Tools I Use In My Resume Writing Business

I'm often asked what tools and resources I use in my resume writing business. Here's a list of them!

1&1 Domain Name Registration and Website Hosting

Affordable, easy-to-use domain name registration (starting at $.99/year for domains, and $5.99/month for hosting). You can register multiple domain names and point them all to one website easily, allowing you to promote your different services and products but drive traffic (website visitors) to specific pages of your main website.

AWeber E-Mail List Management and Autoresponder

Every resume writer needs to build a mailing list with very little technical know-how. AWeber walks you through the process of creating your opt-in form (and will even host it on their site for you, so you don’t even need a website to get started with building your mailing list). AWeber offers both autoresponder messaging (you can pre-schedule a series of emails to go out at designated intervals when people join your list) and broadcast emails (send a message whenever you want). Your first month is just $1, and just $19/month after that (for up to 500 subscribers).

Audio Acrobat

If you host free or paid teleseminars, are interested in podcasting, or want to create audio training programs, check out Audio Acrobat. Offers complete ease in creating and hosting audio clips — no technical skills required! Offer client coaching? Record the calls and offer them as a bonus to your client! And check out “sizzle lines” — record special content and give prospects or clients access. Free 30-day trial, then $19.95/month for the Basic Plan.

Clickbank

An online market to bring buyers and sellers together. If you create an information product, Clickbank is a great way to find affiliates to promote your offer. If you’re looking for affiliate offers to promote, Clickbank is a great way to find relevant products to recommend. It’s also a great way to research what clients will be interested in — find products that are hot sellers!

Constant Contact

The most popular solution for building a mailing list. A more “user-friendly” email list management program than AWeber...with social media management tools built in. If you’re looking for a program that will allow you to easily create a client e-mail newsletter and the ability to send broadcast emails easily, check out Constant Contact. Offers a free 60-day trial, and prices start at just $20 after that.

Elance

Looking to outsource some things you can’t — or don’t want to — do yourself? Elance is a great place to go to find project-specific vendors, including website designers, copywriters, transcriptionists, researchers, and more.

Fiverr.com/Vikiana

Need an ebook cover or website banner made? Check out Vikiana on Fiverr.com. Don’t be put off by the poor grammar on her page — she does excellent work, fast, and starting at just $5.

EventBrite

The easiest way to offer free or paid registration for your next live or virtual event. There’s no cost to you if you don’t charge for the event, so if you want to host your first free teleseminar, consider using EventBrite. If you’re charging for the program (again, in-person or online), you’ll pay a small fee to EventBrite for each ticket sold, plus either a PayPal processing fee (if you want registration funds to go through your PayPal account) or you can use EventBrite’s credit card processing (with associated fees). Total fees add up to about 6% of sales, but you only pay for what you sell, and the registration pages are extremely easy to set up.

Fotolia

If you have a blog, Fotolia is an extremely inexpensive way to acquire photos and illustrations to accompany your posts. It’s also a fabulous choice for photos to use to illustrate your information products (ebook artwork, for example). A stock photography site, it offers a massive amount of choices, starting at about $1 per graphic. Make sure you purchase the correct “rights” for how you want to use the graphic. (For example, you’ll pay a bit more for graphics you want to use on an ebook you’re selling than on a blog post.)

Payloadz

The easiest way to sell digital information products (ebooks, special reports, forms, guides, audio programs, etc.) online. The Payloadz Express option is for low-volume sellers and is a great way to get started. The full Payloadz option offers an affiliate program to help you find folks to promote your products, and their online store will also provide additional visibility for your products.

PayPal

Some people hate it, some people love it … most just see PayPal as the easiest way to accept credit cards without having a full scale merchant account. I gave up my traditional merchant account so I wouldn’t have to deal with the hassle of PCI compliance, and PayPal has been a great solution. It also processes recurring payments for my BeAResumeWriter.com membership site.

Joan Stewart — The Publicity Hound

If you’re looking for ways to get free publicity for your résumé writing business, you need to check out Joan Stewart’s offerings. She’ll teach you “tips, tricks, and tools” for free publicity.

Robert Middleton — Action Plan Marketing

I’ve been using Robert Middleton’s marketing ideas for service providers for years — he offers extensive training for how self-employed professionals can attract their ideal clients. His free, 24-page “Marketing Plan Workbook for Attracting Clients to your Professional Service Business” is the best guide to defining your ideal client and creating a client-attracting core marketing message is the best I’ve ever seen.

Smart Blogging Skills (Kelly McCausey)

Blogging and article writing are two of the best ways to attract clients (and generate website traffic) as a résumé writer. This self-paced, 15-week program is a great step-by-step guide to either starting a new blog, or improving your existing blog. Although she emphasizes WordPress as a blogging platform, many of the techniques can be applied to any blog.

Vistaprint

Your resource for inexpensive, high quality marketing materials (business cards, fliers, signage, specialty products, and more) for promoting your résumé writing business.

Wild Apricot

If you want to create a membership program for your résumé writing business, Wild Apricot is a robust solution that is also extremely easy to get started with. It offers a free, advertising-supported level all the way up to multiple professional levels (depending on the number of subscribers you have).

Some links in this post are affiliate links. Affiliate links mean that if you are led to a site and make a purchase, I may earn a commission from that sale.  Not all links are affiliate links. Some are purely for sharing. You are under no obligation to make any purchases from my link. I only recommend products and services that I use or am personally familiar with.

Resources For Resume Writers

Are you familiar with these resources that can help you as a resume writer?


Start, Operate, Profit! The Ultimate Resource for Building a $100,000 Resume Writing Business
(3rd edition)
Teena Rose’s excellent book to help you start or grow your resume writing business — “the definitive resource for those getting started or who want to be the best they can be.” The book’s contents encompass business structure and naming, business planning, marketing and advertising, pricing, customer relations, resume writing strategies, add-on products, and more. You can also visit the link to receive a free 19-page preview of the book. Available for immediate download as a digital file.


Making Money as a Resume Subcontractor Special Report
Looking to earn extra income as a résumé writer? Subcontracting can be an excellent source of supplemental income. This 45-page special report includes profiles of resume writers who subcontract, information on what subcontractors pay, how to contact them (including a sample cover letter and résumé), results of the Resume Writers’ Digest Subcontracting Survey (average compensation, turnaround time, workstyle, etc.), keys to success (from the contracting writer’s perspective), what to look for in a contract, and more than 30 listings of contracting individuals and firms (including requirements, workstyle, turnaround time, compensation, and more). Available for immediate download as a digital file.


Write Great Resumes Faster
Make more money with less work! Are you ever stumped on where to start when writing a resume? Do you keep track of how long it takes you to write a résumé? Looking for ideas on how to create better resumes to win your clients an interview? How much more money could you make if you could write resumes even just a little bit faster than you do now — without sacrificing quality? This special report contains hundreds of ideas and resources compiled by Bridget (Weide) Brooks, CPRW. Hundreds of copies of this book have been sold to résumé writers — many consider it an “indispensable resource” they use for inspiration when they get stuck. Available for immediate download as a digital file. (Third edition.)

Developing Strategic Alliances and Partnerships With Recruiters
Are you thinking about developing a referral relationship with a recruiter, but are wondering where to start, and how to structure it? This special report has the answers. Topics covered include: How to find recruiting firms to partner with, questions to ask a recruiting firm (or to research) if you are approached for a referral relationship, what operations issues you should consider (like how to track referrals, compensation, and scope of commissionable work), how you should decide what to pay for a referral (and when you might not have to pay for high-quality, new clients at all!), Contains case studies from actual resume writers. Available for immediate download as a digital file.


Find more ebooks and special reports here:
BeAResumeWriter Resources

How Much Do Resume Writers Charge?

I received this question via email yesterday from a career professional:

"Bridget, do you have any information -- or from your own experience -- about the average price charged by resume writers? I think in one of your programs you mentioned something like $500? I think this is probably high. I have been looking at some websites, and they charge $179-$199 for a professional resume. $500 probably is for a resume writer who is well known in the industry. Can you forward me pricing information? Thanks."

Here's my response:

I do have current statistics on pricing for resume writing services in the U.S. 
The figures for an average resume and cover letter have been pretty steady for the last 3 years -- around $500. The average number of resumes written by professional resume writers is 2-4 per week, according to the 2011 survey data.

• 29% of resume writers charge $100-$299 for a resume and cover letter
• 35% charge $300-$499
• 12% charge $500-$699

"Resume mills" -- with multiple writers -- tend to charge less than a single writer web site. 
Certified writers generally charge more than non-certified writers. Resume writers who charge more than $1,000 per project tend not to put their prices on their website -- they quote client projects individually.

I pulled up five random websites from thenrwa.com for illustration:
-- http://www.WriteStepResumes.com/Services.html (Alabama) - $199 to $399
-- http://www.awriteresume.com/services.htm (Arizona) - $299 to $1199
-- http://www.eischensresume.com/services (California) - $200 to $750
-- http://www.Career3D.com/services.html (Colorado) - $297 (resume re-write)
-- http://www.srbcg.com/reacutesumeacute.html (Connecticut) - $299+

All are substantially above the $179-$199 rate ... but again, none of these are "resume mills."

Here is a profile of the "average" resume writer -- 
excerpted from the "Profile of a Professional Resume Writer" special report, which you can get free here by putting in your name and email address. (Offer is for professional resume writers and career coaches -- not for jobseekers, please!)

Get the Profile of Professional Resume Writers Report Here

Profile of the "Average" Resume Writer
Based on the survey information collected, here is the profile of the "average" resume writer:

She is a female in her mid-50s, a self-employed resume writer who has been writing for 11-15 years. She is certified as a resume writer who belongs to one professional association (either the Professional Association of Resume Writers and Career Coaches (PARW/CC) or Career Directors International (CDI).

Our average resume writer works from a home office primarily, but occasionally meets with clients in person -- usually in a public place, like a coffee shop (not a separate business office). She spends 24 hours a week writing, and another 15-20 hours a week on administrative and marketing activities. She writes 2-4 resumes each week, and her average package - for which she charges $350 - includes a resume, cover letter, and references document. She collects the full payment upfront for her work and uses a combination of a questionnaire and phone interview/phone consultation to gather information from the client.

As for income, she brings in gross revenues of $3,600-$5,600 each month, and she nets around $55,200 per year after taxes.

Although she has her own profile on LinkedIn, she's not actively soliciting clients on LinkedIn, nor does she do very many LinkedIn profile development/overhaul projects -- primarily because she's unsure of how to market this service and what to charge. She gets most of her clients from her website or referrals. She has a personal Facebook account, but not a Facebook Business Page (if she does have a Facebook page for her business, it has fewer than 100 "Likes" or "fans.") She doesn't have a Twitter account, or if she does, she's not using it very often.

When it comes to keeping up with trends and information in the industry, she relies on her professional association, resume books, and teleseminars (mostly free, but 1-2 paid ones a year) for information. She doesn't attend professional conferences (either in-person, or virtual ones).

Her biggest frustrations revolve around getting new clients (especially educating them about the value of a professionally written resume), and the hassles of being self-employed (recordkeeping and taxes, managing the processes and paperwork associated with client management, and having to wear "all the hats, all the time"). She's not in this just for the paycheck -- she'll often spend an average of an hour of her time with her clients to help them with other aspects of their job search (answering their questions about job searching or preparing for the interview), and won't charge them extra for this assistance. She loves the work that she does, especially when clients let her know her work has helped them land their dream job.

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Notice that the "average" resume writer charges $350 for a resume and cover letter, but the survey data found that $500 is the "average" across all survey respondents. In profiling the "typical" resume writer, I used the most commonly provided answers, not the "average" calculated. Note too that the survey is based on self-reported responses. 

Want to learn more about who resume writers are, and what we charge? If you're a resume writer, career coach --  or are interested in becoming one -- enter your name and email address in this form and you'll immediately receive access to the "Profile of Professional Resume Writers" special report, and emails with resources that will help you become more effective in your work and in your work with clients.

GET THE FREE REPORT: "Profile of Professional Resume Writers: Who We Are, What We Charge, How We Work"

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10 Headline Hacks for Client Resumes and LinkedIn Profiles

The most important part of the client resume and LinkedIn profile is usually the first thing readers see: the headline.

The headline immediately alerts readers if the rest of the content is what they’re looking for. The first line the reader sees should tell them instantly if what your jobseeking client has to offer is exactly what they are looking for in a candidate for the opening they have. You can accomplish this by using a strong headline and then following it with informational sub-headlines (in the LinkedIn Summary) or a qualifications summary or bullet points (on the resume).

The headline has to convince the reader to continue reading. You only have a few seconds to capture the reader’s interest and attention. And, on LinkedIn, you have limited space — your client’s headline can be a maximum of 120 characters. On the resume, you can use more space, but the best resume headlines are generally 5-10 words.

Stuck for how to get started writing the headline? Try these headline hacks (formulas) excerpted from this special report, "Writing Better Headlines For LinkedIn and Client Resumes":

• [Job title] for [industry] at [company name] 
• [Job title] specializing in [skills/keywords] 
• [Job title] focusing on [job functions] 
• [Job title] that gets [these results] 
• [Adjective] [job title] With a Track Record of Success in [results] 
• [Job title/keyword] who does [what] for [target audience] [+ PROOF] 
• [Job title] + [differentiator] 
• [Job title] + [target audience] + [industry/field] + [achievement/results] 
• {This client} helps [target audience] [do or make what?] 
• {Client’s biggest achievement} 

Want more strategies for creating reader- and SEO-friendly headlines? Check out the special report.

Writing Better Headlines For LinkedIn and Client Resumes

When you only have seconds to capture a reader's attention, the headline is especially important. This short report gives you the tools you need to write attention-getting, powerful headlines for client resumes and LinkedIn profiles.

The report covers:

• The one question every headline must answer

• Questions to ask before you start writing the headline

• Three specific strategies to write the headline

• More than a dozen headline formulas (a cheat sheet!)

• Tips for formatting your headlines

• The role of keywords and SEO strategies in headline writing

• A 10-point "Checklist for Assessing The Headline" 

Buy "Writing Better Headlines For LinkedIn and Client Resumes."

Why Do Employers Hire?

When writing resumes, it's important to keep in mind why employers hire.

In her book, "Resume Magic" (now in its 4th edition!) Susan Britton Whitcomb outlines the 12 "Employer Buying Motivators" -- really, the reason why employers need employees.

There are 12 specific needs that a company has. These include the company's desire to:

• -       Make money
• -       Save money
• -       Save time
• -       Make work easier
• -       Solve a specific problem
• -       Be more competitive
• -       Build relationships / an image
• -       Expand business
• -       Attract new customers
• -       Retain existing customers

Keep these 12 motivators in mind when writing the resume and target the client's accomplishments towards how they can help the employer meet these 12 objectives.

Are You Risking Your LinkedIn Account to 'Help' Clients?

I pulled up Facebook today and saw a post from a colleague that said, "Logged into LinkedIn this morning under a client's account and..." and I stopped reading.

As a resume writer, you may be "helping" your clients by logging into your client's LinkedIn account and populating their profile for them. After all, "they're paying me to help them," or "they're busy" or "they won't do it right." All valid reasons. Unfortunately, LinkedIn is very clear on this point. Here's the LinkedIn Terms of Service:

You agree to ... 3) not use other's accounts



When you signed up for your LinkedIn account, you entered into a legal agreement. You're bound by this agreement if you use LinkedIn:



The prohibition against signing into someone else's account is actually listed twice in the LinkedIn Terms of Service.

Under section 10.2: Don't undertake the following: 7) Use or attempt to use another's account...




But people violate LinkedIn's Terms of Service all the time, don't they? Also under section 10.2, it says you can't "Publish inaccurate information in the designated fields on the profile form (e.g., do not include a link or an email address in the name field)."



Because everyone else -- including some of the biggest names in the resume writing industry -- are doing it, it's okay if you do it too, right?

Growing up, my Mom always said, "Well, if everyone else jumped off a cliff, would you?"

My personal stance on this is no, we should not be logging into client's LinkedIn accounts and updating their profiles. Ever.

Do you want to risk your personal LinkedIn account? And your client's? Your client is relying on you to provide them with advice. If you tell them it's okay for you to log in to their account and their account gets shut down, are you putting yourself at risk? Yes. In theory, your client could sue you.

I understand that people will say that they "don't have time" to do this themselves -- but just having a static LinkedIn profile isn't going to really benefit them. If they don't know how to manage their own LI profile, they probably shouldn't be on LI at all. It's better to NOT be on LI than to put something up there they don't use.

I liken it to the role of the resume in the job search. We help clients come up with the content (resume, cover letter, bio, LI profile content, etc.) but once we've created it, it's up to the client to actually USE it.

We don't go on the job interviews for them. We give them the tools but they must use them.

One way to emphasize this to "busy" clients is, "This is the difference between teaching a man to fish, and giving him a fish. I know you just want the fish, but I'm not doing you a favor if you don't learn how to use these tools as part of a bigger career management strategy. The benefit to being on LinkedIn isn't just having a great Headline and Summary -- it's engaging in Groups, giving and getting Recommendations, making Connections, and building a pond that is well stocked with fish for the future. I'm asking you to take an hour now to learn how to use LinkedIn, and 10-15 minutes a week going forward to manage your account so that you won't go 'hungry' in your job search again in the future."

You can give them resources that will TEACH them how to use LinkedIn. You can purchase my LinkedIn Pass-Along Materials -- a 40+-page step-by-step guide to help them set up and manage their LinkedIn account. For $20, you can put your name on it and use it with all your clients (contact me for details -- currently updating it for the "new look" LinkedIn for 2017).

If your client knows how to use LinkedIn, but you want to give him/her a document they can use to populate the LinkedIn profile -- I also give you a step-by-step guide for that (LinkedIn Profile Delivery Document)

If the client is truly *that busy,* they probably have an assistant or someone they can give your LinkedIn Profile Delivery Document to (or maybe their wife or kid) who can implement it for them.

But I personally would not risk my LinkedIn presence for any of my clients. And I don't think you should either.

In a Resume Writing Rut? Here's Eight Ways to Boost Your Creativity!

Feeling creativity drained? Stuck in a resume writing rut? Today's blog post will give you eight ways to boost your creativity. You ARE creative -- you just have to let your creativity out!

Here's how:

• Be More Mindful

There are a lot of things we do every day without even thinking. We get up, shower, brush our teeth and go about our lives mostly on autopilot. Try getting up in the morning with a new mindfulness about even the most mundane activities. Think about how your sheets feel on your body right before you get up; think about how the shower water feels; think about how the toothpaste smells and tastes, and so forth. Take new pleasure in everyday experiences and really be "in the moment" as you experience them.

• Look at the World Differently

If you drive to the store the same way each time, take a different route. If you have a viewpoint in life that is different from a friend's, take the time to give their world view some consideration. You don't have to tell them; it's simply a practice to looking at the world through a different lens, which might bring rise to new ideas and thoughts that you never allowed yourself to experience before.

• Go for a Walk

If you're working on a resume and feeling stuck, get up and get out. Go for a brisk walk. While you are walking, try not to think of anything but your walk for the first couple of minutes. After that, it's okay to think of the resume and brainstorm ideas as you walk. You might consider bringing a recording device with you so that you won't forget anything that comes to mind. Often, taking the pressure off is the best way to become more creative.

• Change Your Environment

One of the best things about working for yourself is the ability to change your environment. You can take your laptop to the park or the local coffee shop to do some work. Need a bigger change? Try cleaning up your office, painting it a new color, and moving around the furniture. Change helps your mind work better.

• Learn Something New

Take a class; read a book; go to a conference. However you choose to do it, learn something new. It's important that you are always learning and growing. What you learn doesn't actually even have to be related to resume writing. It can be something just for you -- such as learning how to garden, or golf. It can also be something that helps you more directly in your business such as learning how to incorporate passive income into your resume writing business. The important factor is that you make it formal enough that you do it regularly and once you've learned, move on to learning something else new.

• Get Moving

Yes, walking is moving, but you need more regular exercise in your life than a walk when you are frustrated or blocked. People who work at a desk and sit for more than four hours a day are at a higher risk of sudden death than those who have other types of jobs. The scary part is, many of us sit for more than 11 hours a day, which increases your risk of death early by 40 percent. Join a regular exercise plan or create your own regiment, and then get up every 90 to 100 minutes and move around for 10 minutes -- or buy a standing desk.

• Eat Better

The brain needs glucose to think. That's why you crave all that sugar when you are doing a lot of work and really want to stuff your face with chocolate or ice cream or both. Give yourself permission to eat more fruit while you're working, and you'll find that your brain works better. Studies show that people who eat sweets during or before a test perform better. Make the sweet something healthy like a banana or a sweet juicy peach. A green smoothie is even better.

• Take Action

Sometimes being more creative is simply a matter of going from thinking to doing. The truth is there is no such thing as a creative block. You've likely heard of "writer's block" but have you ever heard of "Cashier's Block" or "Doctor's Block" or seriously any other career that gives you an excuse not to get to work other than so-called creative professions? These blocks really don't exist. Your creativity is there for you on command as soon as you accept that it is.


Try these eight ways to boost your creativity! Do you have a tip for how to feel more creative? Share it in the comments below!

2014 NRWA Conference Preview Call: Michelle Aikman

Thinking about attending the NRWA Conference in Denver this September? I attended the NRWA Conference Preview call on Friday, May 9, and here are some of the takeaways!

Michelle Aikman

Breakout Session Speaker – Friday, Sept. 19 (9:45 to 10:45 a.m.)

"Mind the Gap: Resume Strategies for People with Paid Work Gaps"

Michelle is originally from Denver, so she said she's interested in coming home to visit friends and family. As the spouse of an active duty military service member, Michelle has personal experience with a "very mobile lifestyle" as a military spouse -- one that lends itself to gaps in paid work employment.

She noted that employers do care about gaps -- they wonder about your client's motivation, fit with the job, and more... you want to help your clients avoid an employer thinking "You didn't do anything?"

Her strategies will apply for gaps due to any type of caregiving (for children, family, or aging parents), breaks due to "soul searching," personal medical issues, and more. She'll help you formulate the correct strategy to help clients -- whether it's appropriate to disclose the reason for the gap, the impact the gap will have on the candidate's selection, and when and how to disclose the information.

Questions to examine in developing the strategy are:

• Will it (the situation) happen again?
• Is it due to lifestyle?
• Is it an ongoing problem?
• Is any accommodation required?

Michelle will help you turn your client's "boo-boos" into "boo-yahs!"

Find out more about the NRWA Conference here.

2014 NRWA Conference Preview Call: Louise Kursmark

Thinking about attending the NRWA Conference in Denver this September? I attended the NRWA Conference Preview call on Friday, May 9, and here are some of the takeaways!

Louise Kursmark, MRW, CPRW, JCTC, CEIP, CCM

Opening Keynote Speaker – Wednesday, Sept. 17 (2:30 to 3:45 p.m.)

"The Future of Resumes"

This will be the sixth NRWA Conference Louise has attended. She is going to "break down what it means to write a resume." Louise identified four trends she will examine:

• Less is more. "Lean, clean, tight writing" that can be "skimmed and scanned." Kursmark says the first glance at a resume might get six seconds of the reader's attention.
• More is more. "Write leaner resumes with rich detail, but allow people with more interest to learn more" by linking to LinkedIn, media appearances, or a portfolio.
• Why resumes don't matter. Kursmark says the "resume is the second point of determination" nowadays with more people searching on LinkedIn for candidates.
• Why resumes are vitally important. The "resume is the foundation, the work, the story" she notes. The information comes from the work to develop the resume and flows through to the rest of the career communication documents, such as LinkedIn profiles. It requires clear differentiation of the candidate, and a strong message.

Kursmark said there's a quote that she particularly likes: It's something like, "It's dangerous not to keep moving forward, because if things keep changing -- but we don't -- we are falling behind."

Find out more about the NRWA Conference here.

2014 NRWA Conference Preview Call: Brenda Bernstein

Thinking about attending the NRWA Conference in Denver this September? I attended the NRWA Conference Preview call on Friday, May 9, and here are some of the takeaways!

Brenda Bernstein

Breakout Session Speaker – Wednesday, Sept. 17 (4:00 to 5:00 p.m.)

"Make Them Laugh, Make Them Cry: The Standout College Application Essay"

Brenda is the author of "How to Write a Killer LinkedIn Profile…And 18 Mistakes to Avoid." She is also the founder and senior editor at The Essay Expert. Brenda will be talking about how to create better applications in her presentation.

She says the two most important parts of the essay are the introduction and the last paragraph. Brenda says to never start an essay by talking about the weather.

Brenda's presentation will include practical exercises for attendees to work on.

"Everyone has a unique story to tell," Brenda says, and resume writers have to be willing to get "really personal" with their clients to uncover those stories.

Find out more about the NRWA Conference here.

Checklist for Marketing Your Resume Writing Business

This month's special report for BeAResumeWriter.com focuses on "Attracting Your Ideal Resume Client." Once you've identified who that target client is, you should conduct a marketing campaign to help you reach your ideal services. To help you plan the campaign, answer the following questions about your resume writing business and the services you provide:

• Have you analyzed the market for your service? Do you know which features of your service will appeal to different market segments? 
• In forming your marketing message, have you described how your service will benefit your clients? 
• Have you prepared a pricing schedule? What kinds of discounts will you offer (if any), and to whom will you offer them? 
• Have you prepared a sales forecast? (In other words, how many clients will you serve times how much you’ll charge per client = your annual sales revenue, or sales forecast) 
• Have you planned any sales promotions? 
• Have you planned a publicity campaign? 
• Do your marketing materials mention any added services that clients might want to purchase? 
• Is your brand likely to appeal to your target market? 

Overwhelmed? Try Keeping a Stress Diary

We all feel stress sometimes. You've got a resume you've been working on for days, and you just can't seem to find the right words to describe your client. Or a client has turned into a PITA. 

Stress is the natural response of our body to help us deal with difficult situations. Without it, we would be unable to survive. The problem is that nowadays, most people have too much of it. This can not only be detrimental to your health, it can also hurt your resume writing business. That's why it's a good idea to figure out what stressors are causing you problems and address them so you can be more productive and effective.

If you are having trouble losing weight, doctors will often recommend you keep a food diary. If you are having stomach issues, they will have you record food and digestive symptoms. Pain problems? Again, record your pain and anything that might trigger it.

If you're having trouble with stress, why not keep a stress diary? This can help you figure out not only what is causing you stress, but also what the most effective way to deal with it is.

You can use a blank notebook, or you can create your own form. Or, you can find stress journal forms online.

What you want to record each day is:

• What stressor you have faced
• How stressed you are.  Itís usually recommended to use a number scale instead of descriptive words.  This way you can easily compare different stressors and their effectiveness. 
• Physical symptoms of stress.
• What you did to ease your stress.
• How well it worked. 

Once you've kept your stress diary for a while, you can then start analyzing it by looking at your stress and looking for patterns. It might help you figure out what stresses you out the most or what coping technique works best for you. You may also find things you didn't think you would -- for example, that you are less stressed in the evenings or around meal time.

The key in using a stress diary is actually doing something with the information you learn. If you're lucky, you will find a simple solution, like using a coping method to stressors that seems to work better than others. Then you can simply use this method and reduce your work stress.

While it may seem to be a bit complicated, stress diaries are fairly simple once you get the hang of them. This will not only help you work more effectively, it can also improve your health and even save your life.

If you are having trouble finding patterns and useful information in your stress diary, you might try taking it to a doctor or psychologist. They can not only help see issues, they can also help recommend more effective coping techniques for dealing with your stressors.

Once you figure out what causes you stress and how to best deal with it, you'll find yourself working and feeling better.

CDI Offers Tip Sheets for Resume Writers

Since launching their library of downloadable expert tip sheets in March of 2013, Career Directors International has expanded upon the concept to now offer best practices in 24 different core areas for resume writers, career coaches, and career entrepreneurs. Sourced from the top minds in the industry, they provide at-your-fingertips advice to those wanting to save time, avoid reinventing the wheel, and know they are accessing the most up-to-date and cutting-edge data.

When Career Directors International (CDI), a global member-based organization of resume writers and career coaches, launched their Best Practices Tip Sheets program a year ago, they knew the sky was the limit on what could be done to improve functionality for industry professionals. Working with the guidance of their volunteer-based education committee, CDI has sought to address timely issues that plague their members.

CDI President, Laura DeCarlo, states, “We live in an era of information, which leads to overload, with much of that information being irrelevant or faulty. Our key goal with the Best Practices Tip Sheets is to help career professionals avoid a confusing and exhausting learning curve while allowing them to step out of the fray of data overload. The Best Practice Tip Sheets deliver timely, relevant information to solve the problems that plague them, whether it’s about writing a resume or handling a business-building challenge.”

CDI staff and volunteers have their ears to the ground, constantly monitoring internal discussions and industry trends and changes. In this manner they are able to pinpoint what their members need to know now so that they can deliver the standards that are needed industry-wide. Committee members work with the membership and other industry leaders to solicit, research, curate, and edit data to produce 1-2 tip sheets each month. Each tip sheet is meant to provide immediate value with a ready-made tip sheet that can be shared with job seeking clients or used by the professional to master a new skill set.

CDI’s current tip sheet library includes:

Business

• Selecting a credit card processor
• Calculating service prices/rates
• Demonstrating cost of employment vs. cost of career services
• Crafting a powerful and protective client agreement
• Identifying and deflecting difficult clients
• Setting boundaries and controlling clients
• Strategies and tips for income tax preparation
• Adding value to resume packages with bonus items
• Using resume writing and career coaching guarantees
• Relaxing and de-stressing
• Taking a vacation without getting hassled or losing business
• 
  

Interviewing, Job Search & Career Coaching

• Creating interview portfolios
• Helping older job seekers
• Questioning strategies for coaching clients on job search
• Strategies for job seeker telephone interview preparation
• Educating clients on survival jobs
• Networking for job search success

Resumes, Documents & Social Profiles

• Creating LinkedIn profiles (8 pages!)
• Helping older job seekers
• Strategies for creating military transition documents
• Handling employment gaps in the resume
• Resumes and CVs for the UK (publishing soon)
• Resumes and CVs for Canada (publishing soon)
• Resumes and CVs for Australia (publishing soon)

The Best Practice Tip Sheets are just one of hundreds of ways CDI supports professionals within the careers industry. Members also have access to complementary resources including discussion support groups, mentorship programs, thousands of downloadable resources, articles, and tools; trend reports, business and marketing strategy, webinars and teleclasses, and over 70 hours of on-demand expert classes. More information can be found about membership on CDI’s benefits page.

Turn Resume Prospects Into Resume Clients

One of the most important reasons to have an opt-in mailing list of resume prospects (gained by getting visitors to your website and blog to sign up for your mailing list) is to smooth the peaks and valleys of your resume writing business.

If you've been in business for any length of time, you know that you're going to get tons of calls in January, April, and September. But you might find yourself twiddling your thumbs in July, unless you have a way of generating business.

That's why you continuously build a list of prospects, but don't wait until you need the client to fill a spot to start turning them into clients. Start from the moment they sign up for your list. If you do, when a spot comes open you'll have your choice of ideal clients from which to choose. You'll never be without the exact clients you want at the exact right time. Here's how.

Build TrustProvide all prospects with information and education freely without trying to sell to them. When someone signs up for your email list, or signs up for a teleseminar or webinar you're hosting, or reads one of your special reports or ebooks, they are trusting you to deliver a certain quality. Seek to exceed their expectations in order to build the trust they'll need to further open their wallet and choose you as their service provider. (Don't have time to create the content yourself? Check out Pass-Along Materials, which are done-for-you content packages that you can use in your resume writing business.)

Solve Their Problems
Jobseekers have problems. They have issues that you can solve with your expertise. If you can describe issues that your audience has and tell how you can solve those issues, then you show them that you provide solutions for them. But remember to solve the problem they ACTUALLY have, not the one that they THINK they have.

Jobseekers think they need a resume, but what they really need is job search support. They need someone to look at their skills, eduction, and experience and package it in such a way that it is attractive to someone in the position to hire them. In other words, you don't sell resume services … you sell interview-getting services.

Become a Resource
This might sound strange, but there will be resume prospects that you really can't help. But, you'll know someone else who can help them. It's important that you refer them to those people because 1) you've just made yourself a resource to your audience and 2) those whom you refer will remember the kindness and return the favor. Only recommend people you know will do a great job because next time that person needs work that you can do, they'll contact you again.

Provide a Fresh Perspective

Many prospective resume clients will come to you already frazzled. They need so much help that they don't even know where to begin. Take charge of the call (or email) and help your potential client make a list of what needs to be done ("You need a resume, cover letter, LinkedIn profile update, and interview coaching") so that you can determine if you are right for the position. Help them think through the actions and work needed to reach their goal. Focusing on the goal will help your client focus too.

Finally, if you don't convert them to a paying resume client at the time of the first call, ask them to be part of your email list, so that they can receive more information. In addition, whether they're part of your list or not, follow up with them in a couple of weeks or a month or two to find out how things are going for them. (This is easy to do with an autoresponder like AWeber.)

Should You Consider Groupon?

On the NRWA E-List, Tiffany Benitez asked about using Groupon in her resume writing business.

Here is my response:

Groupon and similar services (LivingSocial, local daily deal sites, etc.) can be a great way to boost the visibility of your resume writing business and drive new clients and revenue. I personally know of one NLP (neurolinguistic programming) practitioner who secured 6,000 new clients to a membership program he promoted through Groupon.

A few years ago, I advised a marketing client on their local Daily Deal launch, and it was the Daily Deal site's most successful promotion to that date (and still ranks in the top 10 all-time), so this is a topic that I know something about! They sold out of their special offer, selling $30,000 in gift cards in under 12 hours, although the promotion was set to run for 72 hours (they netted $7,500 – the gift cards sold for 50% off their retail price, and they received 50% of the net revenues).

However, Groupon also has the potential to ruin your business. One-third of businesses who offer Groupon deals lose money on them. And really, you should look at it as a marketing expense, rather than a revenue generator. (There are better ways to jump start your marketing.) So tread carefully.

How do you know if Groupon (or similar services) are right for you?Services like this work best if you charge under $500 for your typical resume/cover letter package and/or you really need clients. Are you willing to use it as a lead generation service and work to build your mailing list in the hopes of converting some of these folks to full-price clients eventually?

Groupon *can* work for service businesses, but not how you would typically think of it. Instead of offering your typical resume and/or cover letter service as your Groupon special, instead offer a product or "fixed" service that can be a "lead-in" to your regular career communication services. Doing a resume for 65% off when it takes you 100% of the time and effort it normally does, doesn't work.

People who would be looking for a resume writer on Groupon aren't probably your "ideal" client. (However, you may attract some people who could *become* an ideal client.) And Groupon will either overwhelm you with customers (numerous photographers and other service businesses have almost been put out of business by Groupon, LivingSocial, etc.) or you won't get much interest at all (but the listing will stay out there "forever" and hurt your other marketing because it will show a seriously discounted rate you're willing to offer -- even though YOU know the trade-off for the low rate is visibility and exposure, potential clients will just see that you're willing to offer your services "at 65% off!")

However, you can use Groupon (and other services, like Fiverr.com) as a lead-generation tool. But you need to do it in a way that you're leveraging your time wisely.

So, consider offering one of these instead:

• Resume review (using a standardized template form) and ebook – regularly $79 (even if Groupon sells it for $39 -- you'd get around $20), you can do a review in 15 minutes (or, partner with a new resume writer to do the reviews and help serve resulting clients).
• Discounted registration for an online teleseminar/webinar on a career-related topic (something super meaty -- like Using LinkedIn in a Job Search). It can also be a good way to drive traffic to an in-person workshop or seminar. [Groupon can be used to promote events and workshops -- in fact, these are more likely to be approved.]
• Fixed-term membership program – for example, a 4-part course on writing your own resume. (As you know, lots of people who purchase self-help resources end up upgrading to a done-for-you service). Other fixed-term topics that may lead you into your full-priced resume services would be things NOT related to resumes/cover letters directly -- i.e., salary negotiation, interviewing strategies, making a career change, LinkedIn, or creating a brag book for your career.
• One-on-one coaching session (structured session on a specific topic -- like interview preparation or LinkedIn Summary Review or salary negotiation) or a discount on a multiple-session coaching package (like 4 or 6 coaching sessions).

Consider your price point for what you offer carefully. You are asked to discount what you're offering up to 90% (off retail pricing). Know what your time value is (base price you charge per hour, even if you don't actually bill clients an hourly rate) so that you're not overcommitting yourself. Take into consideration not just the time you're spending servicing clients, but also the time to set up the offer and provide customer service (including answer questions from prospective buyers).

Before submitting your application to Groupon, prepare yourself/your business. For example, if you want to do offer #1 above, you'd want to put up a page on your website with the $79 critique + ebook offer (so they can see you already sell this at FULL price -- even if you haven't sold any yet). You also need to write the ebook so you can show them a sample if they ask. If you wanted to do offer #2 above, you'd go ahead and put together the workshop curriculum and teach it at least once (even if it's offered as a bonus at no charge for existing clients) -- so you can record it and provide a copy of the recording to Groupon to show the value (if requested). And, most important, have the systems in place to facilitate a flood of orders, if it materializes.

When you're using Groupon as a lead-generating tool, it's really to build your mailing list. So you want to make sure you have a mechanism in place to capture their information when they redeem their Groupon voucher -- for example, using an autoresponder (like AWeber) with a form to enter their name and voucher number that returns an email requesting they send their resume as an attachment, and providing the download link for the ebook, and then has a series of emails that lead them into the purchase of your other services (resume and cover letter, LinkedIn critique, LinkedIn training program, etc.). Again, you want it as automated as possible.

Other tips:

• Limit the number of vouchers you sell. You can always extend the deal or offer it again, but a scarcity premise helps. (Groupon will have some input into the minimum number offered, but you can insist on a cap.)
• Let buyers buy one voucher for themselves and one as a gift.
• If you can, do *two* offers together -- one for a low-priced product (<$50) and one for a higher priced (>$150). This gives people a choice, so they can choose something they want. But make sure BOTH offers are on the same topic – like a "DIY" option for $49 and a done-for-you service for $199. (This also establishes the value of YOUR expertise -- they're paying you for your time.) 
• Research offers made by similar practitioners in other markets. This can also help with your application to Groupon by showing what's worked in other areas.
• Research what's being offered in YOUR area too. Look at past deals -- what sold well? What didn't?
• Market it yourself too! One of the best things Groupon offers is visibility and exposure. Leverage it by sharing with YOUR tribe too (your existing mailing list, on your social media platforms, etc.)

If you get turned down by Groupon, consider local daily deal sites instead. Two local newspapers in my area offer their own daily deal sites. Google "daily deal" and "your city" to find a local site.

Here was an offer made on a local Daily Deal site affiliated with a local university):

Also, you could consider offering your OWN daily deal. You can use a service like Constant Contact's "Offers" (which has a social marketing component), or Facebook Offers on your Page (as long as you have at least 50 Likes).

What are your thoughts about using Groupon in your resume writing business? Leave me a comment or question below.

Generate More Leads for Your Resume Writing Business With Social Media (Checklist)

Social media is an excellent tool to use to generate more leads for your resume writing business. At your fingertips you have access to thousands of people -- it's a networking event on steroids. But, how do you use social media to attract the right audience and generate the right leads for your resume writing business?

Here's a checklist of things to consider when using social media to attract prospective clients to your resume writing business:

• Know Your Audience. You have to know everything you can about your audience. Who exactly are they? What is their gender? How much money do they make? What are their fears and concerns? What problems do they have that you can solve? You can get to know your audience by going where they are and studying them. (One easy way to do this is to look at the LinkedIn Groups targeting jobseekers.)
• Spell Out Your Goals. You can't start any type of marketing without a goal. In this case, it's lead generation. How many leads do you want to generate -- and in what period of time? Exactly who do you want as a lead? What makes a perfect lead, and what would attract that perfect lead?
• Create a Content Strategy. Use content to capture clients. You'll need to create content for your website/blog and social media that has the point of your marketing campaign in mind: Getting more leads. (More prospects = more potential clients.)

After that, almost everything else rests on content to promote your lead capture pages.

• Create Compelling Content. If you want someone to trust you to give them information so that the lead can become a prospect, you're going to have to work for it. Great content uses images, video, audio, and is engaging and relevant to the audience.
• Put Sign-Up Forms on Social Media. You can put a sign-up form right on Facebook, and Facebook can become the landing page. When applicable, put the sign-up form where the content is so that you can get a higher conversion rate.
• Improve Your Social Media Profiles. Sometimes before someone clicks through your links they're going to check your profile. If you have a bad headshot, and a half-filled out profile, they're not going to go back and give you their email. Nope. They're going to click away, never to return. Don't let that happen. Improve your social media profiles -- always. (This is especially important if you offer LinkedIn profile development services!)
• Spend Some Money. If you've created an awesome content marketing strategy, but hardly anyone is seeing it, then it might be time to pay for sponsored posts on social media networks that have that offer. Capturing leads is one of the ways that you can use social media advertising without spending a fortune. 
• Offer Something Substantial. Giving away a freebie to get a lead's email address is standard practice -- but what you need to offer nowadays to get the prospect to opt-in has changed. You need to offer something of genuine value -- getting someone to opt-in to an email newsletter is no longer seen as valuable to potential clients. Instead, offer a special report, e-course, or teleseminar recording/transcript.
• Create Multiple Landing Pages. Create a new landing page for each social media network so that when your audience clicks through the link on your content, they are taken to a special page that welcomes them and makes them feel at home. 

With the number of people within your target audience using social media, making social media work for you as a lead generation tool is a no-brainer.

Want to learn more? Check out "Using Content Marketing in Your Resume Writing Business."

Coming Up With Content For Career Seekers

Content is one of the best ways to drive traffic to your resume writing business website, increase your visibility with targeted prospects, and increase your conversion rate for resume prospects becoming resume clients.

But sometimes it can be a challenge to come up with ideas for what to write about. Here are some ideas for helping you come up with interesting and compelling content ideas.

Read!
It might seem like a novel idea, but reading more can help your mind become more creative — even if you're reading fiction. Reading for enjoyment can open creative portions of your mind that you may have had closed for a while. This is especially true if you've been super focused on your resume writing business and not doing much in the way of recreation. Oddly, watching TV doesn't help. Reading uses more energy and more of your brain, while watching TV uses less energy than sleeping.

Exercise
If you feel stuck, get out of the house and do some exercise. If it's a nice day, take a brisk walk around your neighborhood; if it's not a nice day, go to an indoor mall or gym to walk around and don't think about your business or that resume you haven't started writing yet. Just think about breathing, and how your arms and legs feel while moving. A 10-minute brisk walk focusing only on your breathing and movement can open your creative mind faster than almost any other activity.

Reuse, Repurpose, and Repeat
If you've been blogging for a long time, it's likely that you feel like you've said it before. Well, if you posted about something five years ago, it's likely out of date. Take a little time once a week or so, or if you're stuck for ideas, and go back to an old blog post. Rewrite it and update it, especially if the advice is now old or irrelevant. In addition, you can take a bunch of old blog posts, move them to a Word document, edit and create an ebook. Any way that you can make the old new again is a good way to create fresh content.

Finally, remember to keep a note pad, or use your smartphone to write down ideas as they come to you. Don't believe for one moment you'll remember it later. Even if you're in the shower and come up with an idea, get out and write it down before it goes away. By tracking all your ideas, you'll easily be able to sit down anytime you have the time, look at your list of ideas and create fresh content on demand. (I use Evernote to keep track of blog post ideas.)

Jumpstart Your Writing With Pass-Along Materials

After describing Pass-Along Materials to one resume writer, she told me that she prefers to create her own content. Hey, I have no problem with that. But if you don't want to reinvent the wheel — or you just want a jumpstart on your writing, consider Pass-Along Materials. Here are just some of the topics you can access:

Brag About It! (Accomplishments Guide)
Jobseeker's Guide to Working with Recruiters
Jobseeker's Guide to Networking Your Way to Your Next Job
Jobseeker's Guide to Virtual Interviews
Jobseeker's Guide to Understanding Employment Law
So You Got Fired (Or You Think You're About To Get Fired)
Jobseeker's Guide to Developing a Brag Book
Jobseeker's Guide to Getting The Job Offer/Frequently-Asked Questions About Job Offers
Your 2014 Career Roadmap ($20)

Are You An Award-Winning Resume Writer?

Are you an award-winning resume writer? Do you want to be?

It's that time of the year again -- time to enter the Career Directors International's "Toast Of the Resume Industry" (TORI) awards contest.

This year's contest is a bit different than in past years — offering some new rules (one new one I think is very significant), new categories, and new prices.

The TORI Awards Director and CDI Board of Advisors have selected the categories which will be used in this year's contest. They include:

• Best Accounting/Finance Resume. Encompasses any level of accounting and/or finance professional, from clerk to CPA, and up through CFO. (New category this year.)
• Best Sales Resume. Encompasses any level of sales, business development, or producing sales management.
• Best Information Technology (IT) Resume. Encompasses information technology professionals and managers, etc.
• Best Healthcare/Medical Resume. Encompasses resumes written for medical technicians, doctors, surgeons, medical transcriptionists, laboratory staff, administrators, pharma, etc.
• Best Executive Resume. Encompasses any executive-level position in any industry.
• Best International Resume. Encompasses resumes written for any profession within a non-US market.
• Best Creative Resume. Encompasses creative-style resumes in full-color, unusual layouts, artistic writing styles, etc. Very open to interpretation.
• Best Cover Letter. Encompasses any discipline, industry, or career level.
• Best New Graduate Resume. Encompasses any discipline, industry, or career level as long as the focus is on leveraging a recent degree as the career target.

Members of Career Directors International may enter one resume in each category. Entry fees are $40 each (for initial purchase of 1-2 categories); $30 each (for 3-6 categories purchased at once); and $25 each (for 7-9 categories purchased initially). If you've already purchased one or more categories, you can purchase additional categories later for $35 each.

Best Sales Resume – 2013 TORI Awards – Laura Smith-Proulx

View the full resume here:
http://www.careerdirectors.com/members/tori_winners/2013/Smith-Proulx_Laura_Sales1st.pdf

One way to improve your skills is to benchmark yourself against your colleagues. Take a look at last year's TORI award-winning resumes and see how you compare. Be sure to read the final page of each winning submission to learn the client situation and strategy.

I mentioned a rule change in this year's contest — this one is significant. This year, the contest rules state, "TORI entries must be created solely through your own efforts and the input of your client. However, utilizing a third-person proofreader is acceptable."

In previous years, without this rule in place, there was discussion in the resume writing community about resume writing contractors who were taking credit for their subcontract writer's work by submitting those entries as their own. There were also resume writers who were hiring graphic designers to produce their TORI submissions — so while the writing was their own, the formatting was well beyond what the actual client received, or what they were capable of.

I feel that the change in rules is a good one. Feedback from some writers I've spoken with expressed concern that these "incredible" winning entries were beyond what the majority of clients would receive when working with the nominated writers. In fact, I've had a few winners say that they sometimes need to temper client expectations about what their resume will look like, because they want theirs modeled on a specific winning entry, even if their situation and the strategy wouldn't be a good fit.

I can also see the downside to the rules change from the perspective of the TORI award entrant. In your own resume writing business, you are free to outsource any piece of the resume development process you choose — from working with subcontract writers to develop the content to working with a Word expert or designer to craft an attention-getting design. Why should you be handcuffed when it matters most?

We'll have to see how the rules change manifests itself in entries received this year.

Speaking of entries, the deadline to register yourself and receive entry instructions is Monday, June 16, 2014. Entries are due Wednesday, June 18, 2014 by 5 p.m. Pacific.

Interested in learning more? Visit the TORI contest page.

Although I've never entered the contest myself, what I've heard from other resume writers is that the entry requirements are rigorous — so DO NOT WAIT until the week entries are due to put your submission together.

Why A Picture Is Worth a Thousand Words on Your Blog

The truth is that content (articles, blog posts, social media posts) works to get you visibility for your resume writing business … and new clients. This is the content that will attract visitors via the search engine traffic that the keyword-rich content will generate when jobseekers make a search.

Studies show that blogging about your services at least 20 times per month will allow you to get 5 times more traffic than if you don't. This is according to a study done by HubSpot.com. You can literally double your website traffic in six months if you keep it up.

But, if you want the visitors to stick to your blog and read it more than once, it's important to make your blog posts visually pleasing. Putting images in your blog posts will break up the text to make your blog more attractive. In addition, it can help further explain the meaning of the content that you place on your blog. Taking the time to choose a relevant image will make your blog look more professional, too.

There are many ways you can find appropriate images.

Take Photos Yourself
You can produce perfectly good images by using your iPhone to take relevant pictures. If you have a digital camera, that is another way to take pictures.

Get Creative
An image doesn't have to be a photograph; it can be an attractive arrangement of a quote from your blog post made into a .jpg file with a beautiful and colorful background. This is a great way to add interest as well as call out an important point within your blog post. It looks attractive and helps explain meaning to your readers.

Hire Someone
There are plenty of graphic designers on sites like Fiverr, as well as other sites that you can hire to help you come up with appropriate graphics for your blog posts. They may be better at coming up with ideas than you, and it's perfectly okay to hire someone.

Look on Stock Photo Sites
There are quite a few stock photo sites that you can use to find appropriate images to use on your blog. My favorite is Fotolia.com. Some of the sites are free, and some are paid. Just check the license rules to ensure that you have a right to use the image. It's also good practice to give credit for images. You'll notice I use the Fotolia link on my blog post images (it also includes my affiliate link).

You want to use images, but don't go overboard with them. Remember to consider loading time, so use smaller images. As well as that, remember to use the "alt" tags on the images so that if the image doesn't show up for some reason it will tell the reader what the image is. This is also another way to alert search engines about the subject of your website.

RESOURCES:
You can purchase individual graphics from a site like Fotolia.com
Or subscribe to a service like Image Monthly from Kelly McCausey