We're forever indebted that you've allowed us to be a part of your professional lives and hope that we can continue to be colleagues for years and years to come!

Tired of the "Feast or Famine" Cycle in Your Resume Writing Business?

One of the most frequently asked questions I get from resume writing colleagues is has to do with the "feast or famine" cycle that is common in many businesses -- but especially for career services professionals.

In my annual survey of resume writers, there is definitely a cyclical nature to when jobseekers seem to naturally seek us out (January and September are usually the two busiest months -- which is no surprise, given New Year's Resolutions and kids returning to school after the summer break). But what do you do in June … or October … or December … to keep the phone ringing?

The answer is to do a simple series of marketing activities every day -- incorporating up to 10 simple tasks into your day each day (or at least several days each week) will keep an endless stream of prospective clients coming your way. Some of these tasks may only take 5 minutes, and many of them won't cost you anything. But it's being mindful about your marketing -- instead of waiting until you have a lull -- that will keep your appointment book full.

I wrote a blog post back in December 2013 about the "feast or famine" cycle, and I talked about the GET CLIENTS NOW! book in that post. I've been using C.J. Hayden's GET CLIENTS NOW! system in my own business since I first heard her speak at a resume writing conference back in 2003. But last month, I decided to become a licensed facilitator for the course because I've seen the positive impact that it can have if you learn and implement the system. Although I've been in business for 19 years now, there are still times when I need to reactivate my referral sources or fill a couple of empty spots in my appointment book. (Although I use the program most often now to fill group programs and attract new members to my membership sites, since I'm a strong believer in the power of passive income!)

Earlier this week, I taught a teleseminar that shares some of the principles behind the program. You can listen to the recording of the "5 Secrets to Attracting All The Clients You Will Ever Need" teleseminar here:


I'm offering three upcoming sessions of the GET CLIENTS NOW! program for resume writers. The first, which starts Feb. 23, has already sold out. There are two more sessions with a limited number of spaces available. One session is on Tuesday evenings, starting March 10. The other is on Wednesday mornings, starting March 25. If you take the time to listen to the call recording (it's only 38 minutes), you'll get a special promo code to register for 50% off the regular program price. But that offer expires Feb. 19, so take the time to listen soon!

If you want to learn more about the program, check out this page:
Get Clients Now

Get Clients Now!™ is a trademark of Wings BusinessCoaching LLC and is used under license.

www.getclientsnow.com

4 Advantages of Creating Your Own Little Monthly Payments Membership Site

You know how much I believe in creating passive income and recurring revenue in your resume writing business. If you've been following my trainings and writings for any time, you may have considered creating your own membership site. 

By starting one of these services, you can sell the same item (like short reports or LinkedIn training or even a monthly teleseminar call on a job search-related topic) to hundreds or even thousands of subscribers. But that’s just one benefit of creating a subscription service/membership site. If you’d like to learn more about this business model, then read on to learn more.

Advantage #1: More timeAs a resume writer, time is one of your most valuable assets. With a subscription service, you don’t have to go out looking for new buyers in order to get paid again. You just release a new "product" each month and reap the profits. You’ll save time that you can use to deliver one-to-one resume services or to spend with loved ones.

Advantage #2: Keep costs downWhile you may have to pay for a few technical tools in the beginning, the long-term cost of running a membership site is low. This is not a business model that you’ll have to sink hundreds or thousands of dollars into every year. You pay the initial costs then just up-keep or maintenance costs for things like hosting and domain names. You can spend as little as $25 a month for Wild Apricot membership software and it's as easy to use (or easier!) than Microsoft Word. (It's what I use for BeAResumeWriter.com.)

Advantage #3: Subscriber loyaltyWhen you consistently provide good content to your subscribers, they will become loyal. This is important to growing your business because happy, loyal customers are likely to tell their friends or co-workers about your one-to-one resume services (or become one-to-one resume clients themselves!). This can put even more money into your pocket each month.

Advantage #4: Subscribers spend more
As mentioned in #3, once you’ve converted a subscriber into a loyal customer, then he is likely to look at your other services (and information products). A customer that feels like he’s receiving a lot of value for his $10 subscription will be more willing to pay for a $350 resume than a cold prospect would. This means that you shouldn’t be shy about sharing information about your one-to-one resume services with your current subscribers.

Starting a membership site can feel overwhelming. But that’s where a course like Little Monthly Payments can help you. You’ll find that the process of launching a membership site is broken down into easy-to-follow steps that you can start taking today. Check it out!



Little Monthly Payments will give you the confidence and courage to start your own micro-continuity program. Find out how here: http://bit.ly/littlemonthlypayments
If you are reading this before Feb. 28, 2015: use promo code SAVE30BUCKS

The 5 W's of Client Accomplishments

When collecting client accomplishments, keep in mind the "5 Ws" -- principles most commonly associated with journalism.

The 5 W's are Who, What, When, Where, and Why.

You want to find out:

• Who does your client work with -- both within the company, and outside the company?
• What do they do? Initially, this is about finding out what their responsibilities are, but we need to take it further.
• When -- not in the context of time, but when would they be missed?
• Where -- again, not in the context of geography, but where do they have the biggest impact? Where are their accomplishments most noticed? By their colleagues? By their boss? By their customers?
• Why -- why does your client's specific contributions matter -- in this job, and for this company?

Interested in more strategies to gather client accomplishments? Check out "Write Great Resumes Faster."

Do You Have a Kindle? Use It To Learn

If you have a Kindle, have you heard about the Kindle Owners' Lending Library (KOLL)?

If you have an Amazon Prime membership, one of the benefits of membership is that you can take advantage of the KOLL – allowing you to borrow one book a month from over 500,000 available titles.

Better than a public library because of the sheer volume of books available, you can use the KOLL to learn. Study resume writing techniques, borrow business books, read biographies of successful business owners.

Not an Amazon Prime member? Try the Kindle Owners' Lending Library for free as part of a 30-day free trial of Amazon Prime. Use my affiliate link to give it a try:

Leave me a comment below and let me know what book you borrowed first through the Kindle Owners' Lending Library!

Resume Writers: Get Ready for the Biggest Corporate Layoff in U.S. History

I've seen this reported over the last few days from numerous sources -- IBM is poised for the biggest layoffs in company history. In fact, some are saying this will be a record-setting layoff among all U.S. corporations. IBM is expected to lay off more than 110,000 employees (or about 1/4 of its workforce):
http://www.itworld.com/article/2875112/ibm-is-about-to-get-hit-with-a-massive-reorg-and-layoffs.html

While many of these folks will be directed to company-paid outplacement firms, others will no doubt be seeking out the services of professional resume writers. (And, as the article surmises, even those who aren't laid off are likely to update their resumes and LinkedIn profiles in case this round isn't the last.) These aren't just IT professionals -- there will be folks in administration, marketing, operations, customer service, and finance too.

You may be contacted by media in your area looking to "localize" this issue, especially if there are IBM offices in nearby. (Google "IBM" and your city name and see if there is an office in your area. We have one in Omaha, for example.)

OR, if you are looking to generate media coverage for your resume writing services, today would be a great day to reach out to your nearby news media (especially TV) and offer yourself as a source to interview about what to do when you're laid off.

For example, you could call one of your local TV stations and ask for the assignment editor. Ask if they are planning on doing a local story on the impact of IBM's layoffs, expected to be the largest corporate layoff in U.S. history. Introduce yourself: "I'm (name), of (company name). I am reaching out to you to offer information and resources to help those among your (viewers/readers) who will be laid off, and their families. I can share information and advice that will help these folks, and it's applicable to any of your audience who have recently been laid off or fired."

If you are interested in reaching out to the media, I'm offering my teleseminar recording and transcript of "Feed the Media: How to Get Free Publicity for Your Resume Business" for free download until Feb. 1, 2015. It will help you prepare to be a media source. Click here to download it.

Want some resources to help clients if they are fired or laid off? Check out this Pass-Along Materials package: So You Got Fired! (Or You Think You're About to Get Fired)

Should I Discount My Resume Services?

There's been a lot of discussion recently about offering discounts for resume writers  -- especially for friends and family. But discounts might not be the best way to convert a prospect into a client.

Prospects who ask for discounts may be more likely to turn into PITA (Pain-in-the-A$$) clients. But even if they don't ask for discounts, sometimes resume writers may feel pressured to offer a discount to get the client to sign on.

I have a better idea.

Creating a sense of urgency — buy now! — is the single most important factor in turning résumé prospects into résumé clients. Ask any résumé writer: It’s critical to get a client to commit on the first call. The longer they wait, the slimmer your chance of getting them to open their wallet.

But you don't have to offer them for a discount to get them to sign on.

Here's a strategy I share in my special report, "Turning Browsers Into Buyers":

1. Offer Time-Sensitive Bonuses

How to use a low-cost, high-value bonus to clinch the sale.

Just offering a bonus is a great way to incentivize people to buy what you’re selling. But when you make the bonus time-sensitive, you increase the urgency. And that means increased sales!

Think about the infomercials you see on television. Many of them offer a “gift with purchase” — something extra when you make your purchase. Simply offering a special bonus — and it doesn’t have to be anything expensive — can increase your conversions. But when you combine that bonus with a deadline, you make this strategy even more powerful. That’s because a sense of urgency can help get people to commit.

This does not have to be a high-pressure sales tactic.

Examples:

·       “I’m offering a special bonus for new clients who decide to take action today. If you order the Deluxe Résumé and Cover Letter package, I’ll also enroll you in our ‘30 Days to Your Next Job’ Challenge, which is a $49 value, for free.”

·       Order your Résumé Rewrite package in the next 48 hours, and you’ll get a free 8-day “Leveraging LinkedIn In Your Job Search” training — a $49 value.

·       Buy the “Six Steps to a $6,000 Raise” and you’ll get a free 15-minute salary negotiation strategy session — but hurry, this special offer ends tomorrow!

You can also use this tactic for products and services you sell on your website. For example, “If you purchase a one-hour job interview coaching session, you’ll receive a free ebook, ‘55 Questions You Should Be Prepared to Answer in an Interview,’ — if you reserve your coaching session by May 31.”

Low-cost bonuses can include:

• Ebooks or digital special reports

• Workbooks or tip sheets

• Recordings and/or transcripts of teleseminars you’ve done

• 15-minute “strategy sessions” when the client makes a high dollar purchase. These can also be lead-ins to your coaching services or coaching packages, giving prospects a “try-before-you-buy” sample of what coaching can do for them.

Most of these are things that won’t take you a lot of time to create — but have a high perceived value for clients. Just offering a bonus can increase your sales — but putting a time limit on it makes it even more powerful.

So next time you're tempted to offer a discount, offer a bonus instead.

You can purchase the "Turning Browsers Into Buyers" special report for $27 here.

Some People Are Not Cut Out for Self-Employment

I was talking to an acquaintance last week. He's a "stylist" for J. Hilburn, an upscale clothing company that uses the "direct sales" model -- think Pampered Chef, Avon, Tastefully Simple, and Arbonne. His "real job" (he was the one who called it that -- I'd just call it his "day job") is as an insurance agent.

He had the opportunity to set up an exhibit booth at a conference for insurance agents, brokers, and agency managers. There would be 300-400 of these folks at the conference, and most of them wear suits (or anything the opposite of "Casual Friday") at least once a week, if not daily. They would be great prospects for his products.

But here is what he said when I talked to him about participating in the conference:

• "I would have to take the day off of work to man the booth."
• "I incur costs for marketing materials, and with that many people, that would be expensive."
• "I can't afford a booth because I might not make any sales."

When I suggested he could partner up with another J. Hilburn agent to provide a personalized customer service experience -- with limited breaks and 300 people roaming the Exhibit Hall simultaneously, he might not get to talk to very many people, but if he paired up, they could talk to more people. Plus, they could split the cost of the booth, this was his response:

"No, I want them all myself."

Sigh.

This guy is not cut out to be self-employed. He'll have a day job for the rest of his life. (He actually told me that! He said he would never leave the agency he works for. He plans to keep working there until retirement.) 

Resume writers who start their business need to invest -- not just money, but TIME in meeting qualified prospects. When you get the opportunity to get in front of people who need your services, take it! If that means teaming up so that you can meet the needs of your customers, don't be selfish! 

And yes, you need to invest in marketing! Sometimes you have to spend money to make money. (This guy doesn't have to give everyone their own J. Hilburn catalog, but having 1-2 on display is critical, and he can provide catalogs only to people who agree to be measured -- so he can enter them as a customer in the  J. Hilburn app, or those who are otherwise identified as serious prospects.)

If you're so tied to your day job that you're not willing to make some sacrifices to be your own boss, you're probably not cut out for self-employment. And that's fine, but don't be confused about it. Owning your own resume writing business requires a leap of faith.

“Whenever you see a successful business, 

someone once made a courageous decision.”

– Peter F. Drucker

What I'm Doing Differently This Year

As I mentioned earlier this week, my word for 2015 is "FINISH."

I love starting projects ... I even enjoy the middle ... but sometimes, finishing is hard.

I was talking to a couple of resume writing colleagues about this today, and they suggested some ideas to help ... but I think the biggest thing for me is focus and mindfulness. Making it a priority to finish the projects is the first step. That includes actually putting tasks on my schedule so that I spend time on them each day.

I'm also using Evernote to help. Each day, I start two notes. One is a daily journal to help me keep track of my time. If I don't track my time (even loosely), it gets away from me. The second note is a daily to-do list, with no more than 10 items in bold that are my priority for the day. I try to at least get the bolded items checked off each day. (And I love checking off items!) I can copy-and-paste the items that are still on there to the next day's note.

The second thing I do is I write "FINISH" at the top of both of the Evernote notes. This reminds me of my overall goal for the year.

The third thing I'm doing is actively focusing on learning. I'm dedicating a minimum of 1 hour a week (my ideal goal is 2 hours a week) to continuing education and learning. That includes NRWA teleseminars, Career Thought Leaders Expert calls, and courses on Udemy. (I shared my affiliate link with my colleagues who want to learn on Udemy -- they're offering a $10 special on more than 9,000 courses, but it ends at midnight Pacific time tonight.)

I saw this statement on Facebook just before the end of the year:
If you want things to be different, do something different.

What are you doing differently?