Stuck? Jump Start Your Brain

Having trouble finding the right word or phrase? One idea is to use a site like Dictionary.com or Thesaurus.com to help get you unstuck.

Happy Fourth of July!

Happy Fourth of July! Be safe out there...

Women-Owned Businesses

These statistics on women-owned businesses fascinated me. The information was reprinted from the January/February 2006 issue of Office Solutions magazine and was originally compiled by the Center for Women's Business Research.

• Rate at which employment at women-owned businesses is increasing: 24%
• Expansion rate of employment at all businesses: 12%
• Percentage faster revenues are growing in women-owned businesses than all businesses: 17%

With so many resume writing businesses being owned by women (the vast majority of them are sole proprietorships), resume writers should take heed of these figures!

QuickBooks Plug-in

Is your resume writing service one of 2.6 million small businesses using QuickBooks to maintain your financial records? I heard about a new product from my credit card merchant account provider that may interest you.

The SmartPayments™ products introduced by Hypercom intergrate electronic payments into QuickBooks Accounting software that may save you time and resources.

SmartPayments products are Microsoft Windows plug-in applications designed to capture transaction data from many popular Point-of-Sale (POS) applications. These products allow your business to process payment card transactions, automatically transmit the data to First National Merchant Solutions (my merchant account provider) and simultaneously update your QuickBooks Accounting software.

The integrated solutions support multiple users, include robust reporting features, and are set to auto-close your daily credit card transactions.

If you're interested in more information, call Hypercom at 888-679-0240. (It's possible the product works with your credit card merchant account provider too.)

I use Mac products exclusively, so I haven't tried this, but I thought it might be of interest to resume writers who process a large number of credit card transactions each day (for example, resume writers who subcontract their writing out to other resume writers.)

When Mother Nature Attacks...

Just yesterday, I talked with my insurance agent after receiving my business insurance renewal policy. I wanted to make sure that my coverage was still adequate, since it had been a couple of years since I'd looked at it.

Good thing. A huge, fast-moving storm moved through today, packing 80- to 100-mile-per hour winds. We lost two of our mature trees in our yard (see photos), although it could have been much worse. Neither tree hit the house -- although the way the wind was blowing in (straight from the west), the one in the back yard should have crashed into the house. Instead, it fell to the south, taking out the fence, but sparing the house.

Although we didn't have damage that would require filing an insurance claim, I'm glad that I have business insurance (in addition to our regular homeowner's insurance). If the tree had come into the house, we'd have business interruption coverage that would help replace the lost income from not being able to work while the home was being repaired.

As I told my husband MANY times today ... it could have been a lot worse.

Let our loss be your gain -- take the time to double-check your insurance coverage. Make sure your limits are adequate for your equipment, and consider business interruption coverage.

Ideas for "Prospering Despite a Downturn Market"

As I mentioned last week in my post on Free Continuing Education, Career Directors International offers free monthly "Best Practices" teleclasses to help resume writers and career coaches brainstorm best practices.

Yesterday, I cleared my schedule for an hour to listen to the most recent one, "Best Practices in Prospering Despite a Downturn Market." There were some great ideas. I was particularly interested in some of the strategies shared by career coach Laura Drew, of Carolina Career Coach, Inc.

One of Laura Drew's best practices is quite attention-getting. She ordered double-sided business cards from VistaPrint. On the back side is a list of teleclasses she offers. She also ordered a baseball cap that has "JOB HUNTING?" in all capital letters. On the business cards, she wrote the word "Hat" in the corner. When she wears her hat out in public (while she's running her errands, she notes), people ask her about the hat, and she gives them her "elevator pitch" and business card.

In one recent outing, she took 50 business cards with her; by the time she got home, she had distributed 47 of them. Those 47 cards turned into 13 paying clients.

That's just one of the ideas from the teleclass. There were more. Members of Career Directors International can access the MP3 audio files from all previous calls, including:

• Background Investigations Mega Trends
• Best Practices in Career Services Pricing
• Best Practices in Coaching Clients Using SWOT Analysis
• Best Practices in Creating Resume USPs
• Best Practices in Millennial Resume Writing
• Media Strategies Tips Seminar
• New Trends in Interviewing
• Paperless Resumes Mega Trends Report
• Resume Fraud Mega Trends Report
• Selling Career Research Services to Clients
• Social Networking Mega Trends Report
• Toast of the Resume Industry (TORI) Q&A
• 2008 CDI Conference (Seattle, WA) Q&A
• World's Best Resume Writer Competition Q&A
  

And here are the upcoming free teleclasses from Career Directors International:

• July 22: Best Practices in Advertising Your Career Service Business
• Aug. 12: Best Practices in While Life/Office Organization
• Aug. 20: International Resume and Career Services Q&A
  
• Sept. 16: Best Practices in Resume Data Mining (Client Information Gathering)
  

Laura DeCarlo is offering a special CDI membership offer for Resume Writers' Digest readers: Join CDI by July 31 and save $25 off the regular membership. Use this link: JOIN CDI and type in "Resume Writers Digest" in the comments box. The cart will show $150, but your credit card will only be charged $125 (you save $25).

Here's another quote from a CDI member who also listened to the best practices audio:

"I just finished listening to the recording of the 'Prospering Despite a Downturn Market' teleseminar. WOW!!! An hour of my time well spent. Thanks, Laura, for giving us such an extensive list of great, mostly free, ways to market and build business. I'm glad I was keyboarding everything you said, so I didn't miss much. You offered a number of specific things to do and places to go to get them done -- things I can get moving on right away. Some are things already on my to-do list, some are new ideas to me. A terrific push to be proactive and work thorugh slow times. I'm all fired up and anxious to get started."
-- Meg Guiseppi, Executive Resume Branding

A Cinderella Story

Wow, what a story of persistence. As I wrote in yesterday's post, the Georgia Bulldogs took on the Fresno State Bulldogs in game three of the College World Series, college baseball's national championship. Down 5-0 in last night's game, the Fresno State team battled back to win 19-10, evening the series to 1 win apiece.

So it all came down to tonight's game. Fresno State took a 6-0 lead and never looked back, winning the national championship 6-1. This was a true team effort -- pitching by committee, no first round MLB draft picks (although Georgia had 2 on their side, including ace closer Josh Fields), two of their best players battered and bruised (two playing with serious hand injuries) -- and their star pitcher had been injured earlier in the year and didn't even make the trip to Omaha.

Called one of the "greatest sports stories in recent years," the unseeded Fresno State team was an unlikely national champion. But they gutted it out.

"Fresno State was forecast to be a Top 25 team coming into the season, but the Bulldogs lost 12 of their first 20 games. They needed to win the Western Athletic Conference tournament just to make the NCAA field of 64, fought off elimination in regionals and super regionals, and became the first No. 4 regional seed to reach the CWS since the tournament expanded in 1999."

I tell you this story because it's an inspirational tale. Sure, your client may not have the qualifications on paper, but if they can just get the chance to do the job, they can "hit one out of the ballpark." In the end, the one that wins is not the one with all the credentials, but with the guts.

Congratulations to the Fresno State Bulldogs...



(The 2008 College World Series theme song -- with some great shots of Omaha -- oh, and cornfields...)

Omaha, USA

Keep your eyes on Omaha this week -- my hometown is a hotbed of sports activity this week as college baseball's national champion will be decided tomorrow in the College World Series as Georgia takes on Fresno State -- go Fresno State!

Then, from June 29 to July 6, Omaha's Qwest Center is the home to the Olympic Swim Trials. Michael Phelps will be here!


Omaha's a great place to live ... I can't help but brag. Maybe we'll get one of the professional associations to hold their conference here someday ...

Starting Up, Starting Over

For many years, in my daily planner (I love my Franklin Covey planner), I had a page I called, "If I Had to Do It Over." On it were the steps I would take if I were starting my resume writing business all over again. I get a lot of inquiries from new resume writing businesses, wondering about success secrets from those who are making it work.

Here are a couple of ideas for those who are getting started -- or thinking about reinventing themselves.

• If I were starting this business today, from scratch, what would I do differently?
• If I ran a competing firm, how would I beat us? How would I distinguish myself? What weaknesses would I attack? (Price, service, customization, turnaround times?)
• What are you known for?
  

Option Paralysis

I'm re-reading a great book, "What Clients Love: A Field Guide To Growing Your Business," by Harry Beckwith (who is probably best known for his first book, "Selling the Invisible.")

On page 47, he talks about "Option Overload":

"Knowing they cannot know and understand all their options, they increasingly choose the most trustworthy and seemingly competent person -- or choose no one at all."

He adds, "Today's clients cannot chose among services and products -- they cannot gather all the information. So they choose among people."

Researchers at Stanford University found that we suffer from "option paralysis" with even simple products. Faced with a few varieties of jams and jellies to choose from, most people will buy at least one jar. When given more options, however, they usually leave empty-handed."

How does this apply to your resume writing service? One popular pricing method throughout the years has been to offer clients "levels" of service -- usually bronze, silver, and gold packages. But offering clients too many choices may keep them from deciding at all.

You might consider offering:

• Resume Only (digital files)
• Resume and Cover Letter (digital files)
• Resume Only (with laserprints and CD)
  
• Resume and Cover Letter (with laserprints and CD)

But go too much beyond those four options, and you're likely to induce "option paralysis." Just something to consider...

Become a Get Hired Now Facilitator

In the September/October 07 issue of Resume Writers' Digest, I wrote an article about the "Get Hired Now!" program and how resume writers and career coaches can become licensed facilitators as an additional revenue stream and service for their clients.

The Get Hired Now! licensee program is designed to provide group coaching and training for job seekers. The program consists of a three-hour seminar designed to be delivered to groups of 2-20 people and follow-up group coaching sessions conducted in person or by phone (teleseminar).

There are two licensing options -- the basic kit for $495 and the Masterful Facilitator Training option for $695, which includes four hours of additional training covering tips for conducting successful groups as well as marketing and selling the Get Hired Now! program.

If you're interested in learning more about becoming a Get Hired Now! facilitator, sign up for the free Q&A session about becoming a facilitator on July 30 at 2 p.m. EST.

The next Get Hired Now! Masterful Facilitator Training Program will be offered Aug. 6-27, 208 (four Wednesdays) from 4-5 p.m. EDT.

Free Continuing Education

The price of gas is up; airfares are outrageous; you can't even THINK about leaving your office for more than a day ... what's a resume writer who wants to keep on learning to do?

One option is teleseminars and webinars. I list lots of those in each issue of Resume Writers' Digest -- but did you know there are FREE teleseminars out there too? In addition to the ones I've listed on here from the Reach Branding Club, if you're a member of Career Directors International, you can also take advantage of their free teleseminars. And if you're not able to attend the live call, you can download the audio from the Members Only section of their website at any time!

An e-mail from Laura DeCarlo caught my attention as a member was raving about a recent program* on "Prospering Despite a Downturn Market" So I checked out some other programs that are available in the free section. Here are just a few of the other offerings:

• Background Investigation Mega Trends
• Best Practices in Career Services Pricing
• Best Practices in Creating Resume USPs
• Media Strategies Tips Seminar
• Resume Fraud Mega Trends Report
  

If you're already a member of Career Directors International, log in to the Members Only section and click on "Audio Recordings." If you're not a member, consider joining. Go to www.careerdirectors.com and click on "Future Members" for a list of membership benefits. Click on the "Join Now" button on the right side of the page.

If you join by July 31 and mention "Resume Writers' Digest" in the "Special Instructions Field," you'll save $25 off the regular $150 membership rate! (Note: The cart will show $150, but when you type "Resume Writers Digest" in the comments box, it will be processed at the special rate of $125.)

* This quote from Laura Labovich of A & E Consulting, LLC, is what caught my attention in the e-mail:

"To think I almost missed the call! My head is spinning since the call ended. I wish I had been more prepared to take notes, because the ideas that were suggested were nothing short of brilliant. I honestly did not want the call to end. In short, I learned easy ways to increase my exposure in the marketplace during a market downturn, without spending a lot of money or dumping my last dollar into advertising. I think this could be a 10-part series, and I know that I wouldn't miss a single one. What a great class...thank you!"

Survey: Heavy Workloads Affecting Financial Folks

Accounting and finance professionals are feeling the pressure of heavy workloads, according to a new Accountemps survey. Thirty-five percent of chief financial officers (CFOs) interviewed said heavy workloads are the number-one workplace concern for their financial teams. Coming in second was job security, with 19%.

The survey was developed by Accountemps, the world's first and largest specialized staffing service for temporary accounting, finance, and bookkeeping professionals, and conducted by an independent research firm. It was based on telephone interviews with more than 1400 CFOs across the United States.

Executives were asked: Which one of the following do you think is the greatest source of work-related concerns for finance and accounting professionals?

Their responses:

• Heavy workloads - 35%
• Job security - 19%
• Corporate governance mandates/compliance issues - 17%
• Personnel issues (coworker conflicts, office politics) - 14%
• Work/life balance issues - 11%
• None of these - 2%
• Other/Don't Know - 2%

"The combination of compliance mandates, traditional projects and shifting priorities has challenged accounting and finance professionals to keep up with their growing workloads," said Max Messmer, chairman and CEO of Robert Half International and author of "Human Resources Kit for Dummies: Second Edition." "The problem is further compounded by a shortage of highly skilled candidates in many specialties."

Business, Interrupted

Omaha has gotten pounded by storms over the past few weeks. Last Thursday night, we had tornadoes and high winds. Sunday morning, I was awakened by tornado sirens at 2:30 a.m. (two tornadoes damaged the suburb areas of Omaha, causing $20 million in damage). And then on Wednesday night, we had more tornadoes (including a twister that killed four Boy Scouts at a training camp less than an hour north of the city), plus marble-sized hail, and enough rain to start a river running down my street.

Weather is an issue wherever you live. From earthquakes and wildfires in California to hurricanes in the South, to tornadoes in the Midwest, there's a high likelihood that sometime during the course of your business ownership, something will happen that will interrupt your business.

In Nebraska and in Iowa, saturated ground can't handle any more rain; flooding is already a problem.


A couple of years back, I wrote an article for Resume Writers' Digest about this subject. Rather than dig it out again, I'm just going to give you the highlights of what you should do to make sure you're protected.

• Make sure you have adequate insurance. You should have a separate business policy to cover yourself -- and it should include business interruption coverage. In the event of an extended event, it will replace some of your lost income. Make sure you also have adequate coverage for your business equipment. Some personal policies have a "cap" on the total amount of computers and similar equipment covered (could be as low as $2,000-$3,000). If that's the case, add a rider to your personal policy to increase your coverage.
• Inventory your home and office. Most people are unaware that if you have a claim -- especially an extensive one -- your insurance agent will need a list of all of your possessions, including purchase dates and serial numbers. Not only will having this information readily available increase the likelihood that you are reimbursed for everything you lost (who can remember everything you own in a time of disaster?), but it will also speed up processing of your claim. I recommend hiring a member of the National Association of Home Inventory Professionals to do this. (Otherwise, it's one of those items on your to-do list that you "always meant to" get around to, but didn't.) Make sure you keep a copy of your inventory offsite too (mail it to a friend who doesn't live near you, or a relative). Keep it updated -- check it at least every six months and add new purchases.
  
• Back it up. This is another subject I've talked about before -- and honestly, I'm not as good about it as I should be. So make it automatic! Subscribe to an online service that offers automatic backup capabilities. For the stuff that can't be backed up online automatically, make it a habit to back that up on the first day of each month. And be sure to keep a copy of your backup offsite!! It will do you no good to have a backup in your basement if it floods and everything is destroyed.
  
• Buddy up. I've talked about this concept before in terms of having a professional will, but it's also vital in an emergency. Partner up with a colleague in another part of the country who would be able to take your calls and handle new business and projects while you're in recovery mode. Keep an emergency list of contacts, including your buddy and the phone number (and passwords) you'd need to transfer your phone service and give your colleague access to your e-mail and website.

No one likes to think about this kind of disaster affecting your life -- but if you're in business long enough, it's inevitable. In the past week alone, we've dealt with wind damage and power losses. In the past, an ice storm knocked out our power for 12 days.

So take a cue from the Boy Scouts -- and BE PREPARED!

Have You Been Critiqued by TheLadders?

There has been some controversy in the resume writing community lately as clients of a few resume writers have submitted their new resume to The Ladders for a free resume critique and come back to their resume writer with the feedback that the client's resume needs further help.

I received an e-mail from a member of the Career Management Alliance that TheLadders is concerned about this issue, and wants your feedback:

IF YOU'VE BEEN UNFAIRLY CRITIQUED…THELADDERS WANTS TO KNOW:

Daniel Cohen from TheLadders writes the following:

TheLadders.com is committed to providing the best possible services to our current and future members. We are equally committed to working to promote goodwill in the resume writing community.

If you feel your work has been unfairly critiqued please send an email to Daniel.Cohen@theladders.com. The following information, while not required, will allow him to investigate the matter and make sure that all necessary action is taken;

Please provide:
-Client name
-Client email address
-Copy of the resume you provided (so I can verify it is the same one sent in
for a critique)

If you are one of the resume writers involved, and you want to share (anonymously, of course) what the situation is ... call me at (402) 393-4600. I'll report the details, but will keep your specific information confidential.

World's Best Resume Writer (WBRW)

It's the ultimate bragging right: World's Best Resume Writer.

Career Directors International is launching a worldwide search for the "best of the best" -- the top three resume writers in the world with their new "World's Best Resume Writer" competition.

The contest is open to any English-writing resume writer in the world. You do not have to be a member of CDI to enter. The contest will be judged by a judges panel comprised of HR managers, senior recruiters, OD specialists, and several certified resume writers.

Unlike other resume writing contests -- including CDI's Toast of the Resume Industry (TORI) competition -- all entrants will be working from the same client information. You will receive a note file on a target client in the sales and sales management field.

Laura DeCarlo will be lead a free 30-minute Q&A call tomorrow, Tuesday, June 10 at Noon Eastern time. The conference dial in number is 651-715-3300. Your participant access code is 506334#.

The entry fee is $39.95 (one entry per person) and you'll receive a copy of the CDI Resume Writing Guide, a $39.95 value, with your entry.

Visit the CDI website for more information. The entry deadline is Nov. 1.

You can also read more information about this contest in the May/June issue of Resume Writers' Digest.

The Resume Addendum

At the NRWA conference in Scottsdale in 2006, the icebreaker at the pre-conference welcome party was a game where a resume term would be affixed to your back, and you'd have to ask other guests questions to see if you could identify what you were.

I was a "resume addendum," a document that I rarely produce (and wasn't able to guess in Scottsdale, despite some great clues from my husband and others).

But Friday, I saw a client situation that clearly called for a resume addendum. My client, Joe, is an executive with a 30-year work history. His early experience was in developing international markets -- in his words, he was "the guy that gets off the plane and sets up the company's office in Dubai." This was in the early to mid 1980s, mind you. He later became a guru in the world of franchising, creating the systems that sustained hundreds of franchise outlets for a couple of different franchise companies.

Joe came to me with the challenge of turning his bio (the only career document he had) into a resume -- actually, two resumes, at my suggestion. The first resume I created targeted franchisor systems development, where he'd spent the bulk of the last 20 years. The second was a chronological format that included his earlier international business experience.

Joe loved the first resume -- and got immediate, positive feedback on it from several recruiters and hiring managers, including a few outside the franchise field. And that led to a phone call in which he expressed his disappointment in the second, international-focused resume.

Upon further exploration, we initially came up with a solution to his major complaint: that his international experience was "buried" in the resume, since it was chronological in nature -- despite my highlighting the relevant experience in the Qualifications Profile.

My first thought was to make the second section of the resume (after the Qualifications Profile) into an "International Business Experience" section, minus the dates that would clearly who that this experience was almost as old as I am.

But in further conversation with Joe, I discovered that he really loved everything about his franchise resume -- he just wanted an extra page he could add on when he wanted to target a position using his international experience.

Aha! A situationg fit for a resume addendum! So this weekend, I'll be working to create a page that fits the formatting and style of the original franchise resume, but that highlights his early international business experience.

I'll let you know how it all works out ...

Stuck In a Rut

It's been a busy week around here ... I don't know if it's something in the water, or something in the air, but all of a sudden, I've gotten three new projects yesterday from quotes I did a couple of weeks ago. Which is great ... but it certainly fits that "feast or famine" adage.

But lately, I find myself creatively challenged with the resumes. Not with the content, but with the design. Looking back to more than 15 years ago when I first started writing resumes, design wasn't a problem. I could use great fonts to help create an attractive document. But when I transitioned to a fully virtual practice in 2004, I had to make the change to providing resumes in primarily Arial, Times New Roman, and Verdana. B-O-R-I-N-G. But font compatibility and system issues meant that providing a resume in one of those boring fonts meant I could spend less time troubleshooting file problems (which I don't charge for) and more time writing (which I do charge for).

But now I'm feeling stuck in a rut. I haven't bought a new resume book in probably two years. There hasn't been a good session on resume design at a conference (at least not one I've been to) in a while .... I'm looking for inspiration. Anyone have any good recommendations for a book with some great designs using these tried-and-true fonts? I'd love to have someone write an article for a future issue of Resume Writers' Digest on this subject. If you're interested, or know of a great resource, post a comment or e-mail me at RWDigest@aol.com.

Industry Reputation Update

A job seeker posted a comment on my Sept. 2007 "Industry Reputation" thread today. It's the third one from a job seeker who found the post by Googling either "Resume Pro Writers" or "Stanford Writing Institute."

He wrote:

Wow. Thanks for posting this. I was just about to contact Resume Pro Writers when a little voice told me to Google the Stanford Writing Institute. You just saved me $125 and two weeks of aggravation. Thanks again, and good luck in your job search.

I guess I should be writing a couple of posts each month about how to choose a resume writer and other positive attributes of working with the professional resume writing community. Plus, all of you who are interested in getting more exposure should be contacting me to get profiled... a topic I'll get into more when I finally get around to writing up my impressions of the great teleseminar with branding expert Rob Frankel. (As I imagined, he had some great insights about branding both yourself as a resume writer and your clients...)

Encourage Referrals by "Sticking Around"

Encourage referrals and repeat business by making your business card a permanent fixture. You can purchase magnetic backs for business cards as well as Rolodex® tabs that adhere to the bottom of your business card. Look for both products at your local office superstore (Office Max, Staples, Office Depot).

Mail clients a magnetic-backed business card with your thank-you note after their final appointment -- or send it with their documents.

VistaPrint offers excellent, inexpensive business card printing -- including custom magnetic business cards (in quantities in as little as 10 pieces!). Use the link provided, or click on the VistaPrint ad on this blog. (VistaPrint is one of our affiliate partners, and we receive a commission on orders received through our link. Your purchases help support this blog and our bimonthly newsletter! Thanks!)

New Affiliate Program: LiveJobCoach.com Webinars

If you're a resume writer who doesn't offer job search coaching, you may be interested in the webinar series offered by Stewart, Cooper & Coon, Inc., through their LiveJobCoach.com website.

Fred Coon, LEA, JCTC, CRW, says that the company is offering a 20% referral fee to any resume writer who sends clients to LiveJobCoach.com who purchases one of the three Webinar Series programs. Call Fred at 602-385-3000 x 200 for details.

Teleseminar with "Best Branding Expert on the Planet"

Branding is a huge topic -- not just for resume writers who are looking for more business, but for our clients, who are trying to differentiate themselves from their competition and land the interview.

Kathy Sweeney, of Resume Writers Resource, has lined up a world-renowned branding expert, Rob Frankel, to present a teleseminar at 3 p.m. EST today, "The 10 Worst Mistakes That Are Killing Your Brand."

• Identify the 10 most common mistakes you're committing right now, which result in killing your brand on a daily basis.
• Discover 10 solutions to correct the situation, which will allow you to fix the problem immediately.
• Answer your questions on specific branding problems with your own company.

Frankel is author of the book, "The Revenge of Brand X: How to Build a Big Time Brand -- On the Web or Anywhere Else," and CEO of Frankel & Anderson. He has been featured on NBC Nightly News, ABC-TV, CNBC, FOX News, and National Public Radio. He has also been featured in numerous print publications, including Newsweek, Business Week, the Wall Street Journal, Washington Post, and New York Times.

The 90-minute teleseminar is just $25. To sign up for this teleseminar and/or check out the Resume Writers Resource course offerings, click here. Even if you're not able to attend the live session, you can still pre-register and receive the audio recording and materials after the session concludes.

Writing Resume Updates

Another resume writer and I got to talking about resume updates yesterday. She mentioned that there was a thread on the NRWA E-List about some resume writers not wanting to do updates for clients, preferring instead to focus on developing resumes from scratch. Since I'm very behind on my e-mails, I don't know if the thread she's referring to is a recent one or not, but I've seen this discussion online before.

There are certain resume writers out there that just don't do updates for the resumes they write. I can certainly understand. Updates can be a pain in the butt. They don't pay as well as new projects, and a lot of times -- especially for older projects -- you can spend more time revising what you did the first time around than simply adding in a new position or two (perhaps that's the perfectionist in me).

But providing resume updates as a service can pay off -- even if it's not from the money you make on the update itself. I find that I get the most referrals from clients who come back from updates. I've had two examples of that just this week.

Most service providers consider the "lifetime value" of a customer when deciding how much to spend on marketing their services. If you only work with a client one time over his/her lifetime, you're missing out. I have a few clients that I've worked with for over 10 years ... some of whom have referred more than a dozen other clients. I'm going to be doing an update/retarget for one of them later this week in fact.

I've had several posts in the past about "retention marketing" -- that is, keep-in-touch marketing designed to spur repeat business from existing clients. If things are slow for you right now with new clients, now would be a great time to reach out to your client base and see if there's interest in updating their resume. I'm putting an e-mail script into the May/June 2008 issue of the Resume Writers' Digest newsletter that will help you do just that.

Guest Author: Turning Your Services Into a Product

By C.J. Hayden
Author, Get Clients Now

One of the biggest challenges in selling professional services is that what you are offering is intangible. Your product can't be seen, touched, or tasted. Until your prospective clients experience what you do, they have no way of knowing if it will turn out, whether they will like it, and how well it will work in their situation. To make a buying decision, the client must first trust that your work will produce the result that they need.

The most common way to package professional services is by the hour or day. The client pays for your time, and they keep paying until the project is declared complete. But clients are often resistant to this. You will hear them say, "I don't want to leave it open-ended," "That seems high for an hourly rate," "I'm not sure my budget will allow for this," or even "I'm not quite clear what it is I'd be getting."

You can overcome these barriers to making a sale by "productizing" your services. This awkward term simply means that you make your service look more like a product, so that it becomes easier for your clients to buy. You give it a defined scope, fit it into a limited time period, assign it a definite price tag, and attach a distinctive name.

Let's say you are an image consultant, and you've been selling your time for $75 per hour. Instead, you offer a "One-Day Makeover" at a price of $495, and include a wardrobe assessment, color consultation, and shopping trip. You're giving your clients a defined result with a clear timeframe and set price, making it easy for them to buy. Plus, you are able to let clients experience a range of the services you offer and suggest additional ways they can work with you.

A market research consultant working with corporate clients at $150 per hour could instead provide a "Market Position Blueprint" for a flat fee of $2500. The package would include a comparison matrix of three key competitors, qualitative data from interviews with six loyal customers, and recommendations for improving the client's market position, all to be delivered with 30 days. Clients know in advance exactly what they are paying and what they will get for it.

When buying your services in a package, the client runs less risk. They don't have to worry about cost overruns or getting an unexpected result. They know how soon the result they are paying for will be delivered. There's also an emotional comfort factor in buying a package. Purchasing something with a name attached makes it feel much more tangible than simply buying hours.

For you, offering a package helps you get your foot in the door. Once you show a client what you are capable of, more business will often result. Even if you price your package at slightly less than what you would earn for working the same amount of time at an hourly rate, you will probably profit more because more of your time will ultimately be sold.

Many consultants find that fixed-price contracts are much more profitable than working by the hour. In a survey quoted by the late Howard Shenson in "The Contract & Fee-Setting Guide for Consultants & Professionals," consultants working exclusively on a fixed-price basis had 87% higher profits than those working on a daily or hourly basis.

To determine which of your services would be best to turn into a product, consider what your target market most often wants from you. Is there a specific set of steps you usually follow when first working with a new client? Activities that you perform repetitively with many people give you an opportunity to create templates, worksheets, and other tools that you develop only once and use over and over. This effectively allows you to charge for the same work more than once.

Be sure to spend some time on coining a unique name for your product. You want a memorable results-oriented name that will help you to stand out from the competition, and perhaps even allow you to trademark it.

To launch your first product, you may not need to do much more than develop a standard format for what you are already doing, set a price, and name your new invention. Taking this critical step toward making your services more tangible can result in easier sales, more repeat business, and more profitable engagements.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Copyright C.J. Hayden.
To subscribe to the "Get Clients Now!" e-newsletter
visit http://www.getclientsnow

Top 10 Marketing Tools for Small Business

Marketing coach Veronika Noize has created a list of what she considers the Top 10 Marketing Tools for Small Businesses. Among them are some obvious items (web site, business card) … but do you use your e-mail signature line effectively? How about a script for when clients call?

Find a Resume Writer By Auction?

Combing through some old notes this Memorial Day weekend, I came across some musings I had about an "Auction System for Resumes."

Using an eBay-like interface, the client would input information and standards (timeline, job target, products he/she is interested in -- like a resume, cover letter, bio, etc.) and resume writers would bid for the project (the lowest bid would win).

I tried looking online for something like this, but didn't find it. I did find a site -- CareerAuction.com -- that offers client resumes for auction, using an unusual strategy of paying clients when their resume is used to win them a job. (It's a strange concept, and even stranger when you read about it.)

Have you heard of such a service? Let me know if it exists...

Low-Cost Resume Revisions

There may be times when you offer an "entry-level" resume development product to clients -- for example, a low-cost revision of the client's existing resume. This service might be priced from $59-$149 (of course, your fees will vary with how seasoned of a resume professional you are!!) and include revamping the client's document with a minimum amount of new content.

This service might be appropriate for the client whose resume needs some help, but not a complete overhaul. It might also be appropriate for the client who cannot afford your typical service offerings (including full resume revision and accompanying cover letter). Or it might be a service that you offer specifically to job seekers participating in a job fair in an effort to develop immediate business and generate a return on the time and money invested in participating in the career fair. (For example, you might advertise this Resume Revamp service for the 2 weeks leading up to a major career fair in your area, at a special $99 price, plus a handout on 'Getting the Most Out of Job Fairs.')

So what should the client expect to get for this low-cost investment? Managing his or her expectations is a critical part of the service delivery process. A client who is expecting the "full treatment" while paying bargain-basement rates will be disappointed, no matter how great the finished product is. So outlining the scope of services you will provide will be critical.

This can include defining such things as:

• Up to 'x' amount of time (for example: one hour) on resume research, draft development, and design. Package does not include questionnaire or client consultation beyond initial conversation. Resume revision will be based upon content provided in client's original resume.
  
• Package includes one revision to incorporate client's changes/modifications (up to 'x' amount of time). Additional drafts or consultation time beyond that will be charged at 'x' rate.
  
• Resume provided in electronic format (Microsoft Word), with additional formats or hard-copy laserprints and/or CD provided at an additional cost (specify the cost in the quote). Cover letter development or revision provided at an additional cost.
  

You will also want to clarify that this service is not appropriate for career changes, adding in any new positions, or significantly changing the content of the existing resume. Client must have an existing resume (updated through current position) in order to order this service.

A question I'm often asked by resume writers is how different the resume revision should be from the original. Here are a few guidelines:

• At a minimum, you should use a different font and layout than the original resume. Sometimes this is an easy fix -- particularly if the original resume was developed in a Microsoft Word template.
• Completely rewrite the top 1/3 of the resume. The Qualifications Profile is the area where most clients struggle. Spending 75% of your efforts on creating an outstanding opening to the resume will make a huge difference in results for most clients.
• Use a different layout for the company descriptions than what the client originally provided. If the client's resume uses a series of bullets, change to a more paragraph-oriented style. Incorporate in design elements, white space, and expert formatting techniques to make the resume more "professional" in appearance.
• Make sure you change 20-25% of the client's wording -- with special emphasis on punching up the Accomplishments. If you don't want to take the time to ask the client the questions needed to quantify more accomplishments, include the question in the resume itself for the client to answer.
  

For example, the client's original resume might have this statement:
"Negotiated with vendor to decrease annual costs of packaging materials by 40%."

You might rewrite this to be:
"Saved company [$$] by negotiating with key vendor to reduce annual packaging material costs by 40 percent."

Finally, the key to successful client expectations management is outlining the changes in the e-mail to the client with the draft delivery. Here you want to manage the client's expectations that they're getting your *best* work for the price they paid -- but leaving the door open to upgrading them to a higher level of service later.

For example, you might write:

Dear (Client):

Thanks for the opportunity to work with you to revise your resume within the scope of our
entry-level Resume Revamp package. As promised, I have incorporated in a couple of key modifications which should result in an immediate improvement in how your resume is received by prospective hiring managers. These include:

• (Developing / Modifying / Improving) the Qualifications Profile on your resume to create a dynamic first impression for the reader. The top 1/3 of the resume is key to attracting the attention of the hiring manager, and the rest of the resume is used to provide information to support the qualifications we spotlight in this key section.
• Highlighting the value you offer to a prospective employer by quantifying key accomplishments in your work history, including how you've saved your previous employers money, made them money, or improved the workplace by your contributions. I've outlined a couple of key areas where you can provide additional information to better quantify your impact on the organization.
  
• Using effective design strategies to create a resume that can easily be scanned to find key information. This format is effective for both traditional (printed) use of the resume as well as sending your resume as an attachment in Microsoft Word format. (Please keep in mind, however, that we recommend an ASCII text format if you are going to be using your new resume in postings on the major Internet job boards. You can order this format as an additional service.)
  

The resume package you purchased is not a complete overhaul of your resume, so you will find that I have kept the majority of your original content. I am confident that your revised resume will increase the response you receive -- but keep in mind that we do offer more comprehensive writing services to further enhance your qualifications and incorporate in more targeted keywords and accomplishments. We can also re-target your resume to position you to pursue different career fields, and provide template and customized cover letters to support your job search. If you are interested in more information about any of these additional services, please let me know.

Of course, a key part of the resume development process is collaborating to finalize your new document. Please make sure that everything on the resume is accurate (including the spelling of your name, your address, phone number, e-mail address, dates of employment, etc.). Also, please make sure that I'm describing you accurately, as we want to position you as a great candidate, but I don't want to overstate or overemphasize any areas you're not comfortable with. You may show your drafts to others, if you wish, but be sure you have spoken to everyone before you contact me with your changes or approval since your contract provides for one revision.

I look forward to hearing back from you in the next 24-48 hours to finalize your documents. If I don't hear from you in that timeframe, I will assume that you are happy with your new resume and will close out the project.

Thank you!

(Your Name)

Wendy Enelow Selected as "Top Conference Draw"

In compiling the results of the Industry Conference survey conducted by Resume Writers' Digest, Wendy Enelow was selected as the top vote-getter when survey respondents were asked, "Are there any speakers in particular that would draw you to a conference?"

Not surprisingly, resume writing/writing topics was the top reason respondents choose to attend a conference.

If you like Wendy -- and want to improve your resume writing expertise -- be sure to subscribe to receive the Resume Writers' Digest newsletter (see the top right-hand corner of this blog for the sign-up form). Wendy contributed a fabulous article for the May/June 2008 issue on how to "dig deep" to capture client accomplishments.

That issue will be released the first week of June; be sure you're subscribed (and have completed the double opt-in process -- you must click on the e-mail you receive from Vertical Response) in order to receive the newsletter.

That issue will contain the results of the industry survey. If you've ever attended a resume writing industry professional conference, you know how valuable the information is! Get timeless ideas and information from past careers industry conferences by ordering our "Best of the Conferences: 2000 to 2002" special report. It's 60 pages of ideas, information, and resources from the 2000 PARW Conference in Toronto; the 2001 NRWA Conference in San Antonio; the 2001 PARW Conference in St. Petersburg, Florida; the 2002 CMI Conference in San Diego, and two career-related sessions from the 2002 AJST conference in Orlando.

The tips and techniques are as relevant today as they were back then -- and all the articles have been formatted for easy reading. It includes dozens of photos and handouts.

If you'd like to see a preview of what's in the special report, download this 12-page issue of the newsletter that I call the "Best Of" Conference Preview, sponsored by the National Resume Writers' Association and Career Directors International.

Articles include:
-- "Making a Silk Purse From a Sow's Ear: Tips, Tricks, Ideas and Inspiration for Improved Resume Design" (Louise Kursmark presentation, NRWA 2001)
-- "R.O.I. Resumes -- Write Resumes That Deliver a Healthy Return on Investment" (Susan Britton Whitcomb presentation, CMI 2002)
-- "Bill Murdock: The 'Who, What, Where, When, Why and How' Con Man" (Bill Murdock presentation, PARW 2002)
-- "How to Add $100,000 To Your Career Transition Business Now" (John O'Connor presentation, PRWRA 2004)
-- "Adding the Wow! Factor" (Louise Kursmark presentation, PRWRA 2005)

Order the special report now and you'll have access to the PDF immediately! The cost is just $20 and you can purchase using Paypal (you do NOT need a PayPal account -- you can use PayPal to securely use your Visa, Mastercard, Discover, or American Express credit card, or electronic debit from your checking account.)

Or use this link:
www.tinyurl.com/2so87a

The 10 Hardest-to-Fill Jobs

According to a 2007 Manpower survey, the 10 hardest-to-fill jobs are:

• Sales Representative
• Teacher
• Mechanic
• Technician
• Manager/Executive
• Truck Driver
• Driver/Delivery Person
• Accountant
• Laborer
• Machine Operator
  

Will Your Client's Outfit Impact Their Chances of a Promotion?

Ninety-three percent of executives surveyed by OfficeTeam say that a person's style of dress at work influences his or her chances of earning a promotion. However, in another report, OfficeTeam found that only 4% of Generation Y workers (those just entering the workforce), indicated that they would like to wear business attire in the office. (The vast majority of those surveyed said they'd prefer to dress either business casual or in jeans and sneakers in the office.)

Free Teleseminar with Dr. Lynn Joseph

The Reach Branding Club is offering a free May teleseminar from the author of "The Job-Loss Recovery Guide: A Proven Program for Getting Back to Work -- Fast!" Dr. Lynn Joseph's strategy is designed to help individuals get jobs faster. The program, "Self Leadership: Achieve Career Transitions and Goals More Quickly and Powerfully with Advanced Visualization Techniques" will be Thursday, May 22 from Noon to 1 p.m. EST. There are only 200 spaces available on the call, so register with the Reach Branding Club. If you can't make the live call, the teleseminar will be recorded, and the recording will be sent to all who register.

Also, the next Reach Personal Branding Certification Program is starting soon. The registration cut-off date is Friday, May 23. Learn more here.

Patron Saints

As a Catholic, patron saints have been an important part of my life. Lose something? Ask St. Anthony to find it. Selling a house? Bury a St. Joseph statue in the yard.

So when I came across an old article (November 2004) in Writer's Digest magazine about patron saints and the inspiration they can have on you as a resume writer -- and your clients -- I had to share it!

• Saint Jude is the patron saint of lost causes (the client without a four-year degree who wants a great job in pharmaceutical sales).
• Saint Joseph is also the patron saint of workers.
• Looking for that perfect word? Pray to Saint Bernadine of Siena, patron saint of advertisers, advertising, and public relations.
• Saint Cajetan is the patron saint of the unemployed (also known as the "starving artist" saint).
• Saint Agricola of Avignon is the patron saint to pray to when you wish to prevent misfortune.
• Work from home? Pray to Saint Rita of Cascia, the patron saint against loneliness.
  

General Qualifications Traits

Here are some ideas for general qualifications traits for your resumes:

• Able to adapt to fast-paced environment.
• Dependable.
• Excellent phone skills.
• 10-key experience.
• Able to manage multiple projects simultaneously.
• Computer experience.
• Organizational skills.
• Problem-solving and analytical skills.
• Conscientious, detail-oriented individual.
• Excellent communication skills.
  

Build Your Brand

How can you increase your profile and attract attention from prospective clients? Here are some ideas:

• Write articles
• Volunteer time for your networking group
• Go the extra mile in everything you do
• Provide valuable information sheets to your clients (top websites, salary research)
• Offer a free report or other valuable information to prospects.
  

The Hedgehog Principle

In looking through an old notebook, I came across this notation:

"Hedgehogs Need One Big Thing"

• What can we be the best in the world at? (What can we NOT be the best at?)
• What is the economic denominator that best drives our economic engine (profit or cash flow per 'x')
• What are our core people deeply passionate about?
  

I have no idea where it came from, but those are some good questions.

Riley Guide - Jobs for Journalists & Broadcasters

I came across the Riley Guide listing of job boards and sites for journalists and broadcasters looking for work.

Resume Writing is Recession-Proof

In times of economic turmoil, many businesses suffer. But there's an old adage in the resume writing industry: There's no bad time to be a resume writer. When times are good, people want a resume to get a better job. When times are tough, they need a great resume to compete for jobs.

In fact, my phone has been ringing off the hook the past few weeks. I've heard from a couple of clients that I haven't heard from in years (one dating back to 2003!!) and there has been a steady stream of new clients as well. Another Nebraska colleague reports similar results. How's business for you?

If you're not as busy as you'd like, there are a couple of options. Ramp up your marketing and public relations efforts and bring in more business yourself ... or consider subcontracting for other writers. If you're interested in subcontracting, be sure to order my special report, "Making Money as a Resume Subcontractor" (just $20 for the 39-page report, which includes more than 25 individuals or firms looking for subcontractors; available for immediate download as a PDF.)

Don't Strike Out With Prospective Clients

Marketing guru Robert Middleton has developed a marketing system for independent service professionals (including resume writers and career coaches) that is designed to help you attract more clients!

(Read more about it at http://www.actionplan.com)

He says it's important to analyze our sales process and identify WHERE you are losing clients.

For most resume writers, it's when the client asks, "How much does this cost?" Save the sale by trying different approaches:
• Ask lots of questions to understand their real challenges (most clients aren't as concerned about the cost as much as they are on the RETURN-ON-INVESTMENT. Will it be worth what they spend?)
• Direct them to your web site for articles, samples, etc. if they say they want to "think about it."

TORI Awards Nominations Extended

The deadline for entering the "Toast of the Resume Industry" (TORI) awards has been extended by Career Directors International to Sunday, May 18.

2008 List of TORI categories include:

Best International Resume - encompasses resumes written for a non-US market.

Best Technical Resume - encompasses scientists, engineers, technicians, mechanics, etc.

Best Creative Resume - encompasses creative-style resumes in full-color, unusual layouts, artistic writing styles, etc. Very open to interpretation.

Best Executive Resume - encompasses any executive-level position in any industry.

Best Cover Letter - encompasses any discipline, industry, or career level.

Best Retiree/Second Career Resume - encompasses any discipline, industry, or career level as long as the focus is on a career change for a mature adult.

Best Sales & Marketing Resume - encompasses any level of sales and marketing professional who focuses on business development.

Best New Graduate Resume - encompasses any discipline, industry, or career level as long as the focus is on leveraging a recent degree as the career target.

Best Military Resume - encompasses any discipline or career level as long as the focus is on a military job seeker transitioning to the civilian sector.

Don't wait! The deadline to enter the TORIs is May 18, 2008!

The first entry in each category is free and each additional category is only $15 each.

Entry is extremely easy, requiring that you fictionalize your entries, gain approval from clients for their use, name resumes as directed in CDI instructions, and upload using our online PDF converter. As Gayle Howard says in the testimonial on the left, "It is little work for great rewards."

When you enter, the TORI Award Committee Director will ensure all submissions appear anonymous to the committee so that fair and equitable judging can take place.

The distinguished awards committee will select up to five (5) TORI nominations in each category. The CDI Leadership Team will then select the best of the best from the nominations in each category for 1st, 2nd, and 3rd place winners.

Nominees are typically announced in late August and winners are recognized and awarded at our Annual Conference Banquet and Award Ceremony, which will take place in Downtown Seattle, Washington on Saturday, October 18, 2008. Attendance is not necessary to win.

Nominees will receive a special logo for print / web marketing as well as a certificate of recognition. Winners will receive a logo, certificate of recognition, and award medal (gold, silver, or bronze for 1st, 2nd, or 3rd place).

Entry is open to CDI members only.

Microsoft Word Webinar on Thursday

Would you like to learn tips and tricks geared specifically to resume writers to make your client resumes stand out from the pack? Would you like to learn how to make professional-looking forms for you and your clients? Would you like to finally learn how to unlock the mystery of "track changes?"

Resume Writers' Resource is offering a webinar, "Microsoft Magic I - Resume Writer Tips and Tricks for Getting the Most Out of Microsoft Word," conducted by Patricia Duckers. Patricia is an expert in MS Word and I promise you will be thrilled with the presentation she conducts for us!

The course includes not only the examples of these techniques in the webinar, but also a 36-page manual with screen shots and examples.

A complete description of the areas to be covered is below. The webinar will be held this Thursday, May 15, 2008, at 3 p.m. ET.

The cost for the webinar is $39 per person. Check the system requirements for your computer on the Resume Writers Resource website. (If you are a Mac user, like I am, you'll want to attend the webinar "live," as you must have Windows Media Player 9 to view the recorded webinar.) If you're a PC user and can't make the webinar, you can access the video and handouts afterwards.

Ethics: Trashing Other Resume Writers

Since when has it become popular to trash the work of other "professional" resume writers in order to advance your own business?

It seems like I'm coming across more and more examples of this -- particularly on the websites of resume writers. In particular, I'm noticing that many of them are trashing the Professional Association of Resume Writers.

In addition to Marilyn Maslin's assertion that you can "buy" the Certified Professional Resume Writer credential, here's another example:

Another fairly recent development has been the rise of resume writing certification from the Professional Association of Resume Writers and other groups. I believe this was something started by a guy in Florida with a keen entrepreneurial mind, and I imagine he's earned some good money with his idea. I'm sure many PARW members are excellent resume writers, but I've seen no evidence to suggest that as a group they are particularly skilled or any better than non-members.

While he makes some good points in the subsequent copy, he also makes some idiotic observations. To wit:

• Don't expect a top-notch resume from a service that works from a form or questionnaire. That's fine for an initial outline, but the resume writing process needs to be much more interactive -- either through a face-to-face meeting or a telephone discussion. Typists work from forms, not resume writers.
• You probably underestimate the time it will take to complete your resume. Even if you have the most straightforward work experience and have an old resume to work from, you should still expect it to take at least an hour to write your resume. Two or three hours is average -- and sometimes even longer for senior managers or people whose work is fairly complex.
• But then again ... I'm very skeptical of services that say they take at least three hours for ANY resume. They're either spending a lot of time on low-value activities, or they're not very experienced. Some say that up to six hours is average for them -- I really question what they're doing with their time ... and your money.

Interestingly enough, Mr. Will isn't selling resume writing services. He's selling a book. I've noticed a trend about authors-who-aren't-resume-writers trying to convince people to spend the $10-$20 on their book instead of $100-$400+ on a professional. It's a bit like trying to read a book to do your own taxes. Fine for some; probably not a great idea for most.

But I don't understand the need to trash professional resume writers as a whole. Mr. Will ... your rebuttal is welcome...

Working Virtually

Ever since the summer of 2004, I've worked virtually with my clients. With the exception of a few friends that I've written resumes for, no resume client has met with me in person since 2004. But every once in a while, I wonder about my decision.

The "pros" are obvious -- I work in my cow slippers most of the time, I occasionally have my pajamas on at noon (although that usually means I came down to my home office around 8 a.m. and just haven't made it back upstairs again), and if I need to finish writing a resume at midnight, I don't have to worry about making that long, scary walk to the car that I used to do when we had a "real" office.

The downside: In working with some older clients -- particularly a recent executive -- they prefer to work "face to face." It's old school. It's comforting to some to see the face that they're sharing all their personal data with. Seeing clients in person can also be a selling tool. A recent client asked me what the difference was between me and a national firm. If I saw clients in person anymore, I could say, "You can see your writer!"

In fact, I recently wrote a resume for a new grad seeking an entry-level position in the mental health field after getting her master's degree. Coincidentally, she joined a mental health association that I've managed since 1996, and we had a networking event last week ... where I met her in person for the first time...several weeks after finishing her resume. I don't think I would have ahcnaged a thing on the resume if I had met her before writing it.

Which is a good thing. I think I've done pretty well at overcoming the obstacles of not seeing clients -- trying to pick up on "body language" cues over the phone. Developing rapport with someone I probably won't ever meet. And, most difficult for me -- getting the project wrapped up without a second face-to-face appointment scheduled. That used to be the big thing for me -- I would schedule the "pickup" appointment after meeting with the client for the first time and gathering information. Knowing the client was going to show up in my office that day put the pressure on me to have the draft ready. That pressure isn't necessarily the same nowadays.

But I wouldn't change the virtual experience for the real world again. Especially since the rent I used to pay on my small office pays the mortgage now.

More on the Fake CPRW Controversy

I still haven't received a return phone call back from Marilyn Maslin, nor has she corrected her post on Jobing's Denver blog page...but there is some new information.

Apparently, Ms. Maslin may have been under the impression that by paying her $150 dues to join the Professional Association of Resume Writers that she was "earning" her Certified Professional Resume Writer credential. If that's true, Frank Fox (owner of PARW) better work on his marketing materials that clarify the difference between membership and certification.

Stay tuned...

More Fake Career Associations?

I can't say for sure that this organization and certification credential are "fake," but I can tell you that I can't find any information about their organization, apart from these logos, posted on the website for "ResumeServicePlus.com."

Has anyone heard of this organization or certification?

Attracting Corporate Clients

All economic downturns are temporary. Companies that need to cut costs today will be hiring again -- maybe not tomorrow, but soon. When companies are forced to lay off employees, they want to keep the employees' goodwill ... and offering outplacement services is one way companies help their employees, even when they're showing them the door. Research shows that clients who use outplacement services find new positions much faster, making the expense of outplacement an investment for employers.

Penetrating the corporate outplacement market can be a good target market. While some outplacement services include comprehensive career management (assessment testing, resume writing, coaching or counseling, resume distribution services), it is possible for the sole proprietor resume writer to land an outplacement contract. In fact, there is an underserved market for targeting small-to-midsize companies that may only lay off 1-20 employees at a time. (Large auto manufacturers like GM, for example, may layoff hundreds at a time).

The Fake CPRW Controversy

A few months ago, I wrote about "fake career associations" -- specifically, a bogus outfit called the "National Association of Career Professionals" that purported to offer a "Certified Professional Resume Writer" credential.

This issue has surfaced again -- this time, in response to a post by Marilyn Maslin, of The Maslin Group, on the Denver Jobing blog. Ms. Maslin wrote a blog post titled "How to Select a Resume Writing Service: Part I" in which she writes:

What are the Writers Credentials:
What is their writing experience and business background? Many résumé writing firms promote that they are staffed by certified résumé writers. The most common certification is the Certified Professional Resume Writer (CPRW). This certification is purchased online and allows companies to use the CPRW logo or seal to build credibility. In truth, this seal can simply be purchased without much hassle. To understand your writers credentials inquire into their business experience. Do they have expertise in resume writing, hiring, recruiting, human resources, or your specific industry? It is important to note that a good résumé writer must also be an experienced interviewer. The résumé writing process always begins with asking the right questions.

As the author of "Are You Certifiable?," an in-depth examination of the major certifications offered by the four largest legitimate professional resume writing associations, I feel qualified to offer an opinion on this issue.

Ms. Maslin is correct that the Certified Professional Resume Writer (CPRW) credential is the most common certification -- but that's the CPRW offered by the Professional Association of Resume Writers and Career Coaches (PARW/CC) -- NOT the certification she purchased online approximately 16 months ago, according to her follow-up post.

I believe her CPRW came from the "National Association of Careers Professionals" -- NOT from the Professional Association of Resume Writers and Career Coaches...primarily because PARW/CC does not have a record of Ms. Maslin being awarded a CPRW from their organization.
Ms. Maslin does not reference the CPRW credential on her website. Individuals who receive their CPRW from the PARW/CC receive a logo they can display on their sites. Nor does her name come up when conducting a search of Certified Professional Resume Writers on the PARW website.

I've contacted Ms. Maslin and left her a message. I hope to talk to her directly and see what organization's name appears on her "CPRW" certificate. If it looks like this (below), she got scammed:


I can't find my CPRW certificate at the moment (we've moved offices twice since I received it in 2004), or I'd scan it in and show you what a real (earned) CPRW certificate looks like. (If someone wants to scan theirs in and e-mail it to me at rwdigest@aol.com, I'll be happy to post it.)

Guest Author: Five Myths of Internet Marketing

By C.J. Hayden
Author, Get Clients Now

There's more marketing hype published on the Internet in one day than P.T. Barnum generated in his lifetime. Like a worm swallowing its tail, the Internet marketing beast feeds mostly on itself. The vast majority of what appears on the Internet about marketing is designed to help you market products and services sold and delivered exclusively on the Internet.

So what does that mean for the independent professional whose web presence is primarily aimed at selling his or her own personal services? You know, services delivered the old-fashioned way, by humans interacting face-to-face or at least voice-to-voice. At best, the average professional is likely to be overwhelmed by the sheer volume of Internet marketing advice available. At worst, he or she is being seriously misled by it.

The problem is that marketing your own professional services is simply not the same as marketing a retail product or an anonymous business service. You can't sell corporate consulting like you do web hosting; nor can you sell life coaching the same way you do an e-book. If you try to market yourself by following advice designed for marketing Internet products and services, you're likely to make some serious mistakes.

Here are five Internet marketing myths that may be hazardous to the health of your business.

Myth #1 – It all starts with a great web site.

Actually, the place where it starts is with a well-defined service. If you don't have a crystal clear picture of who you are marketing to and exactly what you're selling them, the best web site in the world won't get you clients. Before you even think about building a web site, you should know who your target market is, how to describe your professional specialty, and what specific benefits your work provides for your clients.

The content of your site is much more important than the design. Yes, you should have a professional-looking site, but a brilliant design and dazzling graphics won't pay off anywhere near as well as a clear explanation of why a client should work with you. Useful material such as articles, assessments, and other samples of your expertise will go much further to persuade prospective clients than flash intros and interactive menus.

Myth #2 – More traffic translates to increased profits.

The only result that more traffic to your web site guarantees you is increased bandwidth use by your web host. Before spending money on banner ads, web directories, or pay-per-click listings to drive more visitors to your site, you need to be sure that they'll want to do business with you once they get there.

Ask your colleagues and current clients to critique your site. Do they understand what you are offering? Can they see concrete benefits to your target audience? Revise your site based on their feedback. Then personally invite some prospective clients to visit and touch base afterward. Do your prospects seem more inclined to do business with you after seeing your site? If so, you're on the right track. If not, you still have more work to do.

Myth #3 – Do whatever it takes to build your list.

There's no question that a substantial opt-in mailing list is a valuable marketing asset, but the quality of names on your list is much more important than the quantity. Acquiring names through giveaways of other people's material, trading lists with joint venture partners, or purchasing them from a vendor rarely provides qualified buyers truly interested in your services.

Absolutely, ask your site visitors and people you meet to join your mailing list and offer them something of value in return. A well-written ezine, helpful report, or informative audio are all effective premiums. But, your premium should be directly related to the services you provide and also serve to increase your professional credibility. Names acquired from promotional gimmicks or unknown sources seldom turn into paying clients.

Myth #4 – Killer copy is the secret to sales.

Hype-laden web copy may be effective in selling certain info-products or courses, but it hardly inspires trust. You're not going to convince anyone to hire you individually as a consultant, coach, trainer, designer, or financial advisor by offering "not one, not two, but three valuable bonuses" as if you were selling steak knives on late-night TV.

Your Internet marketing persona should reflect the same professionalism as the work you do with your clients. If writing marketing materials isn't your forte, by all means hire a professional copywriter. But be sure you hire one with experience writing for professionals like yourself. The copy on your web site should inspire feelings of confidence about your abilities, and communicate your reliability and solid qualifications.

Myth #5 – Just follow the winning formula and you will get rich.

There's only one surefire recipe for Internet wealth I know of, and that's the business of selling surefire recipes. There seems to be an infinite number of buyers for every new get-rich-on-the-net scheme that is invented, but paradoxically, a precious few people actually making money on the web.

The Internet may be a different medium for marketing professional services than making calls, writing letters, or speaking to people in person, but the same time-honored principles still apply. There is no new winning formula. The secret to landing clients is what it always has been -- build relationships and get people to know, like, and trust you.

If your web site, ezine, and other Internet-based activities contribute to building long-term, trusting relationships with prospective clients and referral sources, you'll get business on the web. But if you blast your message out to anyone who will listen, aiming for a quick profit, the Internet won't bring you any more business than standing on a street corner with a megaphone.
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Copyright C.J. Hayden.
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Resumes in Color

More than 98% of all resumes are still produced in black-and-white, but the day is coming when resumes will be in color. I came across this interesting site, FreePrinters.com, that offers companies a free printer if they agree to purchase their printing supplies through their company.
I don't know much about them, though.

I do know that you can often get a free inkjet printer with the purchase of new Apple computers, so be sure to ask about that if you're shopping around for a new computer.

Are you doing any resumes in color? I'd like to see your samples. E-mail me.

JobsbyFax.com

Going through an old issue (Jan/Feb 2006) of Office Solutions magazine, I came across an item about "JobsByFax"), a company that offers bulk resume distribution via fax. I looked it up online and was surprised to find it still in business, given that resume distribution via e-mail is now the norm. (They claim that faxing your resume to a prospective employer is a competitive advantage -- your resume will be "opened" because it comes through that way). I didn't read through the site enough to find out if they get permission from the employers to receive the faxes (although I did see that you can add or remove your fax number for free).

I found the site founder's story very interesting. Apparently, they used to fax 5,000+ companies each day with an advertising-supported "comic" of the day. But when the rules changed about unsolicited faxes, they had to change their business model. The question I have is -- why didn't they just go back to their existing list of 5,000+ companies and ask them to "opt-in" to receiving the faxes?

Has anyone used this service for their clients? I'd be interested in hearing your results.